I set up a payment arrangement earlier Nov 2016 to pay $142.95 on Nov 15th. I told the rep that I needed until Nov 18th, and she advised the system would not extend that far, but not to worry just call back before the 15th and ask for an extension.
Sounds feasible right? WRONG!
When I called I was told the extension could not happen, because my new bill hits on the 17th. I was placed on hold for over an hour, just to be told there was nothing they could do, and if I didnt have anymore questions the call was over. The response was cold, and rude and after being customer of Sprints for over 14 years I DO NOT FEEL LIKE A VALUED CUSTOMER!
I was asking for a 3 days extension.
Just 3 days, to avoid disconnection. I explained that I used the phone as house and work and to communicate with my children. None of that mattered. It was simply, this is the answer anymore questions?
If not, the call is over. Very unacceptable, and I am now looking to leave Sprint.
Product or Service Mentioned: Sprint Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of compassion and empathy.