Kristin I

Beth's lack of being an asset for Sprint

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Beth's lack of being an asset for Sprint
Customer service calls are a huge factor in the whole face of Sprint.... my only complaint is with her our phone call was approximately at and or around 7 pm when she refused to transfer me to a manager not once but approximately 9 times she then told me to hold and proceeded to not transfer call and instead terminated the whole call and give or take 30 minute process
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Loss:
$12

Preferred solution: Let the company propose a solution

User's recommendation: Do not speak to Beth she is rude and non-assetable not helpful in any form

Kaushal S

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Verified Reviewer

Porting number out of Sprint is ridiculously painful!!!

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I wanted to port my dad's line out of my Sprint account into my BILs T-Mobile account. I figured, they are now the same company, so it should be a piece of cake.

Boy, was I wrong!!! First, my BIL goes to T-Mobile store to get a new SIM card for my dad's phone and get the number ported to T-Mobile. The rep there says, they cannot do that because they have been advised not to. Huh?

So my BIL takes the SIM card home and calls T-Mobile. The rep then informs him I need to get the number released first. I call Sprint - put on hold for about an hour (!!!!) and when rep comes on line, she does not understand what I'm trying to do. I tried "port my number", "release my line" and few other terms, but she keeps putting me on hold to check something (maybe a dictionary?).

Finally she comes back and tells me she needs to transfer me to another department. This is about 20 minutes after I started talking with her. I have a meeting coming up, so ask her to call me back after 30 minutes. No luck with that return call.

So I call back again, and so far am on hold for 32 minutes. Hopefully by the end of the night I'll be done. At this point, I'm just gonna port all my lines to someone other than Sprint!!!

And will NEVER even think about going back to Sprint if they give me free phones and free lines. Just not worth the stress!

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Preferred solution: Apology

User's recommendation: STAY AWAY FROM SPRINT!

Akshar Zlu
map-marker Brighton, Massachusetts

To see if I have international calling

When I go to Cabo I want my calls covered. I dont want a high bill when I come back. Will my calls be covered
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Marvin W Mwn

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Verified Reviewer

NES service

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The live advisory had terrible communication and sounded more robotic then a person was not listening at all we keep circling around the same *** that I provided the information to at the opening statement and when I mentioned credit score he didnt seem to have any idea what I was talking about hes sales where terrible no emotion I felt very Unconfident so I will go into the store and talk to a live person because he was like talking to a machine and he didnt ask any probing questions I can go on and on we was just awful
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Preferred solution: Better training for live sales

User's recommendation: Go into a sprint store

DanielL M Fer
map-marker Spring Garden, Pennsylvania

Outrageous bill that I do not owe.

I received a bill from Sprint in the approximate amount of 1800 and some dollars. When we cancel the service we turned in all the devices, two cell phones, one tablet and one hotspot. We had been told by the manager of our local store at Richmond Avenue in York PA that we do not owe anything else. We had experienced a lot of problems with the phones and the staff and Im very upset that this has not been resolved.
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Loss:
$1850
Pros:
  • Cons you never really pay off your phone
Cons:
  • Customer service and support
  • Representatives that lie

Preferred solution: Full refund

User's recommendation: Do not use Sprint for your sell services!!!

1 comment
Guest

Sprint did this to us . I am finally out of their clutches...every month a new bill..

when you ask for a extension. ( from the astronomical bill you recieve) ITs 50 dollar added..we work and trusted this company to be fair.when I was laid off during to CoVid..I finally had time and started to review our bills and realized we have paid 3Xs for 2020 devices and they still say we owe 400 plus.

When the merger happened our payment plan was changed to a "lease" plan. So heads up on that kids...NEVER AGAIN buy a NEW DEVICE..its a scam humans...completely....

Monica C Xkw

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Verified Reviewer

Paid off phone and account closed, sprint is still continue with the billing.

Called they gave me instruction to call another number, and no answer. Frustrated I gave up that day.
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Preferred solution: Price reduction

Anonymous
map-marker Los Angeles, California

Unable to use a new phone that I purchased

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I purchased a Samsung 20 ultra. Two weeks later phone didn't work, so I, took it back to sprint. They fixed it, and 2 weeks later phone not working. I was told that it was to late to change for another new phone. So this went on for a few months back and for so then I was told to go to samsung they was unable to fix so they gave me another phone I thought was new. Turns out that phone didn't work either. So I'm stuck with a used phone and paying for a new phone. This is not exceptable. The camera doesn't work on this phone so they sending me another used phone and im still paying for a new phone and i have been with sprint for over 20 plus year. Thanks Cry
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User's recommendation: Don't spend a lot of money on these phones just wait a get a used or refurbished and you want be hurt like me.

Clint O

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Verified Reviewer

Horrible service!!!! Need to speak to someone who speaks and understands English!!!!!!

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Worst service ever! I have been with Sprint for 20 years! I asked to be transferred to a manager 3 times disconnected 3 times! Finally some one agrees to transfer me to a manager I am on hold for 25 minutes and the guy comes back and says his manager will call me back, hopefully today. I said hopefully today? What tome do you leave? He says we are going home now. I tell him its 2:00 pm here. He disconnects the call
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Preferred solution: Let the company propose a solution

User's recommendation: Stay away or get away

Frances M Gwb

Phone turned off i paid my bill o 2/24/21 spoke to cutomer service on 2/26 I paid $222.00

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I have tried to call your customers service and can't get through cause your company will not allow ,turned off my phone!!!!!
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Pros:
  • Like my service until recently

Preferred solution: TUrn My PHONE On!!!!!

User's recommendation: DON'T trust Sprint customer service! Really up set on fixed income and this is how my family checks on me!!!!

Roy S Zqu

Complaint to how I was treated over the phone

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This company total sucks!! They treat there customers like crap over the phone. I will be switching to another provider asap
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Cons:
  • Suck

Preferred solution: Let the company propose a solution

User's recommendation: Do not use this service

2 comments
Guest

I assume your bill is late.. Again

Elzina Asz

i agree with you,,

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Anonymous
map-marker San Francisco, California

Terrible customer service

I have been having multiple problems with this company lately. Problems like honoring things that they promise and almost never is made. I talked to a associate at the call center, she takes the position of a senior advisor for sprint, when she's only a representative that answers calls. I confront her about it and admits about it. I ask for her Id number n tell her that I'm going to make a complaint about her and ends the phone call with her. Then all of a sudden my mom, sister, brother and dad calls me up asking who is this lady asking where I was( Dean Yoneda). My account was all screwed up from about the ending of June 2020 till December 3, 2020. That whole time period they would not and was told not to pay for my bill until i was told that I could pay for the bill. I finally got to pay for it on Dec. 3, 2020. A total of about. $1293.00 and on that same day was told why I was grumbling about 2 free phones of my choice to replace on my account free of charge for all of the problems that I've occurred over that time period. The way some of the higher up employees were very rude. Spent many and many hours on the phone with sprint. Some phone calls going over 12 hours long and within that time frame and others been hung up on, disconnected after talking to that person for hours. The really bad thing about that is that when you get disconnected from a representative that you were talking to and then get disconnected, there's no way to get a hold of them. According to all of the workers there. Everytime you speak to someone new, you have to tell them the whole story of what's going on. Somedays that I've been there or calling , I've spoken to more than 15 plus agents. I've told them many times to watch what time they're calling. I've been contacted a few times really early in the morning, like at 1am, 4am snd not think anything's wrong with calling then. I've asked them to be terminated from the agreement for the contracts of the phones and iPads cause of all the problems and that's not all of the problems that I've had with them in that time period. I've also been threatened about being sued. I was never asked if I was a veteran when I signed up. I'm saying this cause if you are serving, retired from with an honorable discharge. You get a disconnected price on plans, phones and other things that they sell and services that they provide. So in a way they've cheated me out of about $100.00 a month just for the the service fee for the data package. I've been with them for about a year and a half, do just that part they've already cheated out of me the sum of about $3600.00 . Who knows what else they've cheated out of me or even you. A higher up worker told me that it was my fault that I didn't ask for it. I told him that I didn't think so cause as a patron, we don't even touch the contract or really can see it until we have to sign it. I was calling them up on almost a daily basis throughout that time period and because of that my roommates were getting very upset and irritated about that situation at me. In spite of all this I've tried to hold my tongue back but wasn't able to at some instances where I was asking in a very calm and collective manner. But when I asked someone to speak to a higher up advisor nicely over 10 times in a row and di nothing really about it and say that they won't get them and then spit in your face??? That's what I get for being nice, helpful, giving, and other things , then get accused of doing something wrong when you did nothing at all.There's a lot more things that they have done bad. It's just to give you some idea of what I've been dealing with and going through with them.
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User's recommendation: Careful when dealing with this company

Sheila C Gjj

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Verified Reviewer

Complaint

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When I call my sprint phone or anyone calls my cell sometimes it goes straight to voicemail. It doesnt ring and doesnt take the voice mail either. This happens every few days. It is happening now.
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Shannon O Ybz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Smithfield, Rhode Island

Dishonest and lack of total care for customer and security of information.

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Sprint - Dishonest and lack of total care for customer and security of information.
I have never in my life encountered a company that is this dissatisfying . They refuse to help unless you have a code. Asked for my personal iCloud info after I told them about a possible theft and online fraud. Completely not trustworthy. I dont trust the company nor the employees at the Smithfield location in RI. Do your research before Signing up with them. They could care less about you. This is not the rant of an angry person but the warning of potentially sensitive information reaching the hands of those who do Ill will.
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Pros:
  • Easy to get
Cons:
  • Being febbed to
  • Customer service and support

Preferred solution: Apology

User's recommendation: Stay far away from Sprint / T mobile

Anonymous
map-marker Huntington, New York

I was double-billed

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I received an email that said I owed *twice the amount my Regular bill is-when questioned the BOT said it was because I missed January and February. I did not: Sprint-Thanks. $39.53 payment posted on 01/13/2021. It debits from account ending in w/in 3 days. Your pmt. confirmation #162241****. Sprint-Thanks. $39.71 payment posted on 02/22/2021. It debits from account ending in w/in 3 days. Your pmt. confirmation #163752****. FreeMsg
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User's recommendation: Whatever works for you… I’ve been a sprint customer for 20 years so…

Glenda S Zhg
map-marker Tampa, Florida

Worst service ever. I can't get any help from the company

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My phone keeps dropping calls for a year now. I have received no help on resolving the situation. I bought a new phone to go on the line and they can't even connect it at the store. They told me to call but my phone keeps dropping the calls. They are happy to charge me to end the lease but they don't keep up their end of the contract by providing service that works. Run from this company. Don't do it you will be stuck in a contact and if you have issues, you will not get it resolved and will have to pay to get out of the contract
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Loss:
$300

Preferred solution: Let the company propose a solution