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I have contacted Sprint once or twice a month for One Year. Nothing is ever resolved.

I am told by the Customer Service Reps they see the error but it is never corrected. I am told it will be corrected & I will see a credit on my next bill. Never happens. I was told by a Sprint Rep in the Virginia Beach Store at Pembroke that when my lease is up it automatically switches over to the purchase option & there is no need to do anything.

I was told the same thing by a Customer Service Rep on the phone. I was wondering why we are still being charged for our phones because the purchase price has now been satisfied. I was told because I did not chose the purchase option I am still leasing the phones. Then a Rep named Reggie hung up on me.

I have never ever been so frustrated with a company.

I am not paying my bill because Sprint wants to be paid for their time & so do I. Wanda Croy

Review about: Sprint Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

I didn't like: Being overcharged regularly.

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