Sprint Complaints and Reviews

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888-211-4727(Sprint) 800-639-6111(Nextel) , , http://search.sprint.com/inquiraapp/contact.jsp
  • 417+5 mobile complaints
  • $130K claimed losses
  • $310 average
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  • Oct 11
  • Cellular Phone
  • Service Sign Up
  • 19

I applied to switch from Verizon to Sprint. I was asked questions about my nephew's age and past residences. I answered all of the questions correctly, but they insisted I was incorrect. The Sprint salesperson attempted to tell them that my car was, in fact, black as he was looking right at it. The Sprint credit check people were rude and unworkable. I will never go to Sprint given that is what... Read more

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  • Oct 09
  • Cellular Phone
  • Farmington, Michigan
  • Phone Replacement
  • 12

Had to replace a phone,and was billed for it, after the company refused cash payment. So I paid entire regular bill and would add payments fr the phone. Sprint refused to seperate payment, and phone payment went toward next regular bill. I called numerous times to correct the issue, but it never was fixed. So I stop making extra payments toward phone and just paided off regular bill(I don't have... Read more

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  • Oct 08
  • Cellular Phone
  • Network Coverage
  • 21

I had Sprint approximately a year prior to switching to AT&T. I switched to AT&T because, even though it was more expensive, in my opinion, Sprint's 4G LTE coverage in my regular area of travel was woefully inadequate. So, I'd rather pay a little more and actually get decent network coverage (specifically 4G LTE speeds in a majority of locations - since I am a heavy data user). I actually... Read more

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  • Oct 04
  • Cellular Phone
  • Sarasota, Florida
  • Misrepresented Payment Agreement
  • 18

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance charge on me, then he went on by telling me the monthly charge for the two year agreement will be $15.00 a month instead of $10.00. I have verified today with Sprint call center and found out I was lied to for the above two charges and cancled out the insurance and changed the... Read more

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  • Oct 02
  • Cellular Phone
  • Phone Service
  • 18

Too long and horrible a story to detail everything. Spent hours trying to resolve the problem of poor reception at my home yet the phone worked elsewhere. When calling Customer Service multiple times, I was given inaccurate information, disconnected, put on hold forever, and yelled at. I was offered a new phone at no charge to resolve the problem but after they failed to send the phone after a... Read more

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  • Sep 24
  • Cellular Phone
  • Los Angeles, California
  • Iphone 6 Plus Order
  • 33

On the 12th I was one of those people who was online as soon as the clock struck midnight. The website was down and I refreshed it again and again waiting for Sprint, who had a whole year to prepare for this, to get things going. I finally found a number and dialed it. I was on hold for and hour and thirty-one minutes before someone took my call. Her name was Nona and was talking to me, as best... Read more

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  • Sep 18
  • Cellular Phone
  • Tampa, Florida
  • Sprint Wireless Service
  • 26

I recently had a software upgrade to my Sprint Samsung Galaxy S4 phone. After completing the upgrade the WIFI would not turn on. I talked wit Sprint's online chat with no help. I then went to my local Sprint Store where, after completely wiping and restoring my phone (losing all downloaded apps), I was told that there was nothing more they could/would do. A google search will show that I am not... Read more

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  • Sep 16
  • Accessories and programs
  • Jackson, Tennessee
  • Cracked Phone Screen
  • 22

SPRINT STORE ON VANN DRIVE IN JACKSON, TN Terrible experience. One I will never forget. I have been a Sprint Customer for over 5 years. My phone suffered cracks on my screen. The tech guy that sits at the desk, I believe his name is Andre, got rude towards the end when I asked him questions to make sure I understood what was going on with my phone. I guess since it was time for the store to close... Read more

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