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  • Customers like
    • When i could block numbers4
    • Block unwanted numbers3
    • Family plan in my budget3
  • Customers don't like
    • Customer service23
    • Run around from sprint15
    • Escalation department rudeness11

  • 16 hours ago
  • Cellular Phone
  • Pawtucket, Rhode Island
  • 5
  • REVIEW RATING 4/5

DO NOT SWITCH TO SPRINT!!! They are dishonest, you will pay more!!! My bill is way higher than what I thought I was signing up for. Sales person lied to my face with a smile. I now have to cancel my gym membership and netflix to be able to afford this *** bill. I am paying $50 more than I paid with verizon. They are dirty and sneaky, and won't help you, I 've called several times for help trying... Read more

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  • From mobile
  • Sprint
  • 1 day ago
  • by anonymous
  • #657890

Service sucks.you can't talk in basements but all other servers do.you can't go on line while on the phone but all other servers do.why did I leave tmobile? Add comment

  • 1 day ago
  • Cellular Phone
  • Bardstown, Kentucky
  • 5
  • REVIEW RATING 4/5

I have heard the term "Sprint customer service" and I have also heard of the tooth fairy. The tooth fairy has Sprint beat! We need phone service but simply cannot afford the enormous Sprint bill every month. We have literally gone broke trying to keep up. I have tried to seek help from the Sprint store in Elizabethtown Kentucky, in order to find an affordable plan that still works for my wife... Read more

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  • Jun 23
  • Insurance
  • Cedar Park, Texas
  • Phone Insurance
  • 17
  • REVIEW RATING 4/5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, spider web cracks all over the front of the phone and the touch screen only works in some areas across the face of the phone. Go online, can't get any info about the insurance policy or claim when I log in. Can't call because my screen is broken. Can't use the online chat... Read more

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  • Jun 21
  • Cellular Phone
  • Two Rivers, Wisconsin
  • Htc One Max
  • 1
  • 1
  • 41
  • REVIEW RATING 5/5

I owned an HTC One Max, paid over $500.00 for it. Had it 1 year and 2 weeks. And all of a sudden, BOOM....it just shut off and never turned bavk on. Since the phone was over a year old it couldnt be replaced. So, i end up having to get a new phone. So, that was 12 days ago. Since then, ive been in the store and on a continuous facebook conversation 'resolving' my issue. Tomorrow, my 14 days will... Read more

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  • Jun 20
  • Appliances and Electronics
  • Sarasota, Florida
  • Billing Department
  • 37
  • REVIEW RATING 4/5

I paid my bill religiously (when I got it) for 3 years, 1 outside my contract. Their customer service outright sucks. They attack your credit viciously if they deem your charges "valid" even if they obscure or lie about it, and their service is barely worth paying for. A better value? verizon by far. Takes at least 15 minutes to connect to a "customer service representative" which barely speaks... Read more

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  • From mobile
  • Sprint
  • Jun 18
  • by anonymous
  • #652356

I just joined sprint monday and i havent received my new phone yet it been in the backup system since tuesday and i keep calling nd asking questions nd they cannot provide me no info. Add comment

  • From mobile
  • Sprint
  • Jun 18
  • by anonymous
  • #652346

ive had the same issue ever since I signed my contract with sprint, and called few times every time different person tells me that they are gonna take care of it and follow up to let me know what next and no one Called me EVER!!!i tried complaining two times but I always get some manager who's having a bad day or just is a bad person and refuses to help me or calls me a liar! Add comment

  • From mobile
  • Sprint
  • Jun 18
  • by anonymous
  • #652219

My bill getting ugly we just switch our services from at&t and they give us 143 deal for two lines after our bill goes to 434 the lady told us we got free tablet but they add tablet payment on monthly payment who can afford 434 for phone service the lies so we gonna return it Add comment

  • Jun 17
  • Cellular Phone
  • Queenstown, Maryland
  • Billing Department
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Do Not Use Sprint unless you want to double your bill! As a 20 year customer I have never hated them more. They try to lure new customers in explaining "they will cut their bill in half". As for U.S. veterans, they could care less. But hey trick you into their financing and offer horrible customer service. I would never recommend them! I have tried numerous times to fix our bills and they... Read more

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