1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

I have contacted Sprint once or twice a month for One Year. Nothing is ever resolved.

I am told by the Customer Service Reps they see the error but it is never corrected. I am told it will be corrected & I will see a credit on my next bill. Never happens. I was told by a Sprint Rep in the Virginia Beach Store at Pembroke that when my lease is up it automatically switches over to the purchase option & there is no need to do anything.

I was told the same thing by a Customer Service Rep on the phone. I was wondering why we are still being charged for our phones because the purchase price has now been satisfied. I was told because I did not chose the purchase option I am still leasing the phones. Then a Rep named Reggie hung up on me.

I have never ever been so frustrated with a company.

I am not paying my bill because Sprint wants to be paid for their time & so do I. Wanda Croy

Review about: Sprint Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

I didn't like: Being overcharged regularly.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
You May Also Like