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Sprint - Refund from returned IPhone 7
I upgraded my phone from I phone 6 to i phone 7 January 18, 2017. unfortunately, before 15 days I changed my mind to get I phone 7 plus instead of I phone 7 regular. They told me that i will get refund for iPhone 7 regular after i mail it back to sprint. i mailed I...
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I didn't like
  • Promises not kept
#1025999
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After being told that I could pay three days later of my due date they put me on hold for 57 minutes transferred calls nine times and still no resolution was made. I switched from Verizon to Sprint what a terrible mistake . Customer service is the worst I have ever...
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Anonymous

Amy Same here,today. New messageWhen calling plainly says "you have called us too many times,deal w issues yourself online. This call will cost 7$." 1 1/2 on hold. Rude,yelled at,...

I was a customer at sprints for 7 plus years, and was over charged ALL the time...calling didn't help. The worse was when my husband passed Feb. 2016 and I called to return his phone which was a lease. Had to wait to have them send package to return phone. Called...
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1.0
I didn't like
  • Customer service
  • Unethical business practices
  • Waiting on hold for 28 to 45 minutes
#1023797
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4Lines For 22 50 Each Review

#1026640
1.0
They said on there commercial 4 phones for 22.50 each line i get there and they said i could only get two lines its a total scam dont let them fool you . They suck can you hear me now you suck !!!!! Its a lie just to get you in the door . Then they lie to you to your face dont trust these fools.
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Sprint Customer Care Review

#1016213
1.0
Horrible customer service. I couldn't understand them at all. Not knowledgeable about anything. They say "I see" "ok thank you very much for that information " WAY TO MUCH! Horrible experience. Called to add a tablet to my account. Mostly on hold, took 50 minutes. I almost gave up. I should have. It's not worth the call, stressfull
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Short Review for February 25, 2017

#1013741
2.4
Phone customer service is so bad. I was on the phone for an hour+ and was connected to 3 different numbers from different departments and the problem was not solved so I had to cancel my airrave and get a kit to send it back. The charge on my bill for it was $149. The air rave is normally free. All together I spent 2 hours of my Saturday online and on the phone. Horrible service!
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Short Review for February 23, 2017, Other

#1012697
1.0
Same *** *** sprint liars.
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I'm so sick of sprint I can't stand it. Bills are always higher and higher every month and customer service is horrible. I've called trying to get help with explanation of bill or maybe needing an extension and get inconsistent information from rep to rep. Always am...
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Anonymous

Yoj I don't recommend anybody to use Sprint as a cell phone provider. If you are one day late paying your bill they charge late fees. Cell service in certain areas are not good....

1.9
#1023100
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Sprint customer service is completely unacceptable. I've been on the phone today for 7 hours trying to itemize my bill so that I can see what I am actually pay in for. They refuse and say that they cannot show me exactly what I'm paying for. I paid over the phone the...
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I didn't like
  • Each representative told us something different
  • Being overcharged regularly
  • Countless hours of my time waisted
#1021461
Reply to reviews
That's right!!!.i was reading this and its true...i had the cut your bill in half..BOGO PROMORTION...the first 3 bills keep coming higher and higher...Now I'm in the 6 month of the contract and they told me the cant proceed with bogo promotion so i have to pay $150...
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Anonymous

Anonymous We had the same issue been arguing with them for months

I will find a way out. I have been with sprint since day one. however the last several months have been about a rip off scam. I thought highly of sprint but man what a turn around....and it about billing. they have padded my bill about $40 per month. I stopped by once...
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#1020809
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Definitely leaving sprint as many thousands of people have done so in recent months because of lies about the monthly billing and foreigners that don't comprehend the English language, and us not being able to understand them as well. They will keep you on hold for one...
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#1020693
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SPRINT CUSTOMER SERVICE SCREW THE LITTLE GUY
SPRINT CUSTOMER SERVICE SCREW THE LITTLE GUY
SPRINT CUSTOMER SERVICE SCREW THE LITTLE GUY
I RECENTLY TRIED TO ACTIVATE A NEW SAMSUNG S7 EDGE THRU STEP BY STEP INSTRUCTIONS OVER THE PHONE I FOLLOWED INSTRUCTIONS EXACTLY AS GIVEN, RESULTING IN MY NEW PHONE BEING DAMAGED N NEED OF REPAIR . AT THE SAME TIME RENDERING MY OLD GALAXY S4 IN NON WORKING CONDITION....
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1.0
I didn't like
  • Being treated like i am insignificant worthless
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Contact Sprint

Headquarters Address:
Sprint
KSOPHT0101-Z4300 6391 Sprint Parkway
Overland Park, KS 66251-4300
Phone:
(888) 211-4727
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The way cell companies get you now is to basically force you to upgrade or pay a huge fee at the end of the term. In December I chose to upgrade 2 of the lines on our 3 line plan. The nice guy on the phone said they could upgrade to the IPhone 7, both phones, for 50%...
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