Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Today after reviewing my bank account, i saw 991.00 $ removed. After contacting there customer service persons i was told that my contract was not over.

I told the rep, that another rep months ago told me my contract and been completed on my phone and lease . So I switched to AT&T. I was redirected to another to another rep who told me the call can be pulled, but even if the customer rep misspoke, I was NOT entitled to a refund. The icing on the cake was when she told me 931.00 was taken out of my account, not 991.00.

I asked what needed to be done to get my 60$ back.

Her response was call your bank-and she transferred me to someone else. i'm still on hold.

Reason of review: poor customer service, hidden fees and will be glad to pull calls made to reps, but do not issue refunds even if the rep spoke incorrectly.

Monetary Loss: $991.

Preferred solution: Full refund.

I liked: Customer loyalty plans -.

I didn't like: There credibit, Not putting the customer first.

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