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To preface this, I accept my and my husband's responsibility in this situation. We should have reviewed which bills come from which accounts before he shipped out--he's in the Army--we only reviewed what bills are to be paid when. I was under the impression Sprint...
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3.4
I didn't like
  • Poor customer service
  • Treated poorly
  • No compromise
#1086525
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Absolutely awful, awful company to do business with. They don't care about you. You're a number, not a human. They'll bait you with one price but charge another. Forget asking about it, in-store or over the phone. You'll get different answers from different people, but...
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Anonymous
Anonymous

Exactly!

2.2
I liked
  • Unlimited data plans
I didn't like
  • Being treated like i dont matter
  • Poor customer service
#1086492
Reply to reviews
Replacing a non working Sim card should be as simple as going to your local Sprint store for a replacement, but when BOTH... local stores and one of which is a corporate store do not have replacement Sim cards for your phone, your told to contact Customer service.......
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2.0
#1085614
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Sprint - Software Upgrade Review

Sprint
#1065987
3.6
Details
Forced a software update and Sprint wants to charge me for a ad free voicemail. I did not have ads before and now my phone runs slower and my battery drains faster. I'm sure you pissed off plenty of people. What kind of service is this????
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Sprint - Horrible service

Sprint
#1062597
1.0
Details
Ordered to new phones and received to new phone with 2 additional phone lines. Unable to get consumer service to take care of the problem.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Sprint - Trying to upgrade my phone

Sprint
#1053143
2.1
Details
No one is in the u.s., whag is going on? I have been told three different prices about the same thing. I have been a customer for almost 20yrs.and I have never seen anything like this going on with this company before .
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Sprint - Overcharge

Sprint
#1050220
1.0
Details
The deal was 90$ for 5 line and They charging me every month 175$ almost double I am not so happy and I am not happy to hear about sprint and I keep calling castumer service they hang out the phone even they are not listening me .
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I was cheated by Sprint. I was told by the online sales team that I have BOGO offer so I ordered 2 connection and 2 came free so total 4. No Sprint has refused to give BOGO offer saying that we are not giving you this offer because of no reason. Now I am paying monthly...
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1.0
I didn't like
  • Cheating
#1085350
Reply to reviews
I have been with Sprint since their inception in Miami, FL. We had to buy our phone thru Radio Shack and have been mainly happy for the past 25+ years. I have had issues but they always were resolved. Today they are totally business and the customer no longer means...
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3.9
I liked
  • Customer loyalty plans -
I didn't like
  • Changed the rules of the plan -
#1080217
Reply to reviews
Wife and I had signed up for 2 Samsung S7 Edge phones July 2016. We came from Verizon and where Sprint was cutting it's Internet cost by half, we decided to go for the savings. Well, my phone had a screen issue where it was flashing and only showing half of the screen....
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#1078860
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I am so frustrated with this service, it has been nothing but problems since we signed the contract. I was a loyal customer of AT&T for 10 years and when Sprint was offering something cheaper we thought we could switch. Little did we know it would be the worst mistake...
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Anonymous
Oscar

Is exactly what happens to me right now, they sell the plans with lies and two months later they come with high bills , please stay away from sprint , is the most deshonest co...

Fucksprint
Anonymous

Same here! Literally just got off the phone in tears because they will not let me leave. My phone is paid off all I want is out I don't have the money to pay to get out of it ...

1.0
#1078814
Reply to reviews
my problem with sprint started several months ago and I have had nothing but more aggravation since. I purchased a new s8 through Samsung and paid for my phone in full. I have never been with Sprint before and wanted to make sure I was not tied to any provider incase...
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Fucksprint
Anonymous

All they do is lie and manipulate their customers, to meet their bottom line. The only thing that we can do is warn everyone we know not to ever sign a contract with Sprint an...

#1078703
Reply to reviews
Sprint PCS takes advantage of its customers with false promises in the beginning then once you have financial obligations to them with phone purchases, they treat you very rude and unprofessional. They promise many incentives to get you to sign up and then they do not...
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1.0
I didn't like
  • Additional pricing after purchase of phone
  • Added fees and costs on monthly bill
  • Hidden pricing
#1076931
Reply to reviews
I have had dropped calls with Sprint due to two Towers being down, network issues, and phone issues. After 3 months of speaking with Sprint Customer Service, Tech Support, and Escalation I am at my limit. I now have a loner phone and my promised credit (for my next...
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I liked
  • People at sprint stores
#1076722
Reply to reviews