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1.6 Based on 278 reviews
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  • Customers like
    • Family plan in my budget 5
    • Proximity of the store to my home 5
    • Unlimited data plans 5
  • Customers don't like
    • Customer service 37
    • Run around from sprint 18
    • Given the runaround 12

I changed to Sprint after 10 years with Tmobile. I loved Tmobile new billing and everything us except for in one part of my area I had no service. I told Tmobile I would be back when they got coverage in the area I needed. So, I decided to try Sprint with the offer of a buy one get one free phone and my same Tmobile plan but at half price. Sprint could not get my account correct from day one. I was charged for overages, then the second... Read more

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  • From mobile
  • 1 day ago
  • #907180

Been on hold now for 45 minutes! I'm so done with sprint . Been with them for 6 years, now leaving goodbye!! Rude csr that can't speak English!!sprint store their computers are dinosaurs!! Slow as *** . Forget calling them!

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I am sprint customer for more than 8 years, when i called them to upgrade my phone their telesales department gave an awesome offer, upgrade it to Samsung note 7 for $15.99 per month (with $10 loyalty credit) and I get another note 7 free if I added another line. First off all, I did not believe I can get kind of offer so I let that verified couple of times with that sales rep couple of time then I agreed to take that offer. Then they... Read more

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Now I have had enough after I have paid 279 today to get my phone back on the force me to set up a debt card aragements for $535 and tell me I have a reconnection fee for 36$ next bill !! And I was talking to Vincent supervisor North Carolina !! After my contract is up I Promise I WILL NEVER EVER IN MY LIFE DEAL WITH SPRINT !! I SHOULD HAVE WENT WITH AT&T TEAM MOIBLE ! METRO PCS!!! Anyone but SPRINT !! Read more

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I have been a customer for 9 years went to a store back in March to get a replacement phone for my grandson and son. Bad mistake !! I had 3lines ended up with 5!! Without me knowing until my bill came!! It's been *** ever since !! Had to put 1phone on vacation and had to le my daughter use the other one !! Because of i canceled I would have to pay so much money !! So my bill is extremely high ever month over $600 so I have to make payment... Read more

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I bought an expensive phone from sprint that didn't work correctly. They said it was covered under the 30 day money back guarantee, but that if I let them take extra time to try to get it to work it would still be covered. So I tried for months, on the phone with them for hours every week and it wasn't doing anything except taking up massive amounts of my time that I should have been spending working, and thus costing me hundreds of dollars... Read more

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We were old insurance on our phones, mostly because my kids will lose or break their phones. We were told that all we needed to do was to come in and the phone would be exchanged. This would be a one time thing, and if we wanted insurance on the new phone, we would have to purchase it again. Fair enough. As it happens, my kid dropped her Iphone and cracked the screen. Brought it into the store, and we were given the run around. To get the... Read more

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A store manager from sprint failed to tell me that my phone's lcd can be fixed and quickly adviced me to pay the deductible ($200), upgrade, or pay the remaining balance ($500+) of my leased phone and buy a new one. As usual, I paid the cheapest and had to deal with Asurion for hours and spoke with rude ppl to cancel the claim made by Rob, store manager, when I learned that I can take my phone to a repair shop (another sprint staff told me about... Read more

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  • From mobile
  • Aug 19
  • #903735

Talked me into taking 2 Slate 8 tablets when upgraded my phone. Now 3 months later tablets wont work. Refuse to yake them back and continue to charge me $20 a month for devices thatd dont work. Stores claim they can do nothing about it. I have been Sprint customer for over 15 years.

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Recently switched from AT&T to Sprint wireless for financial reasons. Biggest mistake ever. The extra I paid for At&t's service was worth every penny after experiencing how terrible of coverage I received with Sprint. Everything they tell you is a lie, they don't even have 4G. It took me 10 times as long to download an app using data than it took someone who was sitting right beside me to download the same app and I attempted to download it... Read more

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