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I have been with Sprint for over 20 years and regret it big time. I can't make calls or receive calls from my own house, it was roaming. I have to use wifi call to make calls, but the biggest problems are that I can't seem to receive calls and was missing a lot of calls. I called Sprint countless times and to no avail and many times I was cut off by their customer service rep. My account was also hacked, I reported the issue to Sprint and was...
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#999859
Alright, I'm done. I've had a problem with fraud on my account since the beginning of October. I've waited, and waited, and waited some more. I got fed up and wrote on Facebook mid-December and Sprint said "oh noes, give us your information and we'll get right on that" and then then they said "no worries, we'll have that fixed by 12/31/2016". But January 2nd they said, "we're still working on it, we'll be in touch when it's done". Except you...
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3.7
#998812
I left Sprint because when I signed up a contract I ordered the I phone 7 plus and waited forever to get it, I had to call the local store they told me it was still not in.I called again they told me someone cancelled the order for my phone, also I called customer service support they told me they don't have any order for the phone so I waited almost 2 months and never got the phone finally I thought about signing a contract with t-mobile and I...
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3.1
#996854

Short Review for January 31, 2017, pc_service

#1000747
1.7
Sprint gets over on people, and does not properly train employees!! Will be canceling my service as soon as i get another phone.
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Short Review for January 31, 2017, Other

#1000455
Why does it take so long doing business in a sprint why
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Sprint Mobile Phone Service Review

#996393
1.0
I went to pay a phone bill at sprint store and and noticed that there were 2 counts of fraud on it and spint hasn't done anything about it but tell me that I still owe them money and it was proven to them that someone else signed the contract
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Sprint Customer Care Review

#981380
1.0
Horrible customer service both at the store and by phone. Do not, I repeat do not purchase or lease anything from Sprint! I've been here at the store, waiting for over an hour, for something that should have been resolved three weeks ago!
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I am so sorry I made the switch from Verizon to Sprint. Sometimes it is true you get what you pay for. First of all they never took care of the credit to transfer service. and when I brought it to their attention they wanted to do half. They were suppose to take possession of the numbers immediately, instead they did nothing causing me to be charged for an additional month of service from Verizon. Then I had a defective phone, Went back to the...
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I didn't like
  • Worst experience ever
  • Worst customer service ever
#996117
Existing customer for 4 years, responded to Sprint email promotion that would give us new phones "free". They took our old phones, charged us for the new ones, and now refuse to issue the promised credit. Have spent hours on the phone with customer service, and am always promised that they will make it right, then, nothing happens. Today, I spent 90 minutes (!) on the phone with a rep, and was told, "Your bill has been reviewed at the highest...
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Anonymous

Ray If you still have the email call your state attorney general and file a complaint. Their office should contact sprint and force them to make it right.

2.5
I liked
  • Unlimited plan
I didn't like
  • Poor customer care
  • Unfair billing
  • Lack of follow through
#994930
Sprint Mobil has charged me false late fees after account was closed and account paid in full. I have all credit card receipts and cancelled checks stating all payments have been paid in full and on time. Now after cancelling their service after 17 years because of bad billing practices they inform me there is a late fee owed. I was told by their rep. at time of cancellation the exact amount to be paid.....That check was sent out cancellation...
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#994002
Switched to sprint they sent my phones to the wrong address. Charged me 2x for 2 lines. Service was non existent sent back their equipment after less than 3 weeks service with them and now over 2 months latet being charged over 400 dollars for less than 3 weeks worth of lousy service. Told me that they are waiting for the 2 phones,that were sent back to warehouse i have proof, to adjust the cost. That i would have to wIt for the warehouse to log...
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Scandalous, Horrible, I was a customer of Sprint until I finally had enough of there bad customer service, or I should say no customer service. Everytime I would try and get hold of a live person I would be placed in circle of pressing buttons and waiting on the phone for a minimum of 45 minutes. Yes most give up at that point. That's there way of not dealing with complaint or issues. Apparently I was always in that %1 area. South Dakota no...
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Anonymous

Upset Mama If you want peace then AVOID Sprint at all costs. In 2016, they were actually a good company, -something happened, they outsourced their service to Pakistan and the customer s...

1.0
#991371
Ordered an Iphone 7 plus for my wife for our first wedding anniversary. Requested to update the shipping address that they have already on the system and the lady changed the billing address instead . I called them the next day realizing that the package is out for delivery to a wrong address and requested them to update the address , the lady whom i was talking to simply hang up the phone when i asked her to connect the supervisor to escalate...
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1.0
I didn't like
  • Customer service
  • Unprofessionalism
  • Overall experience
#988598
I ordered a new iphone 7 on December 21st. It is now January 10th and I STILL do not have it. Sprint gave the wrong address to the delivery service so on December 23rd, I had to give the correct address to the delivery service. This delivery service has now had my phone for 18 days and is so *** and incompetent morons, that they are absolutely incapable of finding a 6th story office building on a major street in downtown Glendale. At this point,...
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1.0
I didn't like
  • Lack of service in resolving problems
#988596