I have been having the WORST cell phone service from Sprint that I've had in the ten years + in this past 6 wks! This is July 1st 2013.
My husband too. Almost every other outgoing call that I make is getting me my voice echoed back into my ear. I have had to hang up and use our land line to make any outgoing calls, and because of financial limitations, I had to block all long distance calls or anything considered a "toll call" by our carrier. I could not find a phone number on the Sprint website or the bill for tech support.
There is NO "chain of command" where a customer can call and get directed to the proper rep the first time. I ended up having to do an online chat and ended up with a rep who gave me a "tech number" to call. I asked if he could provide a credit for the lost/crappy service we've been getting and he only managed to scrape up $25 for us. We are paying almost $200 a month for our service and this is what we get!
When I complained to him about the echo, he claimed that there was no reports of anything like that in the 91201 Glendale CA area in that time frame. So the burden of proof is on MY shoulders! Because we are in financial distress and were only able to pay half our phone bill this month, which has only happened a few times in the last ten years, every attempt to call them resulted with the recording that we our bill is overdue and how would I like to pay up? There were NO options to bypass the message!
Every other phone number I tried to call thru gave me the same opening line. They just want their money and they are not interested in HEARING ME. I get the feeling that maybe Sprint is deliberately scrambling or jamming our signal because we are in financial distress? But it's not like I've been avoiding them?
So now to get any help, it's like I am getting forced to go into a Sprint store whether I am able to or not?
Is anyone else out there getting abused by this company like we are? Thanks.
Monetary Loss: $250.