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1.0

I bought my first cell phone while in the military in 1997. I was a loyal customer for 21 years.

Never tried to cheat them out of anything, (over)paid my bills on time. Last December I bought my daughter a iPhone and line. She had issues with the phone turning off randomly (phone was a certified pre own). Finally about a month ago it shut off and didnโ€™t work.

I called sprint, went to a store and even went to an Apple store with a sprint store rep. The Apple store rep showed me that my daughters phone had a slight bend on one side and thatโ€™s why it didnโ€™t work. My daughter kept her phone in. A life proof case and never dropped it.

Sprint refused to replace it, even after I threatened to leave. Is they have lost$450 a month from me, while Iโ€™m saving $150 by switching to Verizon.

Now I have better service and a cheaper bill. PLUS I own my phone now instead of โ€œleasingโ€ it.

Reason of review: Return, Exchange or Cancellation Policy.

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