Sprint
Reviews and Complaints
Beth's lack of being an asset for Sprint
Preferred solution: Let the company propose a solution
User's recommendation: Do not speak to Beth she is rude and non-assetable not helpful in any form
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPorting number out of Sprint is ridiculously painful!!!
I wanted to port my dad's line out of my Sprint account into my BILs T-Mobile account. I figured, they are now the same company, so it should be a piece of cake.
Boy, was I wrong!!! First, my BIL goes to T-Mobile store to get a new SIM card for my dad's phone and get the number ported to T-Mobile. The rep there says, they cannot do that because they have been advised not to. Huh?
So my BIL takes the SIM card home and calls T-Mobile. The rep then informs him I need to get the number released first. I call Sprint - put on hold for about an hour (!!!!) and when rep comes on line, she does not understand what I'm trying to do. I tried "port my number", "release my line" and few other terms, but she keeps putting me on hold to check something (maybe a dictionary?).
Finally she comes back and tells me she needs to transfer me to another department. This is about 20 minutes after I started talking with her. I have a meeting coming up, so ask her to call me back after 30 minutes. No luck with that return call.
So I call back again, and so far am on hold for 32 minutes. Hopefully by the end of the night I'll be done. At this point, I'm just gonna port all my lines to someone other than Sprint!!!
And will NEVER even think about going back to Sprint if they give me free phones and free lines. Just not worth the stress!
Preferred solution: Apology
User's recommendation: STAY AWAY FROM SPRINT!
To see if I have international calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNES service
Preferred solution: Better training for live sales
User's recommendation: Go into a sprint store
Outrageous bill that I do not owe.
- Cons you never really pay off your phone
- Customer service and support
- Representatives that lie
Preferred solution: Full refund
User's recommendation: Do not use Sprint for your sell services!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid off phone and account closed, sprint is still continue with the billing.
Preferred solution: Price reduction
Unable to use a new phone that I purchased
User's recommendation: Don't spend a lot of money on these phones just wait a get a used or refurbished and you want be hurt like me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service!!!! Need to speak to someone who speaks and understands English!!!!!!
Preferred solution: Let the company propose a solution
User's recommendation: Stay away or get away
Phone turned off i paid my bill o 2/24/21 spoke to cutomer service on 2/26 I paid $222.00
- Like my service until recently
Preferred solution: TUrn My PHONE On!!!!!
User's recommendation: DON'T trust Sprint customer service! Really up set on fixed income and this is how my family checks on me!!!!
Complaint to how I was treated over the phone
- Suck
Preferred solution: Let the company propose a solution
User's recommendation: Do not use this service
Terrible customer service
User's recommendation: Careful when dealing with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Smithfield, Rhode IslandDishonest and lack of total care for customer and security of information.
- Easy to get
- Being febbed to
- Customer service and support
Preferred solution: Apology
User's recommendation: Stay far away from Sprint / T mobile
I was double-billed
User's recommendation: Whatever works for you… I’ve been a sprint customer for 20 years so…
Worst service ever. I can't get any help from the company
Preferred solution: Let the company propose a solution
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Sprint did this to us . I am finally out of their clutches...every month a new bill..
when you ask for a extension. ( from the astronomical bill you recieve) ITs 50 dollar added..we work and trusted this company to be fair.when I was laid off during to CoVid..I finally had time and started to review our bills and realized we have paid 3Xs for 2020 devices and they still say we owe 400 plus.
When the merger happened our payment plan was changed to a "lease" plan. So heads up on that kids...NEVER AGAIN buy a NEW DEVICE..its a scam humans...completely....