I have made countless calls to Sprint regarding an error in my billing. I am two months into the process and have countless "INTERACTION CODES" , the date of the call, the name of the customer service agent and/or escalation supervisor that I spoke with, and yes they still have not resolved the issue.
I have an email transcript showing that their rep assured me I would be credited $400.08 withing 72 hours (this is after many verbal commitments from the phone rep), and this was 10 days ago.
Now when I call the y send me to a credit specialist as if my bill is late and its my error. attached is a snip it of my transcript.
I would be interested if anyone else has experienced a similar situation, and if there are people out there interested in forming a Class Action suit against Sprint
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Full refund.
I liked: Switching to att, Unlimited plan, Proximity of store to house.
I didn't like: I was lied to.