I purchased an Apple I6 Plus through Sprint in February of this year. I signed up for the Total Equipment Plan at $11 per month.
Today I had oil on my hands, it slipped, and the screen cracked--everything else worked fine I tried to file a claim. The Spring rep said contact Assurion (their provider), but gave me a tip--it will be cheaper at Apple. Sure enough, Sprint/Assurion want a $200 deductible; Apple will repair the screen for $149 with no insurance. AND, if i had chosen Applecare, there would be no charge for screen replacement.
Nothing in the ads for the TEP tells you how much the deductible will be.
As a 20 year customer of Sprint, I just trusted them. Well, shame on me.
Product or Service Mentioned: Sprint Total Equipment Protection Protection Plan.
Reason of review: Warranty issue.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: High deductible.