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1.5 Based on 225 reviews
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  • Customers like
    • Family plan in my budget 5
    • Unlimited data plans 4
    • When i could block numbers 4
  • Customers don't like
    • Customer service 33
    • Run around from sprint 18
    • Escalation department rudeness 11

We switched to sprint because they advertised cutting our bill by a third. The salesman told us one thing and when we got our bill our bill was more than one that was with our previous provider. When we went back to the store the sales person that helped us no longer work with the company. I talk to the manager of the Sprint Store in Stockton California on Trinity Parkway and he was no help to me at all. When did years time 2 switch we will... Read more

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I MUST START BY SAYING THAT I HAVE BEEN A LOYAL CUSTOMER WITH SPRINT FOR 15+ YEARS. RECENTLY, I MADE A PAYMENT ARRANGEMENT WITH THE AUTOMATED SYSTEM. I CALLED TO CHANGE THE PAYMENT ARRANGEMENT AND WAS TOLD THAT I NEEDED TO PAY 50% OF THE BILL IN ORDER TO MAKE AN ARRANGEMENT. I ASKED TO SPEAK WITH A SUPERVISOR AND SHE WAS EXTREMELY RUDE (ELLIE #I1012130177). SHE TOLD ME THAT SHE WAS IN MANILA, PHILIPPINES. SHE ALSO REFUSED TO TRANSFER ME TO... Read more

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Where do I begin? Switched over to sprint because they had a good promotion and we were suckered to believe that they had the best coverage ranking number 2 with Verizon being number 1. Anyway, the sales person assured us and sold us every lie that he could. We walked out with 5 phones, a tablet a blue tooth speaker and accessories for 4 phones all to be put on EZ pay. He assured us that if we were not satisfied with the service we have 30... Read more

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Sprint's coverage area and reception is by far the worst I have ever had. I can't believe a company as large as Sprint...has this crappy service! I have decent 4G service UNTIL I pull into the parking lot at work, and then it's dropped. Crappy service until I leave work. Sometimes, I'll get texts DAYS after they're sent! WHAT THE &#$@, Sprint!? You can't do any better than that!? Come on! You charge enough...you'd think you could afford to... Read more

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I have been with Sprint for 6 years, the last three I have had a LTE enabled device with Apples's 5S, then 6, then 6S plus which get great LTE coverage where I live since last December 2015, but still not where I work and spend 50 hours a week. The map on the Sprint app shows coverage but there is none, even the 3G is weak and often reverts to 1X. Customer service has made many promises and kept none including promises to send a Sprint tech to... Read more

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WOW.. I WILL KEEP IT BRIEF, THE REP IS THE STORE LIED ABOUT EVERYTHING, EVERYTHING, THE SWITCH THAT WE WERE PROMISED WOULD COST NOTHING, SO FAR HAS US IN THE HOLE $885.... AND NOT ONLY HAVE WE BEEN PROMISED A $347 GIFT CERTIFICATE WITH DUE DATES FOR A MONTH, I FINALLY CALL AMEX AND NO GIFT CERTIFICATE??? WOW, I WAR YOU EITHER RECORD THE CALL WITH THE REP OR DONT EVEN SWITCH, ITS NOT WORTH IT. I HAVE LITERALLY PAGES AND PAGES OF INSTANT MESSAGES... Read more

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I was with sprint for about 3 month, spend over 2,000 dollars in those 3 months. My bill changed every single month. Horrible and very poor service ever, Ipaid over $300 monthly for nothing. You cant even navigate the Internet while talking on the phone. Went to Sprint store because they lied to me over the phone saying they will help me with my issue and when i went to the Sprint store the sales representative said to me that if I dont like it... Read more

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My data package was changed during my two year contract from 40 gb to 20 gb without proper notification. During this time my family apparently we went over the new 20 gb package. I think it is unfair that they continued to charge data fees instead of turning the data off, and I find their story that my daughter (who is a stay at home mom and therefore home 90% of the day) is on the home wifi all day is the phone that apparently went over on... Read more

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  • From mobile
  • Sprint
  • May 15
  • #848074

Sprint service is entirely to high for what they charge a month for airtime and coverage is ridiculous . You can get a cricket wireless for less the money and receive way better service. Truthfully speaking I feel as though I've thrown away 120+ a month on sprint I'm getting rid of you all I'll stick to my cricket wireless which is half the price and better coverage . Add comment

Beside the fact that my area of reception in NJ is weak and calls drop and web use is highly unreliable. The issue that bothers me most is charging for going over my allotment of 10 Gb which is a lie. This has happened twice over the last two months. What's remarkable is I track this daily and last month I used 9.4 and the prior month was 9.2 Gb on the last day. When you call customer service you fall in love n deaf ears. Needless to say I'm... Read more

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