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I don't even know where to begin. Sprint has been the worst experience of any business I have ever delt with. Hours on hold. Over charge for returned equipment. Will hang up or transfer when you attempt to resolve. Lies and false promises. Customer service is out of United States and cannot understand their English. They will hang up on you anyway when you ask them to break down your bill and explain it. Still charging me for a iPad I returned...
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1.0
#982055
Going through mechanical nightmare. System update ruined my galaxy note 4. Now I'm without a phone needless visits to the sprint store which is out of my way. Went through the Asurion claim process to find out I would have to pay a 200.00 deductable to get my phone replaced. But due to the fact that its a mechanical malfunction I have to take it to let a tech look at it for 25.00 if they can fix it which I was told the problem will continue with...
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2.0
#981531
After saving a bunch of money by switching to Cricket wireless, we cancelled our phone service with Sprint and were required to send back our Airwave device (it helped with service out in the country). We were instructed where to send it, to a warehouse in Illinois, and we assumed (silly us) that we would forever be rid of Sprint's terrible customer service. I'm starting to think the only time that we will actually be rid of Sprint is when we...
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1.0
#981012

Short Review for October 09, 2016, Other

#933681
The worst phone company in the history of mankind!! I am done with these *** ,I threw my S7 away and got a new carrier...Campbells..two soup cans and a string and its way better than sprint"can u hear the sound of me leaving!
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Sprint Mobile Phone Service Review

#933396
The cover of sprint is really really really bad, the speed sucks. You have unlimited but it doesn't mean anything. You can do anything, I get really frustrated.
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Sprint Buy One Get One Free Deal Review

#929773
1.1
Sprint made multiple promises before I switched services and kept none of them. I would like to have my discussion with sprint reviewed and my corporate discount applied to my account
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Sprint Customer Care Review

#926140
1.0
The merritt island florida store is staffed by the absolute most obnoxious, rude people i have ever encountered. Sprint should send a secret shopper into that location. From the manager on down they are all horrible. I recently moved to merritt island and Ive been in the store 3 times and thats it. I will be swithcing to at&t tomorrow.
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All positive reviews for this store is more than likely a review they wrote themselves. This is a non corporate store and owned by a franchisee. DO NOT GO HEAR FOR ANY REPAIR.... they suck and are swindlers. Always trying to make you switch your plan to a so called better one so they can make money off your account. They repaired a phone for a pop-out screen and 2 days later it popped out again. Then because it popped out and the screen broke...
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1.0
#977860
I am so glad that I don't work there anymore. I would rather starve or go without electricity, etc than work for Sprint again. Worst employer who all but forces the employees to lie to the customers. The stores are the worse. If somebody called to cancel their service it was our job to "SAVE" the customer. I watched my co-workers get terminated because they could not keep a customer although the customer was mad at SPRINT not the Representative....
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1.0
#977717

As the election proved, we have the power people.... Let's start making some changes and stop doing business with companies like Sprint. The more we act, the more we benefit. It is time to get what we need and not all of this false advertisement followed by locked in nightmares. Our actions are already starting to affect how cable companies are modifying their behaviors. Chose Metro, T-Mobile or AT&T. Don't by into the more coverage hype....
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#977365
Tomorrow is the day Dec.17th that I decide to choose Sprint over AT&T. It's not looking to good for Sprint they claimed they could save me 50% but before the 30 days were up I received a bill at $15 dollars less that is not the $115.00 bill I was promised. Then they said everything was correct o the bill I said I HAVEN'T EVEN HAD THE SERVICE 30 DAYS AT THIS POINT THIS PHONE WAS CONNECTED ON NOV.17TH and if I didn't want to pay the bill and...
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#974534
1) Customer Service? What customer service? They are there somewhere first you have to find the @#$$%#!! worm hole, then you finally get to speak to somebody . 2) That somebody does not know a freaking thing. A couple cans short of a six pack!! English? Oh they speak some, but understanding English is and entirely different matter! 3) Hey but I give them brownie points they knew they were located in the Philippines. 4) A loyal customer for 16...
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I was charged roaming minutes to canada when they have a free global world to cada. I had been charged 80+ every month until i realized what they were doing after getting an expensive bill for $300 roaming minutes to canada. I called complaining about the charges and verified that they advertised free calling to canada. I spoke to a good customer service rep and she was able to fix the charges for me. Then i get another bill next month for $387...
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1.1
I didn't like
  • Being lied to by customer service after years of being client
  • Deceitful sales tactics
  • Being lied to about my plan and the pricing of the plan
#973358
Here's the run down. Traded in galaxy note 7 in manditory recall. Exchanged it for Iphone7. Samsung will not Honor recall because I did not replace it with another Samsung phone. Samsung does not pay sprint. Sprint adds 850 to my account since Samsung won't pay them. Billing department manager says get money from Samsung if I can't pay Sprint. Sprint cuts my phone off because I refuse to pay. Sprint holds my phone service hostage till dispute is...
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#972844