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  • Customers like
    • Family plan in my budget 4
    • Proximity of the store to my home 4
    • When i could block numbers 4
  • Customers don't like
    • Customer service 28
    • Run around from sprint 16
    • Escalation department rudeness 11

After being with sprint for five years I decided that I am completely done with Sprint. I had made a payment arrangement for last Friday I have been helping my mom out with the bills because she's sick so when Friday came sprint try to take out the money but things got mixed up and the money wasn't in the account so they were denied. I called sprint and try to make a payment arrangement for at... Read more

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I have been a customer with sprint for five years and I had made a payment arrangement for last Friday. I been helping my mom out with the rent and her bills for the last six month so things haven't been easy. Friday sprint tried to take out the money but they got denied, come to find out the people I pay the rent to made a mistake and took out double the rent some how, cleaned me out. When I... Read more

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  • From mobile
  • Sprint
  • 10 hours ago
  • #786657

I had all of my information stolen, & I called sprint to get a two day extension & I was denied...they kept telling me that I had to pay half of my bill, now how could I do that if all of my bank cards & etc were stolen!?!?!?! I'm furious & will be changing providers ASAP!!! Add comment

  • From mobile
  • Sprint
  • 10 hours ago
  • #786656

Went ahead and signed up for unlimited plan in October 2015. First bill was correct. Next two bills I had to spend over an hour with them on the phone fixing billing problems. Not a terrible company. Issues were both resolved to best they could do. My advice is check you bill every month the day it becomes available to ensure there are not any billing errors. Add comment

My husband and I were on a family plan with my sister and brother-in-law when sprint began putting out commercials that they were able to do a family and friends plan which split the bill between members. We thought this would be a good idea-- separating the bills for each couple. When we went into the sprint store, the rep said it was no problem, and split the bills for a $30 service fee. In... Read more

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I have been a customer with sprint for years. I contacted Sprint to pay an arrangement on 01/18/2016. I made the payment and then was set up for the balance. I immediately received a text stating that my payment arrangement would be on 01/22/2016. I asked why were they only giving me 4 days he stated that he put the wrong date that it would be 02/01/2016. Then I get a text stating that it... Read more

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I am a Sprint customer for the past seven (7) plus years. Last month when my most recent two (2) year contract with Sprint ended, I tried to purchase three (3) new phones in a Sprint store that were advertised online at a promotional price. (I have proof of this promotion). When the Sprint representative started to activate the phones, the prices did not show up as the online promotional price. ... Read more

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My wife and I recently went into a (Chicago) Best Buy store (1000 W North Ave) to explore a new phone & cell phone plan for her. The mobile salesperson, named Ace, convinced her that she was no longer under contract with Verizon. As such, he convinced us to consolidate mobile plans to Sprint (my carrier), claiming that MY bill would go down. After the 1st two bills, I see that MY plan has now... Read more

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Worst service ever. Their insurance is a scam. Sent me a 'non genuine apple product' according to apple that fell apart in my pocket! They then charged me nearly $475 just to get out of a contract for a 'fake'. Between sprint and insurance they'll play ping pong with you and bounce you back and forth. Neither took ownership to actually help. Sprint refused to repair it and the store managers... Read more

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  • From mobile
  • Sprint
  • Jan 30
  • #780516

Awful, stay away. Misleading both in store and on the phone when it comes to customer service. Literally had me on hold for 57 minutes. Lied to me about plan changing and fees. Took hours and effort, that I will never get back to fix account changes. Worst financial decision I ever made. Add comment

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