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  • Customers like
    • Family plan in my budget 4
    • Proximity of the store to my home 4
    • When i could block numbers 4
  • Customers don't like
    • Customer service 32
    • Run around from sprint 18
    • Escalation department rudeness 11

Where do I start? Been with Sprint since 2014. Pretty much okay coverage and decent Customer Service until this last year. I had time to review my bill in April 2015 and realized I never cancelled my tablet plans. I was offered 2 tablets which I thought would work for my daughter in college. Both were crappy tablets and never could get them to work properly. I ended up giving one to my nephew to take apart and the other I sold cheap. What a waste. But that's not where my problem started. They upped my charges from $5 per tablet per month... Read more

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I've been on an employee advantage account for 8+ years. Happily. I was getting a great deal. Well, the employee, whom I have not spoken to in 6+ years, quit recently. In November, the texts began...."you are not eligible for this plan", So I called. I was told not to worry about it for 11 months. That it would stay the same until my contract was up. Feb....more texts. I went in to the store...."don't worry about it. I know people that haven't worked for sprint in years. They still have their plan". Then the "hotlining" began. This is where... Read more

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The worst customer service ever!!! I have been lied to by 7 different representatives and no one is doing anything about it. Most of the representatives can barely speak English. This is ridiculous!! I have been a customer for over 2 years and it has been 2 weeks and no one is fixing the mistake on my account that was made by your company! No one takes responsibility in this company for terrible customer service that is being provided. I rather pay more money to a company that actually cares about the service they provide to there customers.... Read more

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  • From mobile
  • Sprint
  • Apr 19
  • #832556

I hate sprint!! Worst customer service ever!! Let's put them out of business Add comment

  • From mobile
  • Sprint
  • Apr 18
  • #831884

After 10 years with sprint they no longer give me my discount and i have had high overage an each time they say im unlimited but always a but just this week the rep told i really need on the other plan its really all unlimited i am turning all my devices in im done with them THEY TOTALLY SCREWED ME!!!!!!!! 400 and 300 hundred dollar bills im done with them Add comment

  • From mobile
  • Sprint
  • Apr 15
  • #830726

I got hung up on last night three times waiting for a supervisor after hours on hold and the same thing tonight two times waiting on hold there literally thousands of complaints on sprint.com and also their own Facebook page and the Better Business Bureau what a terrible company Add comment

This past year has been terrible for sprints customer service. I've been a customer for a long time but this past year I've gotten people that don't speak English and then when I have a problem I asked for a supervisor and they just hang up on me it has happened numerous times. tonight it happen twice. I even tried to disconnect my service and got hung up on it so bad I'm willing to pay the disconnection fee actually T-Mobile is going to pay the disconnection fee for me. It is so complicated to try and make a complaint I tried numerous times... Read more

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This is crazy.Phone is shut off cause i was a day late on my payment arrangement.I been with sprint a few years now.I should not have to go through this.Really bad customer service and rude people.I need to file a complaint,they wont give me a complaint number. Add comment

  • From mobile
  • Sprint
  • Apr 11
  • #827583

My phone has never worked right . I've been to the sprint store numerous times. And have never been offered a different phone. If I'm not on wifi I can't get anything or use anything. They have wiped out my phone and had to start over... Did not help at all.. Very tired upset and finished with sprint. It's a joke Add comment

Does anyone know how to contact the Sprint Executive Team. I have had numerous bad experiences in a row and need to speak to someone other than the general customer service. I was told I could not buy a phone like I have done in the past and now had to lease (I hate leasing anything). A few days ago I was online looking for something else and saw that I could still in fact purchase a phone like I had done in the past. I contacted the store and was told. Yes you can but we don't tell people that because we want them to lease not buy. I also... Read more

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