Sprint
Reviews and Complaints

I have been having multiple problems with this company lately. Problems like honoring things that they promise and almost never is made.

I talked to a associate at the call center, she takes the position of a senior advisor for sprint, when she's only a representative that answers calls. I confront her about it and admits about it. I ask for her Id number n tell her that I'm going to make a complaint about her and ends the phone call with her. Then all of a sudden my mom, sister, brother and dad calls me up asking who is this lady asking where I was( Dean Yoneda).

My account was all screwed up from about the ending of June 2020 till December 3, 2020. That whole time period they would not and was told not to pay for my bill until i was told that I could pay for the bill. I finally got to pay for it on Dec. 3, 2020.

A total of about. $1293.00 and on that same day was told why I was grumbling about 2 free phones of my choice to replace on my account free of charge for all of the problems that I've occurred over that time period. The way some of the higher up employees were very rude. Spent many and many hours on the phone with sprint.

Some phone calls going over 12 hours long and within that time frame and others been hung up on, disconnected after talking to that person for hours. The really bad thing about that is that when you get disconnected from a representative that you were talking to and then get disconnected, there's no way to get a hold of them. According to all of the workers there. Everytime you speak to someone new, you have to tell them the whole story of what's going on.

Somedays that I've been there or calling , I've spoken to more than 15 plus agents. I've told them many times to watch what time they're calling. I've been contacted a few times really early in the morning, like at 1am, 4am snd not think anything's wrong with calling then. I've asked them to be terminated from the agreement for the contracts of the phones and iPads cause of all the problems and that's not all of the problems that I've had with them in that time period.

I've also been threatened about being sued. I was never asked if I was a veteran when I signed up. I'm saying this cause if you are serving, retired from with an honorable discharge. You get a disconnected price on plans, phones and other things that they sell and services that they provide.

So in a way they've cheated me out of about $100.00 a month just for the the service fee for the data package. I've been with them for about a year and a half, do just that part they've already cheated out of me the sum of about $3600.00 . Who knows what else they've cheated out of me or even you. A higher up worker told me that it was my fault that I didn't ask for it.

I told him that I didn't think so cause as a patron, we don't even touch the contract or really can see it until we have to sign it. I was calling them up on almost a daily basis throughout that time period and because of that my roommates were getting very upset and irritated about that situation at me. In spite of all this I've tried to hold my tongue back but wasn't able to at some instances where I was asking in a very calm and collective manner. But when I asked someone to speak to a higher up advisor nicely over 10 times in a row and di nothing really about it and say that they won't get them and then spit in your face???

That's what I get for being nice, helpful, giving, and other things , then get accused of doing something wrong when you did nothing at all.There's a lot more things that they have done bad. It's just to give you some idea of what I've been dealing with and going through with them.

I have never in my life encountered a company that is this dissatisfying . They refuse to help unless you have a code.

Asked for my personal iCloud info after I told them about a possible theft and online fraud. Completely not trustworthy. I dont trust the company nor the employees at the Smithfield location in RI. Do your research before Signing up with them.

They could care less about you. This is not the rant of an angry person but the warning of potentially sensitive information reaching the hands of those who do Ill will.

When I call my sprint phone or anyone calls my cell sometimes it goes straight to voicemail. It doesnt ring and doesnt take the voice mail either.

This happens every few days. It is happening now.

I received an email that said I owed *twice the amount my Regular bill is-when questioned the BOT said it was because I missed January and February. I did not: Sprint-Thanks.

$39.53 payment posted on 01/13/2021. It debits from account ending in w/in 3 days. Your pmt. confirmation #162241****.

Sprint-Thanks.

$39.71 payment posted on 02/22/2021. It debits from account ending in w/in 3 days. Your pmt.

confirmation #163752****. FreeMsg

My phone keeps dropping calls for a year now. I have received no help on resolving the situation.

I bought a new phone to go on the line and they can't even connect it at the store. They told me to call but my phone keeps dropping the calls. They are happy to charge me to end the lease but they don't keep up their end of the contract by providing service that works.

Run from this company. Don't do it you will be stuck in a contact and if you have issues, you will not get it resolved and will have to pay to get out of the contract

I had the 2nd line on my account discontinued today.

I only wanted service turned off on that phone- but you turned off both

I need the correct phone turned back on

This is going to be quite boring because the problem was with AT&;;;;;T and not Sprint. AT&T was supposed to notify Sprint that I had canceled my service but didn't!!!

I was all ready to be frustrated and irate...but couldn't because 1.

The Sprint rep was SO nice and helpful 2. It wasn't Sprints fault.

The Sprint service representative finally forwarded me to Samsung support and after 45 min helped me fix my phone issues. Thank you, Samsung.

Company refuses to honor there product phone should have been replaced with a new phone all the phones that was given me didn't work. And I'm paying for a new phone..

as we speak I'm waiting for a other refurbished phone that I'm paying 1300 for.

I took the phone back in plenty of time for them to swap the phone for a new one. Instead I'm going from person to place with no help or concerns

Yes I need my old phone number which is 832-998-**** switched over to my new phone number with this phone which is 832368**** i need my old phone number taken the place of the new one please and thank u I have it all set up with the unemployment Etc and it's a hassle to try to get it updated and changed if you can help that be highly appreciated thank you and have a blessed day.

Was unable to get new simcard for my galaxy phone. Said it wasn't supported any more.

My phone is in perfect operating condition, and I have to throw it away because of a stupid little simcard?

I can't believe that there is not a bunch of those little critters available in the system. It doesn't seem possible to me!

Had to discontinue service due to resolve issue. I was sold a 55 per month plan unlimited for two lines only to discover plan was 25 per month more then we had agreed to.

Spent at least 12 hours talking to six different agents to have the original plan honored but the agents all said the service I was sold (we have the agreement in writing from original saleswoman).

No one I spoke with could resolve as the only option was to honor the original agreement.

If I cannot trust the honesty of the sales force, I cannot do further business with sprint.

At this point given the extreme hassle and time waste of trying to be a sprint customer, I happily cancel my sprint service never to reconnect any conceivable time in the future

User's recommendation: Select a carrier other than sprint or expect a good portion of the interaction to be untruthful. Definitely buyer beware.

Four weeks later....

November 2, 2020.

So we canceled our service. The day before cancelling, I contcted customer service for a return kit for the phones we purchased. Never arrived, called again, was told return kit was on the way - never arrived, called again was told kit was on the way - never arrived again.

Called again and was now told after five times being told kit was on the way, that phones could not be returned through customer service, we had to go through the store where purchased.

Went to store. Guess what - they said they could receive returned phones that that had to got through customer service. Back to customer service - they said had to go through the store. Back to store - again would not take phones back.

Called customer service again - was now told yes they would send a return kit and we would have it in 16 day.

16 days have come and gone and no return kit.

Now we are receiving bills (and likely late fees) from sprint for the cost of the phones. The only thing we know to do at this point is return the phones certified mail to the billing department. We assume they will take us to court for the money. So - we will have to get some resolution from the judge when we are taken to court.

What an awful company..

Seemingly they did every possible thing in their power to lose me as a customer.

And what a joke - now I am getting notices to please come back - here are the savings we will give you. Ain't happening in this lifetime