Sprint Phone Numbers and Emails

Toll-Free Number:

  • (888) 211-4727
    New customers

Customer Service:

  • (800) 366-0707
    Credit - Debit Cards
  • (866) 805-9890
    International customers (Canada)
  • (866) 634-3843
    International customers (France)
  • (877) 294-9003
    International customers (Mexico)
  • (800) 201-7545
    International customers (Trinidad and Tobago)
  • (888) 226-7212
    International customers (While in the U.S, Puerto Rico, and U.S. Virgin Islands)
  • (817) 698-4199
    International customers (While travelling abroad)
  • (888) 211-4727
    New customers
  • (800) 366-2255
    Sprint FONCARD
  • (855) 639-4644
    Sprint Prepaid questions nda support
  • (877) 365-6413
  • (800) 877-4020
  • +49 800 180 0951
    International customers (Germany)
  • +3 980 078 7986
    International customers (Italy)
  • +44 808 234 6616
    International customers (UK)

Report Fraud:

  • (800) 599-5090
    Lost or Stolen Sprint FONCARD
  • (678) 278-3993
    Lost or Stolen Sprint FONCARD (From international location)

Business Customer Service:

  • (800) 927-2199
    Account questions
  • (800) 230-9709
    in Spanish
  • (866) 653-1056
    Internet connectivity, VOIP and Converged wireline and wireless

Business Sales:

  • (866) 313-6672
    5 plus employees

Sales:

  • (866) 275-1411
    Mobile
  • (866) 866-7509
    Personal Wireless: New order, Upgrade, Add new phone

Technical Support:

  • (866) 556-7310
    AIRAVE

Sprint Emails:

Business Customer Service
Landline
Media
More phone numbers and emails Less phone numbers and emails

Sprint Contact Information

Corporate Office Address:

Sprint
6391 Sprint Parkway
Overland Park, Kansas 66251-4300
United States

Other Info (opening hours):

Mailing Address:

PO Box 4191

Carol Stream, IL 60197-4191

Edit Business Info

How to Contact Sprint?

In order to speed up the process, prepare all relevant information including your 10 digit Sprint number and account number, your security code and also the final 4 digits of your social security number.

Dial 1-866-866-7509 if you are an existing customer or 1-888-211-4727 if you are a new customer.

If you are calling from a Sprint associated phone press "1", otherwise enter your 10 digit Sprint number.

For other consultations you will have to press 2. The following options will be presented

press 1 - to activate on your new phone or if you’re moving your current number to another phone or device, .

press 2 - to add a line to your account or by a new device or accessory or if you’re new to Sprint and want to start service, .

press 3 - if you need help or have issues with payments, billing, your phone or account changes, .

press 4 - to see if you’re eligible for a phone upgrade.

press 5 - for all other questions including order status and to find a store.

Follow all these prompts in order to make your Sprint customer service call much faster. You will be connected with a Sprint customer service representative.

More information

Sprint Rating Based on 879 Reviews

Rating details

1.6
more details
Customer service
Billing Practices
Website
Reliability

Rating stats

Rating trend

Summary of Sprint Customer Service Calls

6.1K TOTAL
CALLS
08:59 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sprint Customer Service?

Payments and Charges Question:

  • “Make a payment”
  • “My phone bill”
  • “Bill”

Activation/ Cancellation Question:

  • “I bought a new phone aneed to get it activated and transferring my old phone to my son”
  • “To cancel my paramount+ account”
  • “Cancel service”

Staff Question:

  • “I would like at To discontinue our service fr sprint we already tswitch to other service,thanks”
  • “Talk to a person customer service”
  • “Service problems”

Product/ Service Question:

  • “My phone broke and I switched to apple and It wants me to verify my phone number”
  • “Cellphone not connecting to network”
  • “5G network”

Request for Information Question:

  • “I'd like to know when my phone is paid off”
  • “Concern”
  • “I need to talk to a representative”

Account Question:

  • “Need to open new account”
  • “Forgot Apple ID password”
  • “Account number”

Cards Question:

  • “Ending SIM card lock”
  • “Friend give me a song and check with my SIM card in it and it says to call Sprint to unlock device”
  • “I received two sim cards in the mailbox. Why did you me send two sim cards”

Return/ Replace Question:

  • “Do I need an appointment at my local store for phone replacement”
  • “Need phone replacement”
  • “Need to replace my current SIM card for European travel”

Employment Question:

  • “Need to pay off an old account.”
  • “To pay off a purchased mobile phone.”
  • “Pay off phone”

Shipping and Delivery Question:

  • “IPhone not delivering notifications to Bluetooth”
  • “Did not receive refund”
  • “To get the iPhone 11 556 GB and pay monthly installment payments”

Refund Question:

  • “My refund”
  • “Refund”
  • “Asking abut the refund”

Website/ Application Question:

  • “Access denied to sprint website and app”

Other Question:

  • “Phone issue”
  • “Phone is shut off”
  • “New phone”

About

Sprint Terms of Service
To read more: https://www.sprint.com/en/legal/terms-and-conditions.html
Sprint Privacy Policy
To read more: http://goodworks.sprint.com/people/customers/privacy
Top Sprint Services

Customer Care, Phone Service, Phone Plan

Top Sprint Products

Account, Tablet, Protection Plan

Sprint Pros and Cons

Pros: Proximity of the store to my home, Unlimited data plans, Family plan in my budget, Unlimited plan, Customer service

Cons: Customer service, Run around from sprint, No resolution, Unprofessionalism, Unprofessional manager

Related Companies

TMobile, MetroPCS, Assurance Wireless, Metro by TMobile, Clear Internet

Summary

Sprint Corporation or just Sprint is a large telecommunications holding company. It was founded by Jacob Brown in June 1899. Its headquarters is based in Overland Park, Kansas, United States. Sprint provides wireless services as well as wireless voice, broadband services, and messaging. The company operates through a number of its subsidiaries under the following brands: Virgin Mobile, Boost Mobile, and Assurance Wireless. Sprint Corporation is also an Internet provider. The company serves the United States, Puerto Rico, and the U.S. Virgin Islands. Available plans include Family Plans, Unlimited Plans, Single Line Plans, and No Credit check Plans. It is also possible to buy Apple iPhones and Android phones at the company.

Sprint reviews and complaints

Sprint is ranked 371 out of 1707 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods

VISAAmerican ExpressMasterCardPayPal

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