10/25/2017 Signed up, paid $42.48 for refurb iPhone 6, phone number 913-228-7380 11/6/2017 The phone I received was defective. I called and CANCELLED contract under 14-day satisfaction guarantee.
Sprint will mail me a UPS return shipping label. Refund will be given upon receipt. It has been 12 days since I signed up for service. 11/6/2017 UPS shows that Sprint created shipping label 1Z9R08859046349139 to return the defective phone.
12 DAYS 11/10/2017 I received the UPS label and mailed the phone the same day 11/16/2017 UPS shows 1Z9R08859046349139 package was delivered to Sprint 11/16/2018 Another charge for $54.15 was applied to credit card. 11/16/2017 I called, Sprint apologized for additional charges and will stop all billing. Stated that charges were continuing because they did not follow through on closing account. They could not confirm receipt of return, credit pending receipt.
11/18/2017 I called, Sprint could not confirm receipt of return, credit pending receipt 12/12/2017 receipt of return confirmed. case 190512541 refund in 3-5 days 12/18/2018 Another charge for $43.28 was applied to credit card. 12/21/2017 no credit received. Again, Sprint stated that account was not closed, but they would now close it.
I was assured credit for all charges would be processed within 24 hrs. despite the fact that THEY screwed up and didn't close the account as I requested. 12/22/2017 no credit received. Called and opened case 190512541 $139.91 refund in 3-5 days 12/30/2017 received refund for $56.94.
Balance owed me $82.97 1/11/2018 called and asked for refund of $82.97 balance. Opened case 193739216. I was told it would be processed in 3-5 days. 1/22/2018 no credit received.
Called to open new ticket 194889538, assured that refund would be processed by 1/26 1/26/2018 no credit received, was told to check by end of day 1/29/2018 no credit received, called and was told supervisor will call back by end of day to confirm refund approved. At 4pm Supervisor left message assuring me that credit would be processed within 24 hrs 1/30/2018 no credit received, called and was assured it will be processed within 24 hrs, and billing will call to confirm 1/31/2018 spoke with Amy in finance, credit request was opened 1/30 and credits are processed within 3-5 days NOT 24 hrs. 2/8/2018 no credit received, called and got cut off while on hold. Tried using Chat line.
Chat line informed me credit was rejected on 2/5 because it looks like account was not closed within 14 day satisfaction period. Chat told me to call 888-211-4727 (wrong).
Called 866-789-8292 instead, spoke with Ken who stated incorrectly AGAIN that I am not owed credit because I didn't cancel within the 14 day period, transferred to Chris in Finance who stated I would get a call back to confirm $82.97 credit within 3-5 business days. case i1353769584.
Product or Service Mentioned: Sprint Account.
Reason of review: Poor customer service.
Monetary Loss: $83.
Preferred solution: Full refund.
I didn't like: Cus, Current issue with sprint im having.