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I have contacted Sprint many times for various problems and with this company there is never peace. From continuously billing us after cancelling our plans to changing our plans without telling us, this company is the worst. They never give you straight answers and...
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1.0
I didn't like
  • I was lied to
  • Unfair billing practices
#1341940
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In 04/18 switched to Sprint. We have a teenager and they wanted unlimited data and the carrier we were with at the time didn't have it. We went to a Sprint store located in Conway, AR. on Amity Rd. They were having a promotion 4 lines of unlimited data, talk and text...
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1.0
I didn't like
  • Being lied to about coverage area where i live
#1341891
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I was promise a promotion deal on my phone at time of purchase, after I got my first phone bill the promotional deal was not accredited to my bil, well this was bill one and here I am 3 bills later trying to get the same problem resolved still with no results, they...
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1.0
#1340960
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Sprint - RIPOFF ASSURION INSURANCE.

not worth the price. Famous taking customer money and in return you get garbage results
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1340318
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Sprint - Calls not ringing through to my phone

6 of 10 CALL’s now never ring on my phone. I get complaints from customers all the time that I don’t answer but it’s sprints network. No issue on my Verizon or att line. Terrible service and no help from tech support. Actually said it was att issue with people calling me.
1.0
Details
Coverage Area
Customer service
Product or Service Quality
Reliability
Value for money
Website
#1338332
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I’ve been having problems with sprints phone and data services. The data routinely drops out or locks up and won’t give me any signal, or has a low signal insufficient to download the most basic info. They comment that I use 20 - 30g of data - problem is it’s multiple...
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#1337352
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I bought an LG V20 on a BOGO deal, added a Line and Got a free J3 Merge... In Nov 2016, EVERY MONTH since I have to go into the Store an REQUEST the Credit! I hear call Customer Service we cant help you, or You have to go to a Corporate store, Oh wait no you have to go...
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2.6
I liked
  • Plan
I didn't like
  • Billing and customer service
#1336189
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When i first signed up with sprint i had a two line contract, but to my surprise when i returned home from sprint store in Newburgh NY areas .i found 2 extra phones in the bag. nor was told anything, the agent snonk them in., so i returned to store showing the agent...
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#1334718
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Sprint - Billing Errors NEVER RESOLVED
I have made countless calls to Sprint regarding an error in my billing. I am two months into the process and have countless "INTERACTION CODES" , the date of the call, the name of the customer service agent and/or escalation supervisor that I spoke with, and yes they...
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1.4
I liked
  • Unlimited plan
  • Switching to att
  • Proximity of store to house
I didn't like
  • I was lied to
#1331222
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I had made a payment arrangement with Sprint to charge my card on August 11th. However, I do not have enough to make even half the payment until August 16th. I contacted them, hoping to push it back to that date because I will for sure have the funds. I spoke to an...
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#1326851
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