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Last February I purchased a new iPhone 6plus. I used to have Virgin Mobile then I switched to Sprint. I used to be able to text and talk at the same time. Now I cannot do it. Sprint told me about a year ago they know about it and the reps have reported it to the IT...
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2.9
#1017501
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This is what I emailed sprint just now: "I do NOT have an account with sprint. I never opened an account, I never received the phone, UPS never delivered the phone and I must assume they returned it to sprint. I have spoken to a dozen sprint reps and everyone has...
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Anonymous
Howard

Waste no more time with these carriers. I filed a complaint online with the FTC and Sprint responded immediately and cancelled this but of course it still looks like I had an ...

LadyDocVT
LadyDocVT

I understand your frustration 100%! I AM a former Sprint customer. Getting to Customer Service is never an easy thing. After leaving Sprint, I received several bogus bills. It...

1.0
I didn't like
  • Sprint threatening to ruin my credit score
#1017353
Reply to reviews
I have a growing buisness that relies on my employees to have phomes. I have had nothing but issues from 2 of my gal s7 went to sprimt store and explainend to them the prob. I have full ins on all 7 of them. The tep told me there was nothing he could do for me i am up...
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1.0
#1017214
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Sprint Mobile Phone Service Review

Sprint
#996393
1.0
I went to pay a phone bill at sprint store and and noticed that there were 2 counts of fraud on it and spint hasn't done anything about it but tell me that I still owe them money and it was proven to them that someone else signed the contract
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Sprint Customer Care Review

Sprint
#981380
1.0
Horrible customer service both at the store and by phone. Do not, I repeat do not purchase or lease anything from Sprint! I've been here at the store, waiting for over an hour, for something that should have been resolved three weeks ago!
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Sprint Cell Phone Upgrade Review

Sprint
#977675
1.0
Do not upgrade or buy a new contract with sprint even if your a loyal customer of more than 5 years and your device does not work in your area you'll still be forced to pay for your device if not they will charge you $250 and still make you pay your phone which is a ripoff and nobody will be able to help you and they will give you the run around. Which has been more than a year for us.
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Short Review for December 14, 2016, Pc_pricing

Sprint
#972985
Start in OCT I need a lower rate. Next Bill $20. More. Went back was told my next Bill would be $35.15! mY next bill was $89.23 Pessed .Was told by Management he would E MAIL the ones with the Brains . Steal waiting for ReSULTS
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Speaker phone failed the first day. I called and reported it. CS Rep indicated it "could" be a network problem. Attempted to return. Booked an appointment online at the retail store. CS told me to take it to a service center. Took it to service CTR, they told me to...
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1.0
I didn't like
  • Misrepresented bogo
  • Lack of accountability and responsibility
  • Poor customer care
#1017201
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I switched to AT&T and gave turned in my leased Phone to Sprint they charged me $135 that I was to get back as credit. After a month I called customer service and they said it never made it to the warehouse. I called back a few weeks later and they said they would give...
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1.0
#1016312
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Recently I purchased Sprint service that had a 30 day guarantee of service. I advised that I had no service in the area I lived and after several visits, they agreed to honor the guarantee in which the phone was returned and service was cancelled. Two months later I...
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#1015472
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I missed my payment date because my bill was not broken down for me in detail at the store when I purchased the plan, so I had concerns as far as what exactly all the extra fees were for. My service was suspended Friday (2/24/17) for non-payment of bill. I called and...
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3.4
I liked
  • Company colors
I didn't like
  • Very rude
#1015071
Reply to reviews
So many thing happens. We were promised one thing after the other and none of the promises wew true. In 3 monthe we habe paid over $700 on bills because of the broken promises and lies. The supervisor at customer service didn't do anything to help and basically said it...
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1.0
#1013721
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I am a loyal customer of Sprint since 2003 and after several attempt to switch to freedom plan which is $90.00 for up to 3-5 lines they refused to honer my request instead they keep coming with a different excuses to put me in a different and more expensive plan. Is...
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#1011358
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My Customer Service experience was absolutely horrible. I was on the phone with a Philippines CSR, then her supervisor for 58 minutes about my company discount being processed. Asked to speak to a manager, that never happened. I kept being told that the manager was...
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2.4
#1011113
Reply to reviews