Sprint Complaints and Reviews

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Sprint
Main address: KSOPHT0101-Z4300 66251-4300 Overland Park KS
888-211-4727(Sprint) 800-639-6111(Nextel) , , http://search.sprint.com/inquiraapp/contact.jsp
  • 402+2 mobile complaints
  • $130K claimed losses
  • $317 average
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  • 15 hours ago
  • Cellular Phone
  • Florida, United States
  • Customer Service Agent
  • 4

I called sprint (which I have been with through a business and then personal lines for more than 16 years) to find out about tablet plans for my sons birthday and was told about a Samsung that was free with the plan. I wasn't sure if I wanted that or an iPad so I told them I would call back once I have checked them both out. The Sprint rep insisted it would be best for her to call me and was not... Read more

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  • Aug 16
  • Cellular Phone
  • Minnesota, United States
  • Sprint Service
  • 8

I am going to be realistic here. I pay $65 a Month (after employer discount) for a sprint plan that offers unlimited data, texts etc. I dont have Wifi where I live so I use sprints 4G service in my house to watch netflix, youtube etc. I hook my phone up to my tv so I save on wifi costs. I average 50GB/Month in 4G data usage. So I am happy in that regard. I do have my problems with Sprint. They... Read more

Was this review helpful? 2 0

  • Aug 13
  • Cellular Phone
  • Palm Harbor, Florida
  • Account Closure
  • 1
  • 10

We dropped their plan back in Feb. 2014. We were told they were in the middle of a cycle and had to wait another month, then pay fees for leaving early, which I understand is common. But even after the fees for quitting before the plan expired, we are still getting montly bills. Contacted them last month again, and was told that they see the error and would take care of it, of course we received... Read more

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  • From mobile
  • Sprint
  • Aug 11
  • by anonymous
  • #520499

My Sprint stories are worse than any of these complaints. Signed up with Sprint March 2013. It's been nothing but one nightmare after another. NOTHING motivates these people to fix things or honor any contracts. I've never seen such poor customer service. I don't understand how the top management isn't in jail Add comment

  • Aug 06
  • Cellular Phone
  • Overland Park, Kansas
  • Unprofessional Customer Service
  • 18

With more than 13 years with them I tell you 20 or more stories. First, I found out that Sprint would tell us that nothing was wrong in our area when we would call for coverage problems, dropped calls etc. Then I had a tech classify a phone as water damaged when it had a known manufacturer defect, which corporate had to handle. Rude customer service, the use of profanity, yelled at, put on... Read more

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  • Jul 22
  • Cellular Phone
  • Termination Fee
  • 30

SO very happy I got rid of SPRINT …. they are nothing but liars and scam artist…. My contract ended in DEC 2013 and I changed over to AT&T in july i am now getting a bill in the mail for over $340 as an early termination fee . this is total BULL *** and the people on the phone refuse to give your call to a supervisor until they have every little detail why you are calling. One CSR was like... Read more

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  • Jul 04
  • Cellular Phone
  • Cell Phone Cervice
  • 1
  • 62

I purchased a phone on 5/30/2014, I paid the downpayment on the phone ($209.57) in cash. I returned the phone the next day and I was told that since I paid with cash it will take 10 business days to get the refund check in the mail. After 2 weeks I was told it takes 4 weeks and to call back after week 5. I called back and they told me that I will not get a check they will just credit my bill for... Read more

Was this review helpful? 1 0

Walked into a sprint store to pay a bill only to be greeted by an associate who PROMISED he could lower my monthly bill on top of giving me two BS tablets. Well months latet my bill is $70 more on average. So I called the customer service department and was basically told ***. I HAVE BEEN WITH NEXTEL/SPRINTSINCE 1997. BUT THE DAY THIS BS CONTRACT ENDS IM OUT. Add comment

  • Jul 02
  • Cellular Phone
  • Idaho Falls, Idaho
  • Phone Service
  • 17

Paid $85 a month to have no service outside my city limits. Was told by customer service that I should have called the trouble shooting line. Hard to make a call with no service. I talked to 2 people at the store but nothing was done and they didnt file a report. I had to sale my phone to sign up for new service. Told by old company that I should have sent it into them. When I called the customer... Read more

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  • Jun 20
  • Cellular Phone
  • Boise, Idaho
  • Business Practice
  • 41

Recently grew tired of Sprint dropped calls . Canceled Sprint and went with Verizon. I have had Sprint service for at least 6 years with no contract. May of 2013 decided to upgrade my phone with Sprint. Phone I upgraded to did not work for me so returned it within the 14 day try out period. They returned my old phone and and I returned to same plan I have always had. Unbeknownst to me when I... Read more

Was this review helpful? 4 0
 
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