I have been with Sprint for 9 years and thought I might want to upgrade the 2 phones on my account. So I go to the Sprint website (without logging in) and see that they have the IPhones for $99 after a $450 discount for agreeing to a 2 year contract for new customers.
So I log into the website and get spammed with pop ups telling my about the $150 credit I get per phone because I am such a valued customer. But the $450 discount for agreeing to a 2 year contract is now only $300 which would make the price of the IPhone, for a 9 year customer $99.
So, that means that John Doe, who has never had an account with Sprint will get the exact same price as a long time customer. They just split up the numbers, called them something else and the end result is that a long time customers get absolutely nothing in return for their loyalty.
Sprint obviously doesn't value their existing customers. I am regretting agreeing to my last contract, but thankfully, that's a mistake that will be corrected since I can get the exact same IPhone through AT&T for .99 cents.
Buh By Sprint, Hello AT&T.