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  • Customers like
    • Family plan in my budget4
    • Proximity of the store to my home4
    • When i could block numbers4
  • Customers don't like
    • Customer service24
    • Run around from sprint16
    • Escalation department rudeness11

  • 21 hours ago
  • Cellular Phone
  • King Of Prussia, Pennsylvania
  • Cell Phone
  • 6
  • REVIEW RATING 4/5

I bought two cell phones for 1700 dollars, canceled the service and paid all the due balance. And all of that because their very bad service. After that, Sprint is not cooperating unlocking my phones so they can be used with other domestic carriers. They claimed that phones are unlocked, however after trying with 3 other main carriers in the US, phones are not accepting their SIM cards. Also,... Read more

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  • 1 day ago
  • Cellular Phone
  • Brea, California
  • Unlimited Data Cell Phone Service
  • 10
  • REVIEW RATING 4/5

I went to Sprint to purchase 3 new cell phones this morning about 10:30. Had to wait until 11:00 when they opened. After 1 hour there, they said they can't help me. I go and call customer service and talk to about 15 "managers" over a couple of hour period and to no avail. I've wasted the whole day with them and now am heading to the competition AT&T and T-Mobile to get some phones. I... Read more

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  • Aug 23
  • Cellular Phone
  • Charlotte, North Carolina
  • Sprint Nexus 6
  • 13
  • REVIEW RATING 5/5

My experience was working many others found out that still working my Microsoft /window but Sprint said can't use my mobile I said can do there show them proof asked me how the. I has no a swerve so I complain ed there was not working for apps , down lading I said experience from Sprint retail store different compared from Sprint retail store in RockHill , SC third times and from MayCom Sprint... Read more

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  • Aug 23
  • Cellular Phone
  • Mountain View, California
  • 19
  • REVIEW RATING 4/5

I really think it sucks when you go to buy a phone and the sales person tell you all the good stuff about it and then tell you that the first payment will be in 45 days and then you get a email telling you that the account is over due and they are going to turn off the service. It was only been two weeks since we had the phones so I said I'm not paying for early termination and I will bring the... Read more

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  • Aug 23
  • Cellular Phone
  • Chicago, Illinois
  • 13
  • REVIEW RATING 4/5

poor service I bought a phone for almost a $1,000, heard it is one of the best Sprint has now, and the service is very poor - I have 3G almost 75% of using the phone, battery is low after just couple hours of using, we have 3 lines and 3 phones and we are paying so much money with getting such poor service ! I went to sprint store couple times with this issue, they are saying update network, sure... Read more

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  • Aug 23
  • Cellular Phone
  • Los Angeles, California
  • Android Tablet
  • 2
  • 2
  • 25
  • REVIEW RATING 4/5

I am a 73 1/2 year old woman, and I guess when I went to the North Hollywood Radio Shack store to ask a question about GPS, the Sprint manager looked at me and saw a pigeon ready to be tricked. I don't even have a smart phone. The manager, a nice appearing young lady, said that sprint was giving away tablets, and she had one just for me. I said what's a tablet? She showed me, I didn't want it... Read more

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  • Aug 22
  • Cellular Phone
  • Sprint All-In Wireless
  • 19
  • REVIEW RATING 4/5

when I called sprint for the first time to go over prices on plans and phones I was very shocked at the prices the sales rep gave me I thought I was getting a deal of a lifetime.about 5 hours later I decided to call back and go with sprint based on the prices they gave me ($60.00 unlimited plan for two phones which is a promo rate from $110.00 plus $16.98 a month for the galaxy s6 and $20.99 for... Read more

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  • Aug 20
  • Cellular Phone
  • Overland Park, Kansas
  • 20
  • REVIEW RATING 3/5

Their is not enough room to tell you how I feel about sprint first the only thing they know how to do is lie I got a phone from sprint they did not even give me a receipt for what I got went back and only got what I paid for the first bill went back ask for every thing I was paying for i was told they don't have assist to that that was so my fifteen days would pass they thought I could not do... Read more

Was this review helpful? 1 0
  • From mobile
  • Sprint
  • Aug 19
  • by anonymous
  • #685667

Worst customer service from so called agent Lennon. Id I849402086!!! If that's even her name and Id#. Very rude could not answer my questions. I may just cancel my service through sprint Add comment

  • Aug 19
  • Cellular Phone
  • Oklahoma City, Oklahoma
  • 7
  • REVIEW RATING 4/5

When u which back over to sprint I was told by maria that my bill would be $100 and now sprint is tellibg me thats not true I guess that lie to you to get u which back over and they double ur bill. And my tablet was free and now there telling me that are charging me $40 for it and I have been with sprint over a year. And that have not charged me for the tablet.I guess u get screwed when u which... Read more

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