Sprint Complaints and Reviews

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Sprint
Main address: KSOPHT0101-Z4300 66251-4300 Overland Park KS
888-211-4727(Sprint) 800-639-6111(Nextel) , , http://search.sprint.com/inquiraapp/contact.jsp
  • 435+10 mobile complaints
  • $130K claimed losses
  • $301 average
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  • 1 day ago
  • Cellular Phone
  • Spokane, Washington
  • Samsung Galaxy Note
  • 9
  • REVIEW RATING 4/5

Thrned in my ipad,iphone5,iphone4,to Amanda M.She screwed up from the start. Items valued $550.00 by Sprint, I did not recieve devices promised asked for mine back, didn't get them, cancelled servi e after a week, receied $800.00 bill from Sprint. I contacted sprint 9-27 thru 10-31. I asked for corpirate number to try and resolve and told the number can't be disclosed. I was sent a template to... Read more

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Turned in my apple products to Sprint's buy back program. They agent Amanda M processed my devices in store, valued them at $550.00. After a month of trying to retrieve my funds from Sprint, I was given numerous excuses and reasons. I did NOT receive all products promised, nor did they return my original devices. I cancelled service after a week, Sprint sends me an $800.00 bill Add comment

  • 2 days ago
  • Cellular Phone
  • Amarillo, Texas
  • Data Service
  • 8
  • REVIEW RATING 4/5

On Nov 19, I brought spring service, because I was told that I'll get 23% employee discount on my service charge. However, later I was told that I'll only get 15% discount only on data service. This is at least $40 more per week than I was told while I signed the contract. Since it is a big financial burden, I had to move back to the previous service provider. Now sprint is not making me to pay... Read more

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  • From mobile
  • Sprint
  • Nov 21
  • by anonymous
  • #560710

Have a new note 4 for 3 weeks experiencing missed calls bad service slow speeds called customer service real bad experience with lourie a customer relations manager. She was so rude didnt care kept telling me i have freat service as i explain that i have proof thru screenshots. Kept saying you have great service theres bothing i can do for you but you can cancel if you want. What help ia that? Add comment

  • From mobile
  • Sprint
  • Nov 21
  • by anonymous
  • #560618

The last 2 times i have been to the local Sprint corporate store in Albany, Oregon. I have listened to the employees on the floor unprofessionaly mock customers by things they have said. The last time specificaly they were snickering about a "miss...." who said "we are liars". Id rather drive 10 miles to next town then be the next joke if i have a issue. Add comment

  • Nov 21
  • Cellular Phone
  • Hasbrouck Heights, New Jersey
  • Samsung Galaxy S5
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

I called customer services, been to sprint service centers, called customer care several times about the bad reception with samsung galaxy s5. They just don't want to hear my problems with their service. Samsung Galaxy s5 just doesn't work with Sprint Network. I've three lines with Sprint with s5 and they all dont work well. Their only solution to my problem is cancel the service and pay... Read more

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  • Nov 20
  • Cellular Phone
  • Appleton, Wisconsin
  • Billing Department
  • 21
  • REVIEW RATING 4/5

I had several phones on my account, and none of them were under a contract. I upgraded to a new iPhone on one of the lines, but they put the contract on my old phone by mistake. I was replacing my son's phone with my old phone and getting the new iPhone for myself. After I left the store, I realized they put the iPhone on my son's number, not mine. I returned and they fixed it for me, but... Read more

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  • Nov 19
  • Cellular Phone
  • Brooklyn, New York
  • Iphone 5
  • 12
  • REVIEW RATING 4/5

I purchased an iphone 5. However I was disappointed with the very small screed and wanted to upgrade to an iphone 6+. I was willing to pay the $299 difference in order to have a larger screen. Until I called the Sprint corporate Store located at 456 Fulton street in Brooklyn 9718) 237-2155. The staff appeared unacknowledged about their product, i was placed on hold for a long time while they... Read more

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  • Nov 17
  • Cellular Phone
  • Davison, Michigan
  • Phone Line
  • 11
  • REVIEW RATING 4/5

in august I called and was told I could have a 6th line added. Bought the phone and called back. They added it to out 1500 plan. Everything was fine till the end of sept. When i woke up 4 lines were turned off. Next day the other 2 were turned off. Called and they apologies and restarted service. But instead of all y being on the 1500 plan only 5 were and the 6th was on a seperate plan. Since... Read more

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  • Nov 14
  • Cellular Phone
  • Phoenix, Arizona
  • Cell Phone Service
  • 17
  • REVIEW RATING 5/5

Since May of 2014 I have been having the worst service with Sprint. Dropped calls and not receiving text messages. They acknowledged the problem and said one of the towers wasn't working and they will fix it within a week or so. It wasn't fixed. I called back. They said they will send an Airwave to help with my service when home. A month later, never got it. Called again, they promised the same... Read more

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