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1.6 Based on 342 reviews
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  • Customers like
    • Family plan in my budget 6
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  • Customers don't like
    • Customer service 36
    • Run around from sprint 18
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Hello, My name is Linda and I have had an account with Sprint since like 2003. I just added 1 phone to my plan and changed it to the Power Pack plan. I set this up in April of 07'. Since then I have had nothing but problem after problem with their service. I have been over charged every month by this company and I am so sick of this. I have to call you every month, and every month they tell me my plan is fixed. Every month i get the bill I... Read more

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2008 Sprint Cellular is a dishonest, corrupt company. Sprint took money out of our bank acct to the tune of nearly $300 WITHOUT our authorization. Bank of America told us this is considered "check fraud" and consumers should NOT give their bank check numbers or bank card info. to Sprint, use the bill payer through the bank instead! The next statement notified us they would debit our card and the date and amount (again Sprint was not... Read more

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I spent the month of november trying to get all the mess ups fixed that these unexperienced sprint representattive have caused, but like always it only gets more complicated with ALL these different representatives i have had to speak with (WHY?). Because all they keep doing is messing with my plan and not really knowing what the *** they are doing. Just to let you know i have been with the company for about 5 and a half years now.( 3 different... Read more

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i have been a sprint custmer for going on three years and every month there is something wrong with my bill,the balance is never what my bill is suposed to be,then when i call i always get someone that i cant understand or they cant understand me!i have been paying for downloading games for as long as we have had our phones and we have only downloaded 3 games the whole time!one time i called and talk to some guy and i asked him if i could talk... Read more

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Last August (2006) I started receiving bills from Sprint. I called the to tell them that I did not have Sprint nor did I want it. The bills kept coming. A couple months later they told me to file fraud papers, which I did. The bills kept coming. A couple months later someone told me that some other company had signed me up for this, I told them that some other company was not sending me bills. In February, 2007 I turned this over to an attorney.... Read more

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I was a Nextel customer for 7 or 8 years. I recently needed to replace my phone as I had been in a traffic accident and the phone was partially broken as a result - the flip part wouldn't shut and was falling apart, but still usable. I called in to see 1) if I had insurance on my phone AND 2) when my contract would be up because I couldn't remember. The employee I spoke with informed me that my contract had expired in April and I was no... Read more

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Sprint PCS is terrible! Dropped calls, no service much of the time. hours on hold for customer service, lies about when our contract ends, voicemails are received the day after they are made to us, our second phone does not work half the time, I could go on and on. I am reporting them to our attorney general and the BBB and whoever else I can. Their advertising is full of lies! They have terrible coverage and I tell everyone-"Do not get... Read more

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