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I’ve been trying to cancel 3 lines for over a week, been playing a runaround game with corporate and the store I purchased the lines in. I’ve gotten no where and finally decided to give up. When I signed up I was told I’d be able to cancel these 3 lines for free and...
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#1372253
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Sprint - A root canal might be more enjoyable

Just run. It isn't worth it
#1367413
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Sprint - I got screwed for months

After being promised 160 a month for 3 lines and never got a bill under 200 when I left I was sent a bill for 900 bucks for the lease on the phones we returned. You will get a run around from the store to calling customer support. It will never end. I now have metro pcs. And pay 70 bucks a month for 3 lines
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1366898
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After visiting Sprint no less than 6 times and getting IN WRITING what the charges would be to move our 5 lines from US Cellular to Sprint we decided to make the move. The final visit was with a district manager, whom we felt couldbe trusted. My hubby had been with US...
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SincerePorcupine493
SincerePorcupine493

If there is a lawsuit...count me in. Sprint has lied to be from the beginning, cheated me and they are still trying to screw me over. Sprint is the worst company I have ever d...

#1363166
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I spent 8 hours over the phone over a period of 2 months with Sprint trying to solve problems and each time they said "we will call you back" but it never happened. So I called them back where I had to re explained the whole issue all over again and then they said...
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Anonymous
Elvanion

Without an explanation of the problems and what steps were taken to solve it, this is a meaningless screed.

#1362492
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I was a Verizon customer for the past 12 years, but recently got suckered in by Sprint's "Free Year" which turned out, for me and my son, to be anything but. I have a backup phone with Freedom Pop which runs on Sprint, so I thought (mistakenly) that Sprint would be ok,...
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Anonymous
MJ

Sprint lied to me as well. Told me they had Sprint towers all around where I live and that according to their service availability map I would get great service at my physical...

h.kitchener
h.kitchener

A couple of thoughts: if you---or anyone---is that stretched, money-wise then you really cannot afford much less need a cell phone. Also, you might wish to re-consider enrolli...

1.0
I didn't like
  • Coverage
  • Fact that all data was roaming data
  • Non-disclosure about no roaming data
#1360243
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Tried to cancel service on my sons phone Aug. 24, 2018. Thought it was done. Next bill, I'm still getting charged for it. It was a phone from T-Mobile. They released the phone and I added him to my account. When I called, I was told that the service couldn't be...
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#1352480
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After a week of research I started contacting Sprint via phone and online chat to verify their "Kickstart" plan parameters. I spent 3 days chatting and calling with Sprint verifying that I could do what I intended and that my phones were eligible to come over. Each...
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1.0
I liked
  • Plans and phone deals were enticing
I didn't like
  • Employees did not know the parameters of their own deals
  • Wasted hours on the phone to purchase
#1351956
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yep. had the same issue. they rooked me into a two year contract, though they claim it wasn't a contract. then they upped the plan supposedly to 60/month. with fees and taxes over 90/month. totally ripoff. they also stole the money they supposedly say I was prorated...
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#1350183
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I became a sprint customer for the second time two years ago. I used to work for radio shack and always swore by sprint. never had an issue until now. took 40.00/mo. plan. somehow, with all the taxes and fees, that plan suddenly cost me 70-75/mo. I could see fees for...
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1.3
I didn't like
  • Disgusting customer service
  • Representatives that lie
  • Pathetic costomer service
#1350094
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