I was a Nextel customer for 7 or 8 years. I recently needed to replace my phone as I had been in a traffic accident and the phone was partially broken as a result - the flip part wouldn't shut and was falling apart, but still usable.
I called in to see 1) if I had insurance on my phone AND 2) when my contract would be up because I couldn't remember. The employee I spoke with informed me that my contract had expired in April and I was no longer in contract. To verify, I said, "so if I cancel my service, I just have to pay the balance of my bill for the month?" and they said yes, that's it. Apparently, this was incorrect, because I received a bill for an early termination fee one month later.
I called the company to complain, and filed a dispute, which I never received any word on - just another bill. Upon calling in again, I was told the dispute was denied and I would have to pay. The employee that I talked to made no note of our conversation regarding the contract, so I am SOL. I asked to talk to a manager, which I practically had to scream at the employee to get to a manager.
The manager told me there was nothing they could do. I called their Corporate Office. Same thing. So DUE TO THE LIE OF A SPRINT/NEXTEL EMPLOYEE, I am liable for a $200.00 early termination fee.
I also filed a web complaint with no response. This comes down to a corporation's unwillingness to be responsible for the lies of it's employees while working on their behalf. To me, this means your whole company is a liar. I'm sure their huge corporation needs that $200 worse than I do, and obviously, leaving a long-term customer with a reasonable solution and a good impression of their company is not worth $200.
How much do ads cost?
Because that being the case, I'm not sure it makes any sense to pay for them (I'm listening to one on TV now!). One thing is for sure - at Sprint/Nextel, the corporation is always right - and the customer is always wrong!!!!"