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1.6 Based on 297 reviews
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  • Customers like
    • Family plan in my budget 5
    • Proximity of the store to my home 5
    • Unlimited data plans 5
  • Customers don't like
    • Customer service 37
    • Run around from sprint 18
    • Given the runaround 12

I am trying to upgrade my phone since September 2nd, 2016 which is 26 days ago since I started dealing with the most useless bunch of idiots. Today, I decided to just change to another carrier. Phones sent to wrong address, different phone than ordered, book plan, website doesn't work, each donkey of a rep has a different price, website doesn't work so forced to call those bunch of ***. I don't know where they get them from. There is no way you... Read more

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The worst handling of the Note7 debacle. I got the runaround from the corporate store about when the phone would be available. Then, after others have somehow known, the phones that did come in were taken already. ( Can we say employee perk!) And now there is an expected time each day that I may go in supposedly. I tried to get my phone replaced via sprint's customer service. I was on the phone two hours, gettimg hung up on four times. I only... Read more

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I purchased an Apple I6 Plus through Sprint in February of this year. I signed up for the Total Equipment Plan at $11 per month. Today I had oil on my hands, it slipped, and the screen cracked--everything else worked fine I tried to file a claim. The Spring rep said contact Assurion (their provider), but gave me a tip--it will be cheaper at Apple. Sure enough, Sprint/Assurion want a $200 deductible; Apple will repair the screen for $149... Read more

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These people must read from a script. No matter who or from what department they all say the same thing in the exact same words. I am having major problems with the phone and ask them if there was a program that could run troubleshooting and they told me NO! I would need to set it back to factory settings. I just went into my account and support and if you scroll down there's a box for troubleshooting you click on that and there's a list of... Read more

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  • From mobile
  • 2 days ago
  • #926140

The merritt island florida store is staffed by the absolute most obnoxious, rude people i have ever encountered. Sprint should send a secret shopper into that location. From the manager on down they are all horrible. I recently moved to merritt island and Ive been in the store 3 times and thats it. I will be swithcing to at&t tomorrow.

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I hate sprint !!.I have had the run around with sprint ever since i signed up every month !!.It will 2 years this july 2016. They charge to take a payment!!! Also charge to make payment arragements!! I never talk to someone that speaks english!!! I *** hate Sprint never been happy with this service a waste of my *** time!! U need to make it up to ur customers or u will not be in bussiness!!I wish i could have all my money time and effort with u... Read more

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I have not always been happy with Sprint Service but i liked there customer service over the years.If i ever had a issue and even had to make payment arrangements when i was a little late on my bill they were always very helpful.But recently i think Sprint has sent there customer service department over sea's and i can hardly understand the rep's over the phone.To make matters worse they are very rude and even had one hang up on me when i was... Read more

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  • From mobile
  • Sep 23
  • #924208

I need an extents on paying my cell ph bull since my mom was murdered and I having hard time catching since I had bury here with no life insurance... Needing extra time I paid half of bill but they still will it give me extra time

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RANT!!!! Back on Aug 31st a Sprint rep made offers that Sprint now does not seem to want to honor. Several requests made to pull the tape so they could hear what I was told I could get. Tape pulled...oops, wrong tape. Was told they would pull the right tape. Was told 3-5 days, i call back, still no tape pulled. Talk to folks in a call center in OKC 9 days ago. Was told that the girl on the original call on Aug 31st probably made those promises... Read more

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I've been with Sprint phones flip phones or a fad. I didn't have any trouble with them years back so I went back to a Sprint store and got an HTC phone. What a total piece of sh**! I upgraded to a different plan and phone for 2 years to pay off my LG. When I had my HTC I called and went to so many stores it wasn't funny. It seems one of their stores know what they're doing or have qualified people who know about phones only salesman. I found a... Read more

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