When you sign a new contract with Sprint, they offer you a Buy one Get one free deal on iPhones. This advertisement of course brought us in.
After the 18 months of dealing with their terrible customer service because half the time they didn't credit us for our "free" phone, they began charging us for this "free" phone. And then told us we would have to pay $147 for the "free" phone or they would continue charging us full price in monthly installments. This totally goes against what BOGO means. Essentially with Sprint, it isn't Buy one get one FREE, it's Buy one get one for $147.
Bad business practices that border on fraud and false advertising.
Horrible customer service every step of the way. I wouldn't recommend this awful company to even my worst of enemies.
Product or Service Mentioned: Sprint Buy One Get One Free Deal.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I liked: Pricing on plans.
I didn't like: Customer service reps, Coverage, Bad business practices.