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i was a sprint customer for 11 ys thinking and hoping they would and service would get better but nothing at all they cant compete with the good networks on service and signal so they get u by lower prices but in the end its better to pay more to get more they held my...
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#1095170
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Monday aug. 28th I had a payment arrangement for my Payment to be made on my American Express. On that date only part of the funds were on the card so I Paid partial from American Express and the balance from my checking so that I could keep my promise of payment. I...
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1.3
#1094765
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SPRINT IS SO CRAPPY! SERVICE SUCKS! NEVER WORKS, THE BILL IS ALWAYS DIFFERENT, THE OVER CHARGE SO YOU HAVE TO SPEND HOURS ON THE PHONE OR CHAT ONLINE. ONLINE AT LEAST YOU GET PROOF OF ALL THE LIES. I WILL BE TAKING SPRINT TO COURT!! YOU GUYS *** AND *** YOUR WAY AROUND...
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#1094051
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Sprint - Run around

Sprint
#1086577
1.0
Details
I have been attempting to get a number to speak to the corporate office allday. I have been a loyal customer for 15 years and I keep getting the run around regarding an $824.34 refund.
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Sprint - Horrible

Sprint
#1084059
The customer service is just unreal. They literally lie to 20 year customers.
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Sprint - Incompetent Idiots

Sprint
#1082431
1.6
Details
I attempted to cancel service on my sons stolen phone which is on my acct. I don't receive bills so I don't know my account number. Something that simple was too hard for those numb skulls to figure out even with my phone number and PIN number. I tried for over 1.5 hours with zero success. They ended chat no warning.
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Sprint - Lied to from the start

Sprint
#1079660
2.8
Details
Who is switch from Verizon to Sprint on July 15 we were lied to from the very start now we're in to far to switch back-to Verizon we have no coverage at our house And I'm very discouraged and disgusted
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
The sale reps were very friendly and approachable. They however were not very informative on the process of switching from a different cellphone company, about the cellular devices, or their current promotions. I was given false information about what was included in...
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2.8
#1094045
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Do yourself a favor and never reach out to Sprint regarding a business account. They will profile you and treat you as though you are a criminal. The representatives are very lazy and are so rude to you. When you ask for a manager they tell you they have no supervisors...
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1.5
#1093878
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Sprint - Horrible cistomer service all the way to the top
Unbelievable, going through divorce..wife upgrades phone on MY account, was not a delegate on my sprint .com or corporates computer. But for some reason is at this store. She cannot provide 6 to 10 digit password so store employee bypasses it. I spoke with different...
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h.kitchener
h.kitchener

This is Sprint---the Walmart of the cell phone world. They will bill you and then send it to collections. Just ignore them and any subsequent contacts by anyone---they will se...

2.2
#1093810
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I have been with Sprint for over a year - where do I begin with my problems? 1. I tried to bring over an iphone from a different company so I didn't have to buy a new phone. Sprint told me this wouldn't work because of carrier problems. Fine, I purchase a new phone for...
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1.0
I didn't like
  • Ability to help
  • Customer service
  • Handling
#1093801
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I left Sprint because of their sketchy coverage in the area where I was moving. Well, they really kicked me on the way out. I called for the payoff, I got people in foreign countries (after multiple automated messages). The reps told me about 5 different payoff...
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1.0
I didn't like
  • Worst customer service ever
#1093765
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Twice this week I have attempted to contact Sprint to speak about a billing issue. Both times I could not get through because Sprint has put a barrier that intercepts the phone call and forces you to a message page with multiple choices that only provide answers to...
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3.0
I didn't like
  • Slowness in issuing agreed credit to my account
#1093742
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This company is so poorly run. Customer service sucks, the bill is never right even though it should be the same every month. They only have one department that can "unlock the phone" and that takes up to 72 hours! They hold you hostage when you want to leave. Cost me...
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1.0
I liked
  • Phone worked
#1093536
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