I spent the month of november trying to get all the mess ups fixed that these unexperienced sprint representattive have caused, but like always it only gets more complicated with ALL these different representatives i have had to speak with (WHY?). Because all they keep doing is messing with my plan and not really knowing what the *** they are doing.
Just to let you know i have been with the company for about 5 and a half years now.( 3 different contracts of 2 years each.)That proves how much i take sprint seriously as a customer.I can't say that sprint takes me seriously as a customer.
I will not be with sprint anymore after this contract is over unless i get all my complaints resolved!I also expect some kind of compensation for all the stress, and time i have been put through because of the lack of experience that i unfortunally had to deal with for being a dedicated customer.
For all i know this letter will be carelessly unappreciated as i was to many of your representatives! I pay my bills, what am i doing wrong?
I have spent 3 hours (straight) on the phone with your representatives a couple of days ago.I was also asking to speak with a supervisor and when i did he personally did want to understand why i was upset and hung up the phone on me.Thats after i explained to him that i been on the phone for about 2 hours now, he hung up.
The three hours i spent on the phone with your representatives i honestly spoken to 15 different
representativesof yours that just kept on transfering me to another person, nothing was resolved.(WHY?)If you don't believe me look at my calling records and see how many times i have spent with your representatives on the phone.Your actions will help me decide to stay with sprint or not.I you even care, because so far myself and my time has been not cared about by many of your employees.Writing this letter and spending all my time on the phone with your employees should show you that i care about my responsibilities to sprint as a customer.So please do not only meet my expectations but i would also appreciate someone in cooperate to give me a call and assure me that this will not happen anymore.Thank you
My phone number is ......................you should be able to get all the information of myself from my number.
Product or Service Mentioned: Sprint Phone Plan.