Not resolved

I purchased an Apple I6 Plus through Sprint in February of this year. I signed up for the Total Equipment Plan at $11 per month.

Today I had oil on my hands, it slipped, and the screen cracked--everything else worked fine I tried to file a claim. The Spring rep said contact Assurion (their provider), but gave me a tip--it will be cheaper at Apple. Sure enough, Sprint/Assurion want a $200 deductible; Apple will repair the screen for $149 with no insurance. AND, if i had chosen Applecare, there would be no charge for screen replacement.

Nothing in the ads for the TEP tells you how much the deductible will be.

As a 20 year customer of Sprint, I just trusted them. Well, shame on me.

Product or Service Mentioned: Sprint Total Equipment Protection Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: High deductible.

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