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1.6 Based on 321 reviews
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    • Family plan in my budget 6
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    • Customer service 37
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Did a lease iphone 6 after paying 800 they make you pay 200 to buy. Ive been on the phone total of 3 1/2 hours and they will not unlock it so i can change carriers. Different excuse everytime. Been with them for 10 yrs never again. Bills keep getting higher and higher. If i pay 1000 for a phone it shluld should be mine shame on you sprint

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What horrible service! Sprint's automatic forced update bricked my phone. 4 weeks and 5 promises later, they "found" a tiny crack in a corner, and charged me $250 for a replacement. No phone in the meantime. No record of any of those promises. Buy out on 1 phone is late in coming--no service to that phone, but DESPITE arrangements, continual shut off of 2nd line, upwards of 20 hours spent with cs. Total bs!!! Read more

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Sprint is the absolute worst retailer I have ever had the miss fortune of dealing with. I have been a sprint customer for over 10years and in the past year it has been horrible. I upgraded my phones when the Galaxy 5 was released after a few months of owing the phones one phone was fried over a sprint upgrade, when I took it in to be fixed they stated they could not fix it and would have to replace it. (I have ins. on all my phones) however this... Read more

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If you are a long time customer and want to get the BOGO for Black Friday you have to add anew line. I already have 4 line, I cannot understand why Sprint no longer takes care of long time customers. I will cancel all of my accounts and go elsewhere. It makes no sense that the rep wanted me to add a new line and cancel an old one to get a free phone. It would take more work for Sprint to this than to just add the free phone to another one of my... Read more

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My family had our plan through Ntelos. They merged with Sprint and we were told that we would receive "free" phones since they could not transfer our old ones. We received the first and second months bills and paid them on time, by the 7th. We receive a notice three days ago stating we owe an additional past due balance of $117. When called the rep explained it was due on the 2nd. They could not answer us when asked how a bill on the second was... Read more

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I was with Sprint as it was a good deal and monthly payment. I had nothing but dropped calls and the internet was bad as well. I bought the new Iphone 6S plus and the representative told me I get a free Ipad air with my phone.. He didn't tell me I was paying monthly for it and that in the end I was paying over 1200.00 for the phone and Ipad. I realized I was getting scammed and decided to return the devices and go with Verizon which I am very... Read more

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My initial phone call to upgrade to the iphone 7 was a horrible experience. The representative was difficult to understand, the line was filled with static (I was told it was due to so many incoming calls) the background was filled with voices & regular distracting celebrations & the rep was primarily interested in selling me new features. New tablet, new ipad ..... From this terrible experience I braved customer service one again as I wanted... Read more

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I have to say, my experience with Sprint has been horrible today. I was on hold for over an hour when I asked for a supervisor just to find out my call was sent back to the que. In the meantime I got out my house line to call their customer service number and got a hold of someone. When I once again asked for a supervisor I was transferred yet again. At this point I was holding two phones!!! I got someone and when I asked for his title I was... Read more

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I ordered a I phone 7+ and it was delivered on September 21 however it was only an iPhone 7 not a plush. I returned it immediately to the store that same day and still do not have a credit to my account. Two earlier calls resulted with assurances that my account would be credited but now I'm receiving threats of cancellation and discontinuing service. Today's phone call with Sprint result it only in them saying they never received the phone... Read more

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I set up a payment arrangement earlier Nov 2016 to pay $142.95 on Nov 15th. I told the rep that I needed until Nov 18th, and she advised the system would not extend that far, but not to worry just call back before the 15th and ask for an extension. Sounds feasible right? WRONG! When I called I was told the extension could not happen, because my new bill hits on the 17th. I was placed on hold for over an hour, just to be told there was nothing... Read more

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