Contact Sprint Customer Service
How to Reach a Person at Sprint
Verified Contact Information
Toll-Free Number:
-
1-877-453-1304Payment
Customer Service:
-
1-866-482-2003Assurance Wireless
-
1-866-493-1321For Business
-
1-800-866-2453For Personal
Sprint Emails:
Investors/ Franchising
Jobs/ Career
Legal
DMCA Inquiries, Privacy Inquiries
Sprint Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Sprint Phone Number
1 (877) 453-1304
Average Hold Time
00:04:45
Average Calls duration
7 minutes
Most Popular Sprint Email Address
webremovals@t-mobile.com
Sprint Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
Call Volume by Day
View full overview ›
Sprint Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Sprint Phone Number | 1 (877) 453-1304 |
| Average Hold Time | 00:04:45 |
| Average Calls duration | 7 minutes |
| Most Popular Sprint Email Address | webremovals@t-mobile.com |
| Sprint Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (14% reported full resolution) |
| Sprint Customer Service Rating | 2.7 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Account, product/ service, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to Sprint | First and last name, phone number or email |
Call Volume by Day
Contact Information
Corporate Office Address:
T‑Mobile USA, Inc.
12920 SE 38th St.
Bellevue,
Washington
98006
United States
Other Info (opening hours):
Mailing Addresses:
Questions and Comments
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Bankruptcy Legal Notices
T-Mobile Bankruptcy Team
P.O. Box 53410
Bellevue, WA 98015-3410
Summary of Sprint Customer Service Calls
9K
TOTAL
CALLS
CALLS
06:49
AVG CALL
DURATION
DURATION
14%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sprint?
Payments and Charges Question:
- “You charged me for what I didn't authorize that I want my money back”
- “Billing problem”
- “Disputing the bill”
Account Question:
- “Unlock a phone”
- “Unlock device”
- “Unlock the phone”
Request for Information Question:
- “About a locked phone”
- “Have a question about out of country calls and text”
- “Request for Sim carrier unlock”
Product/ Service Question:
- “My phones went crazy because it aint working. They said, I got ninety three viruses”
- “13 spam calls in 10 minutes, same phone number. Ive asked them to stop. The number is "disconnected" when I call back.”
- “For phone to work correctly”
Staff Question:
- “Put more service on my phone”
- “New service”
- “No service”
Activation/ Cancellation Question:
- “Cancelled WiFi and internet. You sent an email saying you are cancelling my email account. I did not know this was through sprint”
- “Cancel”
- “Cancel service”
Return/ Replace Question:
- “I need a replacement Visa card from Sprint that was accidentally destroyed”
- “Need to change my November flight departure day and return day.”
- “Changes debit card”
Cards Question:
- “Need a Visa card that was accidentally destroyed. This was from when I had Sprint.”
- “Visa card eas destroyed. Need a replacement”
- “I need a sim card for my phone is boost but says it needs a”
Employment Question:
- “Payoff statement”
- “Sir tell me about interview date ....i also clear sprint oil job test”
- “Pay off my debt”
Shipping and Delivery Question:
- “Package”
- “Actualizar tarjeta de débito”
- “Trying to add international package”
Refund Question:
- “Refund”
- “Taking a lease off and getting my money back from they stopped sprint”
- “I need my refund on my overpayment”
Website/ Application Question:
- “Poor download from web”
- “I wanted to know if you could download JW.org application”
- “I can't access the website and I'm trying to make a payment arrangement”
Other Question:
- “Phone box open on road”
- “Open box”
- “Cable wired exposed above grand”
Sprint