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Sprint - Miss interpreted sales pitch

Buy one get one free, even sprint customer service said “is anything really free”. Definitely not helpful. Plan and simply,buyer beware.
#1454461
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RETURNING ALL FIVE PHONES To: Aundra Hull - Customer Satisfaction Division On September 6, 2017 I entered the Sprint Store inside of Countryside Mall in Clearwater Florida. I was looking to switch from my then service from T-Mobile. I spoke with Daniel Hadsall of...
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1.0
#1454139
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Sprint - Was fully resolved!

Fully resolved with the patience of cj and forget last to text support people talked to! Excellent customer service! in beginning in being charged extra two free phones but no longer an issue!!
#1453664
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Sprint - What a racket

Buy one get one free, not such thing, buyer beware. The sales guys slid one in on me, I questioned and question he assure me the line would be removed, the as time passed I just did not do my due diligence, my fault, but I feel totally ripped and all they say is " You signed" wow, I sure did. To get one free you must open another line that cost the same as if you would lease a new phone, but they are "supposed" cancel the line, Nope never did never would. I Bought out both phones, moved to T-Mobil, they seem very upfront no BS, BUYER BEWARE!!!!!!!!!!!!!!
2.6
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I liked
  • Service coverage
I didn't like
  • Racket of buy one get one free
#1452152
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Sprint - Dad got two new phones last year to be free charge

NOW Sprint trying charge dad extra $60 for two FREE phones!!Was NEVER told by Sprint in Winter Haven Florida by a CAMERON NO CHARGE NO COST FREE PHONES. Going fraud dept as NOW Sprint says were sorry OFFER ENDED after 12 months!!!You kidding me?!!!
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
#1451744
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Sprint - Insurance charged without consent

I just sign up with sprint was not even aware they added insurance without my consent as soon as I caught it reviewing my acct the next day I cancel it it took me almost a week to cancel, they told me I would not be charge but just saw my bill and I’m still charged for it, I have call and they told me they can only give me a credit if 50 percent of the ins charge for the month, wow what kind of bull is that I just join and already considering canceling them
#1451629
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I cancelled my sprint service in october and ive spent over 12 hours on the phone with them trying to correct the final bill. #1 they closed my account but ACCIDENTLY kept me on autopay for a closed account and charged me again. Been trying to fix that siince first...
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1.6
#1450224
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Oct 23, 2018, I changed ownership for 4 cell phones lines to my account with Sprint. My new wife, her mother, her daughter and husband. After going through the change of ownership I called into Customer Care with a few questions. 1 question states were the 4 lines...
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1.8
I didn't like
  • Incredible bad customer service
#1448852
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Sprint - Fraud, Larceny and Lies...!

I have been a customer of Sprint for almost a decade I was fraudulently sent a replacement device by a customer service representative who went through the verification voice activated phone line on my behalf and answered the questions for me and posing as me. This was a female posing as a male...! After months uptime energy aggravation the problem was corrected but nothing was ever done for me. One year after my contract ended with the dispute of the balance for being overcharged for a device in a contract that was changed three times I was charged over $500 from an account of which Sprint was never provided by me. This company needs to be investigated by the FBI and I will be contacting them immediately...!
1.0
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#1447671
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Contact Sprint

Mailing Address:
Sprint
KSOPHT0101-Z4300 6391 Sprint Parkway
Overland Park, KS 66251-4300
USA
Phone:
(888) 211-4727
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Sprint - Over charged

I canceled my account 2 months before contract was up and they sent me a email saying to own phone plus remainder of contract cost would be $318.00 so i went to sprint store to pay total to keep phone and to my surprise the bill was $410.00 wtf. Scam and I'm glad i went to verizon my reception is so much better..
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
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Diversity of Products or Services
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Product or Service Quality
Reliability
Style and Design
Value for money
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#1447032
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