1.7
  • None4 votes
  • Bad1 votes
  • Proximity of the store to my home1 votes
  • Customer service19 votes
  • Run around from sprint11 votes
  • Escalation department rudeness8 votes
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I hate sprint i totally regret moving from verizon. Sprint doesn't have good costumer survice. Had a really bad experience with sprint totally going back to VERIZON much better company. Add comment

  • 2 days ago
  • Cellular Phone
  • Chicago, Illinois
  • Store Atmosphere
  • 3
  • REVIEW RATING 5/5

My wife and I (both retired) had purchased our Samsung Galaxy III phones two years earlier from this store and found the service lacking. But living in the neighborhood' we optimistically, thought the learning curve would have taken hold in the span of two years. Were we completely wrong! We entered the store and signed in with the response "we'll be right with you." After at least 30 minutes and... Read more

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  • From mobile
  • Sprint
  • Mar 23
  • by anonymous
  • #611977

I'm having a little hardship right know and you guys seems not to be able to assist me. Isn't that i dont want to pay my bill is just to much at one time. I think i'm going to close all my line down and pay what ever it is i have to pay because i keep a phone on my account that i dont even us just to be loyal to you guys and i cant and dont get no assist. But i do know Verizon offers hardship. Add comment

  • Mar 21
  • Cellular Phone
  • Orlando, Florida
  • Phone Service
  • 14
  • REVIEW RATING 3/5

Going with sprint was the worst mistake i have ever made in my life. (and i have made many ).. the customer service does not exsist. The service really, really, really, sucks. It's soooooo expensive for the *** service we get. Half of the time i can't make a call because i have no service. People are akways asking me why dont i answer my phone. HELLO, IM NOT GETTING ANY. Sprint only cares about... Read more

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  • From mobile
  • Sprint
  • Mar 19
  • by anonymous
  • #610707

Absolutely a total waste of my time and more than anything money. Why is 80% successful call rate constituted asacceptable, would me paying 80% of my bill be ok? Sprint is unwilling to work with customers until a highly reputable public service rep sends them a friendly email. Add comment

  • Mar 19
  • Cellular Phone
  • Overland Park, Kansas
  • Family Phone Plan
  • 18
  • REVIEW RATING 3/5

WITH SPRINT FOR 11 YEARS. BEFORE I TERMINATE I CONFIRM NO TERMINATION CHARGES SINCE I AM ON FRAMILY PLAN. AFTER CONFIRMATION I CANCELLED SPRINT SERVICE AND GOT HEAVY TERMINATION FEES. CALLED CUSTOMER SERVICE ONCE NO LONGER SPRINT CUSTOMER CALLS GOES TO INDIA HARD TIME GETTING CREDIT OR ANYONE HELPING. CALLED CUSTOMER SERVICE 4 MONTH CONTINUE NO ANSWER FROM SPRINT SINCE PIN WAS LOCKED. ACCOUNT... Read more

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  • Mar 19
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Gulfport, Mississippi
  • Mifi
  • 10
  • REVIEW RATING 4/5

I recently obtained internet service with Sprint through their MiFi Hotspot device. It required a two year commitment. The service and speed were great, however, within four days, I had used up the monthly allotment of 3GBs. Previously I had used a Boost Mobile Hotspot via my cell phone and rarely used up the 2.5GBs allotted each month. And that included all the work I do on line as well as texts... Read more

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  • Mar 18
  • Cellular Phone
  • Parker, Colorado
  • Phone Plan
  • 11
  • REVIEW RATING 4/5

phone broken, destroyed. called to terminate plan, told we would have to pay 220.00 early term fee. had a afit then the sales person told us about new sale going on "unlimited text and talk" , NO FEE. just our reg monthly but this time we could have ins also. YEA!!! sounds great, sign me up. that is when they discover that the drivers lic does not match-BECAUSE I DONT HAVE A DRIVERS LIC!!! THEN... Read more

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  • Mar 17
  • Cellular Phone
  • Farmington, Michigan
  • Cell Phone Account
  • 21
  • REVIEW RATING 4/5

I have never been so humiliated in my life until I dealt with Sprint customer service representatives. I had an issue bc Sprint kept going into my account after I told them not to and than when I call about my account they get nasty and have me on hold for 30 minutes and than give me wrong information.. I hate Sprint.. I have been. Customer for 10 years and this is how you treat your customers... Read more

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  • Mar 17
  • Cellular Phone
  • Vancouver, Washington
  • Wireless Service
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Of all things I regret, signing contracts with Sprint is near the top of that list. They are deceitful and lack customer service skills. My monthly bill is NEVER what it is supposed to be, in fact it is nearly double without any overages and it's very frustrating. On many occasions I have requested a detailed billing and have not received it. My issues seem to be ever increasing along with the... Read more

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