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So I am not a rich person. My mother who is a single parent is raising my sister and I. We both are attending college and I have been a Sprint customer now for 9 years. We have been having some tough times but have always been able to ask for an extension to pay our...
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#1088526
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Ok here is little story that happened to me over the last week. I have been a Sprint customer for 16 years i'll start there. My dad was having issues with the new phone I bought him a month an half ago. I called sprint and tried to explain to them the whole long story...
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1.8
I liked
  • Never had a problem until that day
I didn't like
  • Customer service
  • Rude representitives
  • Given different info every time i contacted them
#1087927
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After numerous "chat" sessions, 4 phone calls, escalated up the chain and I am still where I was on Day 1. All I asked for was the email that my leased phone was received and all I need to pay is the remainder of the lease. Sprint website says I should have it within...
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#1087901
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Sprint - Run around

Sprint
#1086577
1.0
I have been attempting to get a number to speak to the corporate office allday. I have been a loyal customer for 15 years and I keep getting the run around regarding an $824.34 refund.
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Sprint - Horrible

Sprint
#1084059
The customer service is just unreal. They literally lie to 20 year customers.
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Sprint - Incompetent Idiots

Sprint
#1082431
1.6
I attempted to cancel service on my sons stolen phone which is on my acct. I don't receive bills so I don't know my account number. Something that simple was too hard for those numb skulls to figure out even with my phone number and PIN number. I tried for over 1.5 hours with zero success. They ended chat no warning.
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Sprint - Lied to from the start

Sprint
#1079660
2.8
Who is switch from Verizon to Sprint on July 15 we were lied to from the very start now we're in to far to switch back-to Verizon we have no coverage at our house And I'm very discouraged and disgusted
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Sprint - Fraud
CUSTOMER CARE - someone changed my phone number 3 times and called customer care and instead of getting help they told me that its my fault that i might gave my log in info and someone signed in to my account and did it fyi i dont have online account that time so its...
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1.0
#1087661
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I was with Sprint since 2009 and the last 2 years I tried and tried to get a better plan. Nothing less money offered with less service plan. I told them I was leaving to another provider they were going to give me 8GB for 45.00 and not charge me 25.00 month for a phone...
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1.5
#1086861
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To preface this, I accept my and my husband's responsibility in this situation. We should have reviewed which bills come from which accounts before he shipped out--he's in the Army--we only reviewed what bills are to be paid when. I was under the impression Sprint...
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3.4
I didn't like
  • Poor customer service
  • Treated poorly
  • No compromise
#1086525
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Absolutely awful, awful company to do business with. They don't care about you. You're a number, not a human. They'll bait you with one price but charge another. Forget asking about it, in-store or over the phone. You'll get different answers from different people, but...
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Anonymous
Anonymous

Exactly!

2.2
I liked
  • Unlimited data plans
I didn't like
  • Being treated like i dont matter
  • Poor customer service
#1086492
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Replacing a non working Sim card should be as simple as going to your local Sprint store for a replacement, but when BOTH... local stores and one of which is a corporate store do not have replacement Sim cards for your phone, your told to contact Customer service.......
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2.0
#1085614
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I was cheated by Sprint. I was told by the online sales team that I have BOGO offer so I ordered 2 connection and 2 came free so total 4. No Sprint has refused to give BOGO offer saying that we are not giving you this offer because of no reason. Now I am paying monthly...
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1.0
I didn't like
  • Cheating
#1085350
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I have been with Sprint since their inception in Miami, FL. We had to buy our phone thru Radio Shack and have been mainly happy for the past 25+ years. I have had issues but they always were resolved. Today they are totally business and the customer no longer means...
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3.9
I liked
  • Customer loyalty plans -
I didn't like
  • Changed the rules of the plan -
#1080217
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