Anonymous
map-marker Jacksonville, Florida

Poor Cell Service

I have been trouble shooting an ongoing network problem with Sprint. I ported my number in September of 2011 from Tmobile to Sprint. Everything seemed to be working properly until Sprint attempted to troubleshoot a problem I was having connecting with one friends phone -texts, calls, voicemails were not connecting. After they updated my profile things really started to go wrong. I started having phone calls go to voice mail - my phone did not ring. Then I discovered that in some instances I was not getting voice mails people had left. Then, I began to get unable to send text message errors. I have tried to work with Sprint over the past couple of months but they have been unable to rectify the problem. I have spoke with Sprint IT Corporate and visited a tech repair store. Today, 2/28/12, I spoke with a Sprint Account manager and attempted to have my $350.00 early termination fee (ETF) waived so that I can find a wireless dependable wireless carrier. After explaining my problem and history, he stated that he or anyone in the Sprint Corporation can waive a ETF. So, the chairman of Sprint cannot waive a ETF???!!! As I explained to the Sprint rep to today, I have been without full time employment for over two years. I depend on my cell number as my primary line. It is the only way for potential employers to contact me. I cannot afford to have this rate of cell network error! I face the real threat of losing potential interviews. Additionally, I cannot afford a $350.00 ETF being without full time employment for so long. I do not understand how Sprint can expect me to pay for a service or pay for an ETF for a service I am not getting. I beginning to suspect that this is only way wireless carriers make money – suck you in by big discounts for substandard service then collect ETF fees when you are almost forced to change carriers.
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Loss:
$450
1 comment
Guest

Question, where in the contract that you signed when you purchased your phone did it tell you they would waive your etf in the event of misfortune? Updating the profile refreshes username and password that your phone uses to access data only.

There's no way possible that caused your issue as it has nothing to do with voicemail, calls, or text messages.

I understand that when things don't work the way they're suppose to it's frustrating. But if Sprint or any other business bent the rules to better fit every customer with a sob story they'd go out of business.

james p Vxt
map-marker Culpeper, Virginia

Sprint/ billing dispue

On Nov.3, 2011 my mother paid a bill to SPRINT that was in my name. I had been laid off from my job in mid April and my bills were mounting, at which point she suggested helping me. She paid approx. 549.00 under the pretense the acct. was being closed. On 12-31-2011, I received an email from Sprint that an outstanding balance of approx. 60.00 had been due on the 12-30-2011, and subsequently was being sent to collections for non-payment. Again, i wish to reiterate that both myself and my mom were under the impression the acct. had been closed. And in retrospect, while I'm uncertain I ever received a notice from them indicating the acct. had been closed; I can say w/ absolute certainty I never received anything indicating otherwise. I telephoned Sprint on 12-31-2011, and after being transferred 3 different times to 3 different departments, I finally spoke w/ someone from their "ESCALATION DEPT." The end result: an ambiguous concession from the representative indicating that there was some misunderstanding- that when the amount of 549. was paid, service to the phone had actually been "reconnected" as opposed to "disabled." And that he'd be willing to make adjustments to the bill, so that I only owed 14. and some change…"Would you like to pay that amount today in order to close out this acct…" He asked. I "˜m unsure that it is even possible to be dumbfounded and awestruck at the same time, and yet this is exactly how i feel. And I'm not surprised. Upon opening the acct. I spent approx. the first 4 mos. battling them over fees for "data" that i was not using. Even after putting blocks on my own phone in order to not send or receive text messages, as well as any internet use, I still found myself haggling over fees. If I hadn't known any better, I would've considered the possibility they were trying to "wear" me down in order to upgrade my plan- as it was minimal at best. All in all, I did send an email Informing them that i was "disgusted" w/ the overall experience. Just thought you should know!
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Loss:
$14
1 comment
Guest

Sprint sucks. Thats why I left them 4 months ago. I've never been happier about cell phone service then I was the day I left them and signed up with someone new.

Anonymous
map-marker Vista, California

Sprint kiosk scammers in san diego county run

This is coming from a former employee so what I'm saying is 100% TRUE that I personally have seen first hand and I just want to warn the public about these retail monsters. These people are the biggest LIARS and have no respect for the public. I'd like to first start off with what *** me off the most the owners and managers tell us to target military members because they are easily scammed and have the money to spend. Seriously how disgusting can people be to say that about the men and women who defend your right to even own a business. Sick. I am not raciest by any means but as an employee if you are not Arabic you will not get promoted or you can sleep with the owners and maybe get a promotion. They will mock you and treat you like a joke no matter how much college you have. They will not pay you overtime and try to steal from their associates. They lie to customers to try and get a sale. I have tried to help one man who was sold 11 lines for one person. No lie 11 lines. They will forge and manipulate contracts to make a sale. They hire dangerous felons to work near children and condone sexual harassment. Never have I see people ripoff customers as I do these people and they promote this to their associates. If you see a sprint Kiosk in the Carlsbad mall, Horton Plaza, or North County fair please please please run so you don't get scammed.
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Anonymous
map-marker Washington, District Of Columbia

Illegal Spoofing May Have Been Conducted On My Phone

I was informed that my voicemail info is going on my ex-wife's phone and I DO NOT KNOW how this has happened. I am a new purcheser of this phone. I have a Sprint Gallexy phone that slide into a keyboard. My ex-wife, who told of this, said that she went to her phone carrier, whic is verizon, and that they tols her that it was done on my phone. That is, having voicemail that are suppose to go to her are instead, hearing my voicemail, which I can not understand how this has happened to me.
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Lynda N Fca
map-marker Charleston, West Virginia

Sprint billing problems and coverage

Along with empty promises of 4G coverage almost a year ago to sell service (and a $10 4G surcharge), and numerous dropped calls and zero reception in my house (and front yard!), I am now dealing with a ridiculous billing issue. I had to use Asurion Insurance for a damaged phone (separate pissed consumer complaint). After the old phone getting lost in transit and numerous statements to them informing that I did indeed send it back, I was billed by Sprint a non-return fee. The kicker to all this is this: My November statement (which closed on the 21st and is billed on the 25th) stated a balance due of $150.42 (my normal balance) which I paid. My December statement shows: Previous balance - $150.42 Nov 26 equipment non-return fee - $148.40 Dec 19 payment - 1$150.42 New charges - $157.67 (this amount includes a $7.25 LATE PAYMENT FEE) How do I have a late payment fee and an "unfortunately, your account is past due." notice on an amount that WASNT EVEN BILLED AND DUE yet?? Sprint tells me, while we understand what you are saying, the late fee stands until Asurion received the phone. WTH??? One has nothing to do with the other. Late fees are charged because amounts due are not paid on time. My amount due was. After telling Sprint that this will probably be my push back to AT&T and asking to speak to a supervisor, I was put on hold and then then disconnected (calling from a landline). So far, no call back to me from them. Sprint's customer service is not what it used to be and if I'm dealing with bad customer service I might as well give my money to a company where the phones at least work.
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1 comment
Guest

Don't give up the fight. My g/f had the same problem with Asurion.

They said they never received the phone she sent them back following their instructions. They tried to tack a fee onto her bill for an unreturned phone. They called it a "non return fee".

She told Sprint she refused to pay it and after many calls to Sprint customer service she finally got the fee removed. Then when her contract was over she left Sprint.

Kevin B Mzi
map-marker Atlanta, Georgia

SPRINT Unlimited Data, Very Limited Customer Service

I purchased a bluetooth headset from a Sprint store. Asked the sales associate what the return policy was because my wife is funny about headsets. I was told to have her try it, if she didn't like it I could return it in 30 days. I tried to return the headset yesterday, 16 days after the purchase. I was told no way, the system would not allow it to happen. On line Customer Service said no as well. I'm shocked that Sprint is not standing behind their spoken policy. Good luck Sprint customers, you're gonna need it!
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Jose V Pgf
map-marker Great Neck, New York

Sprint cut off my service to force my out of 15-yr old plan

PLEASE DO NOT USE SPRINT. i had been a customer of Sprint for 15 years. Two weeks ago I get a call from a Sprint rep asking me to choose another plan now or else my service will get cut off. I explained to him that I needed a few days to look at my options and choose another plan or provider. As soon as I was off the phone they cut off all three lines on my account. I was without service almost the whole day. I was forced to call them and get a more expensive plan. Even worse they forced me to get a two yr plan with $200/line in early cancellation fee. Otherwise, the would not release the phone numbers that I had been using for 15years. That was so unfair.
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4 comments
Guest

service and repair never renews a contract on sprints end. its not an option so who ever told u that was mistaken. glad your happy tho :)

Guest

i feel bad for all retail reps from sprint to verizon that have to deal withpeople always complaining. Its not just sprint.

i worked at verizon and its all we do is get yelled at. We do not manufacture the phones nor the batteried so best solution call them...youd be suprised how helpful they are. we understand the world is not perfect but please nice to the reps at the stores. we understand your upset but please be no one deserves to be treated so horribly over a material possession that runs off of satellites.

To be honest i cant even believe they have a blog where people go off? my my my....how about Thank ypu sprint and verizon for all the phonecalls and text i did recieve....over it.

Nate N Imc

Sprint is evil. I had an account with them & i told them about my limited cell reception.

They gave me a free phone. What they didn't tell me is that they were going to charge me for another phone number.

So i ended up paying twice as much.. i ended up cancelling the service though because i had lost one of the phones shortly after.

Guest

Sprint is the worst and thats why I left them almost 5 months ago and went to Verizon. Best service I've ever had and best choice I ever made.

I had Sprint/Nextel and they refused to repair or replace my blackberry until I signed up for a new 2 year plan. My plan was month to month since my 2 year plan ended a few months earlier. They told me if I wanted to have it repaired or replaced I had to renew my contract. So I paid my last bill off in full and went to Verizon.

They then sent me to collections 3 months after I left them saying they never received my last payment. After 7-8 calls including a three way call with my bank on the phone and over five hours on the phone. My bank had to fax over the paperwork three times showing I paid in full because they kept saying they never received the fax. Then they said they wouldn't accept the fax showing payment I finally got a supervisor who was able to locate my payment and see that I had paid them off.

They then cleared me from collections. But it was a nightmare getting it removed.

They also gave my girlfriend problems about getting her phone repaired. Her phone battery would die within 25-30 mins of use and the phone was only 18 months old.

Sprint recommended it was a battery issue and that she buy a new battery. Since the Sprint store near us said they no longer carry batteries for that phone she had to go to the battery store down the street and buy one. She paid for $40 for the battery and was still having the same issue. The battery was non refundable, so she was out of $40.

They finally agreed after several trips to the store and several calls to customer service to replace her phone. They sent her a new phone which she never received because Fedex lost it. She called to say she never received it, so they sent her out a 2nd new phone. She then sent her old phone back.

Sprint then said she never returned the first new phone they sent her and were adding a $148 non return fee to her bill.

After 10-12 phone calls of her explaining the first new phone was lost that's why they sent a second phone she finally got a supervisor who understood the situation and was able to remove the fee. Sprint is a complete nightmare with no customer service but Verizon is great.

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caroldunne D
map-marker Tampa, Florida

Change of services

We have had 2 cell phones via Sprint contracts for over 15 yrs with phone access only. We went to obtain new phones via our current contract and were told all phones now have data and internet capability and as such we MUST also obtain service to include internet and data. We were paying approx. $69 per month for out current service. The new rate, for services we don't want, will be $129/mo. We are seniors on retirement income and do not wish to pay an additional $60/mo for services we do not want. Unfair and unscrupulous practice.
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3 comments
cathie n Exq

Beth when you have an actual terminal disease, I wish for you the exact same you understand as appropriate for my family. Also, at NO point did I say DISABILITY.

You have a disability, too bad, maybe you cant afford a cell phone, so you shouldn't have one. Not the same, you will have to learn to live your life as a disabled person which albeit unfortunate, doesn't give you the right to not pay your bills, that's inexcusable, and not the topic at all. You have to learn to live with in your means, but you do get to live. So grow up and put on your big girl panties and face it, you are not terminal, it is nowhere near fatal to be uncomfortable, however, neither is death, an obstacle you are not presently facing, so pay your bill and compare in when its relative.

I hope MANY years here for you, unpaid bills and all! Also theres a note to keep messages RELAVANT, and your situation is not

Guest

Hello after reading your post i see there may have been some miscommunication. Sprint still has basic user friendly phones that do not require data.

There considered talk n text. These phones will work with your current plan to.

If you wanted a blackberry or iphone those tupes of phones would require a plan change. hope this helps

cathie n Exq
reply icon Replying to comment of Guest-424933

He is dead so thank you but I don't think he needs anything you are selling, but what a great forum yo have chosen to do it in! No miscommunication in anyway.

Sprint cashed checks from charities and wouldn't let a terminal man out of the contract. As he is dead please check with Beth to see if shes in need of a new fone or plan, however Im not sure she pays hers bills, but don't let that stop you, shes gonna be around for many sueable years, should work out great for both of you!

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Anonymous
map-marker Buffalo, New York

Sprint renigs on contract

I signed a 2 year cont ractin Dec 2011 wi th sprint which incluced a employer discount for the first 2 phones on the account (I have 4 iphones on my plan) Now in feb they are sending all customers on this discount plan a post card telling us the discount will now only apply to the first phone. I called their CS and was told this had nothing to do with sprint. they transfered me to sprint accounting and I was told that it was sprint that decided to breach the conteact and I had 30 days to cancel the plan...thus leaving me with 4 useless iphone 4s's. this ability of a large company to deceive consumers really sucks.
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3 comments
Guest

same thing with my plan. CS said nothing could be done, they shuffle the charges and consumer gets burned. $5 more in Sprint's pocket, and 13% tax to the gov't.

Guest

If you exercise your option to cancel within 30 days are you avoiding early termination charges?

My concern is getting a second notice that will drop all corporate discounts, or doubling smart phone fees, or any other *** charge they can dream up

Guest

Sprint changed how they assess the plan cost. Last month plan cost of $129 was for primary phone, and one additional phone at no cost.

Corporate discount of $23 was allowed only on primary phone, which was at $129. Now, Sprint is charging the $129, same amount as $110 on the primary phone, and the previously no charge covered phone, is now $19. Sprint will only allow discount on the primary phone, which it's now $110.

It costs a minimum of $5 a month more, with no additional benefits. Just another way to rip consumers off.

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RobertB
map-marker Dallas, Texas

Sprint not Unlimited Data

Sprint notified customers in Oct that they were no longer doing unlimited 4G data via a second page of the bill. (I have auto pay so I did'nt see it) next month I use my Overdrive Pro as normal I then get a notice that I owe sprint $457 for using 8GB because 3g and 4g are now under the same cap of 3GB. I contact customer service after 4 calls they agree to give me a $300 credit so now I have to pay $157. But now I have a problem I have a Overdrive Pro with a 3GB cap which is worthless. So I ask to have the early termination fee waived if I return the equipment. The response? No! So I contact Dan@***.com because I heard this helps. No that person I got basically said they don't owe me anything because I should have read the second page of the bill. So once again Sprint's *** billing system is causing this customer leave Sprint this time it is for Good!
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3 comments
Guest

I know I wasn't the only victim. This is a bait-and-switch scam.

False advertising. Can we file a lawsuit against Sprint?

Guest

You have auto-pay, but they still offer to send you electronic copies of your bill and they let you look at your bills 24/7 online.

You failed here.

Guest

Sprint sucks. I left them 3 months ago when my contract ended because I was tired of their *** poor service.

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Aurora Drt
map-marker Boston, Massachusetts

Sprint Cell Phone Customer service horrible!

Was a customer for 10 years, got new iphone, they shut off service for about a week because I was a existing customer and they couldn't figure out how to transfere my existing phone number to my new phone. They messed up the bill countless times, over charged me, didnt provide promissed discounts. I had applied for a corp discount they say takes 2 months to take effect (what a joke) I just got a new notice that says that I am approved again for the discount but that it will take another 2 months to process. Meanwhile they slam me with huge bills. I have spent countless hours on the phone trying to fix this mess. None of the custumer service reps give a ***, They give you the standard customer service dog and pony show, but 10 times worse, (I know because I have worked in the industry). I have been yelled at, taken attittude towards, and hung up on, all cardinal sins in the industry, but they don't care. Gee thanks Sprint I guess thats how you treat your loyal customers. None of my other friends with other carriers that have bought new iphones have had to deal with this type of abuse.
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Loss:
$400
1 comment
Guest

I work as a customer care rep at a sprint vendor site. I know what I'm doing and could have had your phone working in ten minutes.

If the rep doesn't have a phone activated on the spot, ask for a supervisor.

That's a basic thing you should have learned the first week of training. PS: I don't use sprint myself

Anonymous
map-marker Washington, District Of Columbia

Sprint pcs has been unable to remedy their mistake

I called Sprint on Dec. 1st to pay my bill. I had a new account I was paying with and needed to change it in their system. The gentleman I spoke to with Sprint took my information and said I was all set. A few days later I receive a notice from my bank (Bank of America, the old payment account) notifying my account was overdrawn because Sprint had processed a payment. I promptly called Sprint and proceed to try and clarify the situation about the payment coming out of the incorrect account. (At this time I made sure they had the correct new account information, they assured me they did and that my payment would come out of the correct new account.) I was told by Sprint that BofA had to "back out" the payment. I thought that was strange but followed their instructions. I immediately called BofA and explained the situation, they said I could file a claim and they would send me the paperwork; they did. I returned the filled out claim paperwork to BofA and then a few weeks later received a letter from BofA saying they had credited my account on 12/20/11. Well, that date came in went and no credit was received. In the meantime a week before receiving the claim notice, my phone service got discontinued. I was directed to Sprint customer service and again explained the original situation; they apologized profusely and said they would take care of the situation of the incorrect payment and charge the new bank account with my owed payment. My service was promptly restored. There is more I could go into but the bottom line is my account is still showing the incorrect payment charged by Sprint in the beginning of Dec. 2011 and I have been on the phone with Sprint several times to remedy the situation and nothing has been resolve.
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Anonymous
map-marker Pasadena, California

Account hacked into twice

Business account with sprint over 10 years,2010 first hacking,$14,000 in charges,spent two weeks with fraud dept getting all new securities & red flags on my account,no one allowed to order any items from sprint with out a call to my for authorization,within a month over a dozen chargers & batteries sent to my home address. Sprint did absolutely nothing to compensation for the lost time at my business. Comment from one sprint representative,if you have your car stolen,do you blame the car company,appalling response. Cancelled all of my phones & tried to get a small discount on early termination, they refused. Terrible public service!
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1 comment
Guest

I had the same issue my sprint account was hacked. Very very rude service provided by sprint executives .

I am getting my account suobpina. Sprint not helpful in my opinion .

Kadian s
map-marker Ridgewood, New York

Sprint pcs is a joke

after seven years of bad service, high monthly bills, and high blood pressure, my contract finally came to an end. I decided to move on t a new company. My balance was paid n full when my contract ended. Come to find out after reviewing my credit report that i owed sprint $180. when i called to rectify the matter and asked how i was charged fr a service i never had, sprint gave me the run around telling me numerous times to contact the collection agency. eventually got a supervisor and to my shock, she told me it was my responsibility to call sprint even after my two year contract was up, and let them know i didnt want to stay with them. thought that was obvious if since i didn't automatically renew the contract. t this day ther s no resolution t the problem and the amount still reflects negatively on my credit record. Thanks sprint for one of the worst cell phone experiences in my life.
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rocygapb
map-marker Phoenix, Arizona

I am leaving Sprint because...

After well over 10 years with Sprint, not bound by a contract, I am leaving them. Fortunately, I am not alone as their subscriber base has shrunk substantially in the last few years. If you are planning to start service with them you should know the following: In January 2009 I made a claim for a replacement phone, because the hinge on my phone broke. Asurion sent me a new one. It was red/pink. No big deal I thought, I just switch the phones with my wife. We got her phone from the Craigslist for $45 dollars. I came to the Sprint store and made the swap of numbers and account information. Forward to 2011. The hinge on my wife's phone (the phone we've got from Asurion) breaks. We contact Sprint for replacement and find out that they have, or claim not to have the record of the swap or the previous insurance claim. We go to the Sprint store; however, not all Sprint stores are created equal. In the Metro (Phoenix) shopping center they cannot help because they have no access to our accounts. So, my wife and I, with a 3 y.o. in tow, go to the store a block away from the mall. After a bit of wait we get to speak to a cheerful, clerk who assures us that she can solve this issue. She informs us, and gets our consent on the increase in the insurance rates from $7 to $8 a month and that as a promotion this will cover any claims on the existing equipment retroactively for 30 days; she continually 'pimps' herself that we should give her great ratings on the survey that will follow. My wife submits the claim while we are still at the store. Two days later I am contacted by Asurion denying my claim for a replacement flip phone with a $50(!) deductible. Thereafter, I speak with Asurion rep who tells me that the situation can only be rectified by Sprint; then, Sprint rep who tells me I should be resolving this issue with Asurion, and claims not to have the record of the previous transactions. I go home and go through my records and find the documentation. I call Sprint back, first speaking with Paul, who seems to be the only person who has a professional bone left in him, apparently a great rarity at Sprint. He cannot transfer me to Aaron, the person who I spoke to initially. It is understandable, because these guys probably work in nondescript call centers that take calls for everything from acne medicine to sausage making machine you've seen on TV. Fine, I say, I have found the documents. Paul writes up our interaction and passes me to his supervisor Adam. Adam tells me that insurance is attached to the phone number and not the phone. I tell him about the switch. Adam tells me that he cannot see any relevant notes from January 2009. I tell him that I am done... I will be leaving Sprint for another service provider. Even though I know the next company will not be much better (I hope to be surprised), I will be buying phones from Craigslist and not entering into a 2-year agreement. My only wish that many more unhappy people could leave with me at the same time, so that we are heard. So, that Sprint's figurehead on TV can speak earnestly about Sprint's losses, not its so called top notch service. Good luck to all free agents out there.
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