filters
State:
Show
City:
Show
Product:
Show
This company has the worst customer service! Hung up on 3 times tonight after being placed on hold for over 30 minutes each time. I dont believe that was an accident and even worse this company could care less. I hate Sprint...poor customer service, employees in store...
Read more
Anonymous
Anonymous

Forget the class action suit. Just dump the provider. You have no grounds for a class action.

1.3
#1445158
Reply to reviews
I've been paying for a phone line for TWO YEARS that I've never used, and Sprint will not cancel it. After finally getting through to a human after countless tries, I pointed out that the financial contract online proved that I had brought the phone INTO sprint. After...
Read more
1.8
I liked
  • Nice chat people
I didn't like
  • Stealing money
  • Criminal behavior of deleting documents
#1439935
Reply to reviews
Show

Sprint is horrible!!!

Plain and simple sprint only cares about putting money in there pockets!! They will put you in plans without even asking! To cancel anything you have to speak to 2-3 different employees! Worst customer service ever!! Sprint is so expensive and you can’t even be on a phone call and use internet! They are so behind on technology!!
1.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1439149
Reply to reviews
lamentablemente. estube 11anos con sprint pcs. desde que se inventaron el plan de lease es un robo para el cliente. ya que el servicio al cliente todos dicen cosas diferente, y te atiende gente que no son dentro de los estados unidos. por mala suerte me toco un...
Read more
1.0
I didn't like
  • Costumer services
#1436357
Reply to reviews
Show

Sprint - Lies to make a sale!!!!

Bought this phone and 3 others Specifically told them I need to unlock internationally They said after 90 days we could (Also says it in the document) But they will not unlock Also your billed for everything including incoming calls international even if it was a scam call Be careful I was with T-Mobile for years Much better company
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1435445
Reply to reviews
Show

Sprint - Existing customers are treated like ugly step children

Sprint will do anything to reel in new customers but when it comes to existing customers they act like they're the only company offering their service. Its like once youre in they don't care. Weve been with them for 20 or so years. But theres nothing to show for it. They dont value their loyal customers whatsoever!
2.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1430877
Reply to reviews
Show

Sprint in Sarasota, Florida - Horrible Customer Service Experience

Sprint - Horrible Customer Service Experience
I spent over an hour on the phone with Sprint on 12/16/18 trying to get a signal booster. No one was able to help me or as I should say, willing to help me. I recently moved to a new residence and because my service is t great there that is what prompted my call. I still have no resolution, I asked twice to speak with a supervisor but instead was told I had no valid reason to speak with a supervisor and then The second time I was transferred back into the customer service queue. Either Sprint allows me to cancel without penalty or send me a signal booster as promised.
#1425694
Reply to reviews
Show

Cancel your Sprint service NOW

I have been a loyal Sprint customer for over three years and recently we moved our voice lines to another carrier. Sprint has bungled everything and still refuses to cancel our last line of service. Our devices and bill are paid in full but they dance around and give excuses at every turn on why they cannot cancel the line. I have spent over 4 hours on the phone and chat and have gotten nowhere. Sprint IS NOT the lowest price for voice and when you try to port your number to another provider they hold you hostage and make excuses on why they can't. The reps are rude and most are not fluent in english which makes communication even harder. My recommendation is that everyone SHOULD AVOID SPRINT.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Overbilling
  • Customer service
#1424546
Reply to reviews
Show

Sprint - Can’t browse while on a call

Sprint must be in the dark ages I can’t check my text messages or browse the web or start my GPS while on the phone EVERY OTHER CARRIER OFFERS THIS FEATURE
2.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Warranty
I didn't like
  • Deceptive promotions
  • That they are thieves
#1422823
Reply to reviews
Show

I did not even try to get Sprint service

I get this letter from Sprint. I do not like Sprint and there is no way I try to change my service to them. So it said I was approved for 5 lines blah blah. I called customer service and they could not help me at all. I do want to know where this app was put in at. The lady told me not to worry. I am worrying. That's a bunch of ***
2.7
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1421066
Reply to reviews