I was with Sprint for 16 years and decided to switch providers. I called Sprint to find out how much my last invoice would be if I canceled service that day.
The Rep told me that they pro-rate the final month and not to worry. So, i canceled my service that day. I then got a bill for almost 200 dollars. What?
I called Customer Service and explained to them what the rep told me and he said, ' I'm sorry he told you that but you pay a month in advance for service and so you owe us one more month'. I told him that it wasn't my fault that I was given incorrect information and that Sprint should take action and not hold me accountable for his mistake. I also asked them to look at the notes on my account and listen to the recorded conversation between us but they refused. Why would I pay in advance for a month that I'm not even a customer of Sprint?
I wasn't really happy with Sprint for many years but I didn't want to choose another evil company so I stuck with them.
I do not recommend them. I do recommend Ting where you only pay for what you use and the customer service is always helpful and honest.
Product or Service Mentioned: Sprint Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.