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  • Customers like
    • Family plan in my budget4
    • Proximity of the store to my home4
    • When i could block numbers4
  • Customers don't like
    • Customer service23
    • Run around from sprint16
    • Escalation department rudeness11
  • From mobile
  • Sprint
  • 1 day ago
  • by anonymous
  • #675611

Customer service at sprint has down the drain!!would not recommend them to any one! Add comment

  • 2 days ago
  • Advertisements and Cons
  • Fort Myers, Florida
  • 5
  • REVIEW RATING 4/5

UPGRADED CONTRACT FOR THE 12 YR AND WAS TOLD THEY WERE NO LONGER GIVING DISCOUNTS ON PHONES, HOWEVER ALL ACCESSORIES ARE WAIVED UP TO 400 DOLLARS. WHEN LEAVING THE STORE WITH MY NEW PHONES AND FREE ACCESSORIES, I WAS HANDED A HARMON WIRELESS SPEAKER FOR BEING A LOYAL CUST FOR OVER 12 YRS. I AM BEING CHARGED FOR ALL ACCESSORIES AND MY PRESENT (SPEAKER). I'VE HAD 4 SPRINT REPS AND AN ONLINE CHAT... Read more

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  • Jul 31
  • Cellular Phone
  • Long Beach, California
  • Sprint Wireless Service
  • 9
  • REVIEW RATING 4/5

I visited a Sprint store in the Westfield Shopping Mall in West Los Angeles, CA to buy a case for my phone. A manager of that store informed me that I was entitled to a "free" new iPhone IV. I asked, "Are you sure it's free?" I had two witnesses. He said, "Absolutely!" So he printed my paperwork, which did not contain any fees, set up my phone, and I was on my way. A couple of months later,... Read more

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  • Jul 30
  • Cellular Phone
  • Detroit, Michigan
  • 7
  • REVIEW RATING 4/5

I have been with sprint for seven years. Customer service are rude to the customers, the supervisors are inexperience. Every time I speak speak with Customer service read a script and within a script it says let me teach you something I am not a child I am a grown woman I am a grandparent and I would never teach my children to talk to someone inappropriate I have a call every two weeks to make... Read more

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  • From mobile
  • Sprint
  • Jul 30
  • by anonymous
  • #674262

Sprint suck with providing service when I'm in Kansas! Im Deaf... how can I ask for help when my phone does not work mostly in Kansas! Why is that? I traveled in other states... no problem. Frustrating when Sprint said they're best in providing services. Add comment

  • Jul 29
  • Cellular Phone
  • Fort Worth, Texas
  • Sprint Staff
  • 5
  • REVIEW RATING 4/5

I purchase a certified cell phone Samsung galaxy 3 and the battery was defective. I brought it back about 8 days later and explained to them the problem to the customer service person and he want to blame for the problem and they was refusing to replace it. Them the tech person checked out and effectively the battery was defective and they want to charge me $75.00. And because I told them I'm... Read more

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  • Jul 29
  • Cellular Phone
  • Saint Augustine South, Florida
  • 10
  • REVIEW RATING 4/5

Got a letter from Sprint stating that they were considering cancelling my contract.Please call if I had any questions. I called to inquire. I was placed on hold for an available customer service agent. Customer service agent comes on the line and I state why I am calling. She told me to hold as I needed to be transferred b to the 'department' that handles these situations. But did not know... Read more

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  • Jul 26
  • Cellular Phone
  • Tucson, Arizona
  • 17
  • REVIEW RATING 3/5

Sprint billed me for months for a bogus phone line. We had a four-person Family plan and they started charging me for a 5th line. After hours of phone calls, they would not fix the problem. They said they would send me an appeals form and never did. Even after I dropped them and PAID the early termination fees, they kept billing me for the bogus line for months and reported me delinquent on my... Read more

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  • Jul 24
  • Home Phone
  • Houston, Texas
  • Sprint Phone Service
  • 8
  • REVIEW RATING 4/5

We have wasted more than 8 hours trying to get our land line phone number ported over to a Sprint land line (totally following all instructions given to us by Sprint). We keep getting connected to people overseas who speak very limited English and cannot complete a simple task. This has wasted our time for over 2 weeks. We have had approximately 10 different conversations with this company and... Read more

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  • From mobile
  • Sprint
  • Jul 22
  • by anonymous
  • #670316

The Manager in the Hobbs NM Office on Joe Harvey Blvd is Rude to the Customers!! Add comment

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