1.5
  • None4 votes
  • Family plan in my budget1 votes
  • Proximity of the store to my home1 votes
  • Customer service21 votes
  • Run around from sprint12 votes
  • Escalation department rudeness9 votes
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  • 1 day ago
  • Cellular Phone
  • Taylor, Michigan
  • Unlimited Plan
  • 7
  • REVIEW RATING 4/5

I have had Sprint for several years, the service went from bad to worse. I complained multiple times about the slow speed of service and the huge amount of surcharges every month. Nothing improved sadly over the course of time, so I decided to switch service providers. Sprint told me multiple times that I would be able to make some kind of payments or installments over the final bill with the... Read more

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  • Apr 23
  • Cellular Phone
  • Newberg, Oregon
  • Billing Department
  • 15
  • REVIEW RATING 4/5

Switched from att to cut bill in half/pay early termination fee's. Bere's what I got from these crooked corprate gangsters, 3 incorrect bills in 2 months where they had alor of hidden charge's like an extra $8 charge if you dob't enroll in auto pay, also was charged activation fee twice, which both were removed, I had to prove it was free, when it came time for them to pay my early rerminatiob... Read more

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  • Apr 21
  • Cellular Phone
  • Cell Phone
  • 5
  • REVIEW RATING 4/5

Sprint's phone service is the pits! I'm having a hard time charging my phone; my charger doesn't work right. Sometimes it will charge my phone while at other times, it won't. Also, my phone will sometimes not get any signals. There are times when I don't get text, voicemail, or missed phone calls from my phone. I even can't get internet where I live! I can only get internet when I'm in the ABQ... Read more

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  • Apr 17
  • Cellular Phone
  • Slidell, Louisiana
  • Billing Department
  • 24
  • REVIEW RATING 4/5

ATT is amazing compared to Sprint. Fell for the advertisement to cut my bill in half, yeah right my bill is more than it was with ATT. Got our first bill one week after we got the service and we were getting messages that we needed to pay or were getting cut off in 3 days. Never did remove the late fee as we were told was going to happen. Never got our up to $350 credits for each phone, it was... Read more

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  • From mobile
  • Sprint
  • Apr 14
  • by anonymous
  • #622119

Sprint network coverage and customer service sucks ***! I'll be switching as soon as my my contract expires. *** weasels! Add comment

  • Apr 11
  • Cellular Phone
  • Seguin, Texas
  • Phone Service Termination
  • 28
  • REVIEW RATING 3/5

Loyal customer for four years. Called to cancel in December(which I did). They say call back January(which I did). I owed $100 after my "cancellation" for the previous month. (Agreed that was legitimate) February I get an email saying I owe $350. After speaking to several reps they fixed it(nope). I get another email saying I owe $250.(pissed) Call back and it speak to a "manager". The manager... Read more

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  • Apr 10
  • Cellular Phone
  • Hartford, Connecticut
  • Service Cancellation
  • 21
  • REVIEW RATING 4/5

Horrrible customer service been with sprint for 11 years and they have me talking to someone in the escalation department thats the worst department to deal with its like their reps were hired from a maximum state prison . And the worst part about it is they can care less if you cancel your service or stay think im lieing check they dont even have a retension dept . that says a lot about sprint... Read more

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  • Apr 10
  • Cellular Phone
  • Boardman, Oregon
  • Cell Phone
  • 18
  • REVIEW RATING 5/5

With the exeption of one employee, Sprint Customer Service, Sales, and Corporate are the most unorganized, unprofessional group of people i have ever dealt with. After almost 16 years of business, I had an issue with my phone. It was dropping calls daily. When i called to ask about it- a tech said my area had recently been upgraded to a new system and my old phone was too old to use. So, i... Read more

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  • From mobile
  • Sprint
  • Apr 07
  • by anonymous
  • #618733

Sprint was actually with nextell so pay my month bill then tell me cause bill was not paid time disconnect service unless pay money gram great 9-10 time pay bill next month disconnect will never do business sprint amd they never offer discount after being customer or flyer, mailer nothing forget sprint altogether!!!!. Add comment

  • Apr 04
  • Cellular Phone
  • Gettysburg, Pennsylvania
  • Cell Phone
  • 19
  • REVIEW RATING 4/5

Sprint is such a rip off! You make payment a arangement and then they shut your service off.not to mention the phone phones are horrible,they get service NO WHERE.And to top it off they offer new customers better deals WTF!!!! shouldnt you try to keep the ones you have happy? Well not sprint.you call and nwver get the same person twice so your account is always so screwed up and half that answer... Read more

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