bought my htc evo cell phone from sprint, and had to make total changes to my business account which has many phone lines, just for buying this phone.
anyhow after 3 weeks of use, the charger port became loose and now will not charge at all. took into sprint store for replacement, was told i would have to send to asurian, their insurance agent, and pay $100 deductible.
i then called their customer service and explained the phone was not charging and was internally loose. they stated that they could only send a used/refurbished unit as they have no new ones. (called store and asked if they stocked new ones and they did!)
i have cancelled all my accounts with sprint and recommend so to anyone else looking to get what they pay for, and won't take run around style warranty from a high end product.
called htc and let them know of my disgust with sprint, they said i was right and that sprint should be replacing them with new as they are the only dealer. i asked what can htc do, they said they could repair it but i would have to pay shipping, and i pay $39 and give them my credit card information!!!(NEW PRODUCT WITHIN 30 days of LAUNCH) wow!!!
A metaphor would be if you purchased a BRAND NEW Mercedes Benz, and 3 weeks after paying an arm and a leg, the car wont start, batteries wont charge, etc. you call the dealer, which is the only one in NORTH AMERICA, and they tell you that they can't fix it but will give you a used one instead, or you can go to germany and have the factory fix it, and you pay for it!!!
LETS SEE HOW LONG THIS PHONE IS AROUND BEFORE A RECALL.