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  • Customers like
    • When i could block numbers6
    • None4
    • Family plan in my budget3
  • Customers don't like
    • Customer service22
    • Run around from sprint14
    • Escalation department rudeness10

  • 1 day ago
  • Cellular Phone
  • Austin, Texas
  • 8
  • REVIEW RATING 4/5

Sprint - WORST CUSTOMER SERVICE *Update* 5/28/2015 1 of 531 Sprint Reviews 7 minutes ago by anonymous Cellular Phone Customers like When i could block numbers When i could block number Customers don't like Lack of follow thtough Laclk of follow through Just to give an update on my ongoing SPRINT time wasted....I got a return call this past Saturday 5/24/2015 from an IT Sprint lady named... Read more

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  • 1 day ago
  • Cellular Phone
  • 4
  • REVIEW RATING 3/5

Just to give an update on my ongoing SPRINT time wasted....I got a return call this past Saturday 5/24/2015 from an IT Sprint lady named Tamara. Very kind lady who called to inform me that ONE of my Sprint Numbers had indeed been fixed to again BLOCK Numbers. GOOD NEWS RIGHT???? She listened in a very kind & polite way to my dozen hours of the *** I have been through with her company. She... Read more

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  • 1 day ago
  • Media
  • Austin, Texas
  • 1
  • REVIEW RATING 3/5

Just to give an update on my ongoing SPRINT time wasted....I got a return call this past Saturday 5/24/2015 from an IT Sprint lady named Tamara. Very kind lady who called to inform me that ONE of my Sprint Numbers had indeed been fixed to again BLOCK Numbers. GOOD NEWS RIGHT???? She listened in a very kind & polite way to my dozen hours of the *** I have been through with her company. She... Read more

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  • From mobile
  • Sprint
  • 2 days ago
  • by anonymous
  • #641240

I had sprint for 4 days. Tryed to do there 14 day exchange 2times!!! They could not do it. Finally on day 7 dropped sprint because no one dose anything including the manager with out calling someone higher up!!! Now 3 months and 15 calls later I have not gotten a refund with was only supposed to take 2weeks! And costumer service keeps hanging up on me!!! Worst company ever will never go back. Add comment

  • May 26
  • Cellular Phone
  • Los Angeles, California
  • Cell Phone Service
  • 6
  • REVIEW RATING 4/5

We lived in Laurel Cyn in Los Angeles and sprint was the ONLy service in the area. The service was horrible. Calls were constantly dropped and sometimes the service didn't work at all. Once it went out for 10 days and after repeated calls to sprint, like 25, they finally said they would give us a $50 rebate. This hardly covered the aggravation but it was something. I found out later that sprint... Read more

Was this review helpful? 1 0
  • From mobile
  • Sprint
  • May 21
  • by anonymous
  • #639692

I was with Verizon for over 10 years when I switched to sprint. They are BY FAR the worst company i have ever delt with. I get transferred around from rep to rep and after two hours on the phone i get disconnect and the issue never gets resolved. This has happened numerous times. I wouldn't recommend this company to my worse enemy. They suck that bad!!! Add comment

  • May 20
  • Cellular Phone
  • Austin, Texas
  • Mobile Service
  • 19
  • REVIEW RATING 4/5

Sadly my Sprint "Issue" remains Unresolved. That is the inability to BLOCK Unwanted Numbers on my online Sprint account (Both Phones). This past Sunday 5/17/15 I DID get the returned call I was promised the day before. It was not in the TWO hours promised, yet less than 24. A very friendly/upbeat lady named Melissa called. She was passionate & determined to find a solution to this problem.... Read more

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  • May 19
  • Cellular Phone
  • Charlotte, North Carolina
  • Cancellation Policy
  • 14
  • REVIEW RATING 3/5

I wasted about 90 minutes of my life today trying to cancel an 8 year old cell contract that my family no longer needs. The women at the customer service call center can barely speak English. They have no authority to override the system if you cannot recall "the street you grew up on." Yeah, some folks did not spend their entire childhood on one street. And who knows how the dude in the... Read more

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  • May 19
  • Cellular Phone
  • Milwaukee, Wisconsin
  • Family Plan
  • 10
  • REVIEW RATING 4/5

my family plans with four phones were slowly being close down to one line. Once close to one line it was supposed to change to regular plan but it didn't. My nephew was using the phone and paying(I end up paying when he's not) the bill. Mistaken me not looking at my statement(electronically). About 11 months past nephew decided to upgrade to a new phone. We went into the store and found out... Read more

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  • May 17
  • Cellular Phone
  • Austin, Texas
  • Phone Service
  • 24
  • REVIEW RATING 4/5

Anonymous 4 minutes ago #985410 Sprint - WORST CUSTOMER SERVICE ***UPDATE*** 5-17-2015 Lat week I posted my total frustration with NOT being able to BLOCK Unwanted phone numbers on my Sprint Account (TWO PHONES). There is a problem in THEIR system that will not work for me anymore. A few Months back I was able to do this on BOTH my Sprint phones. Still hoping to get to the Sprint Tech person... Read more

Was this review helpful? 1 0

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