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Some time ago we lost a phone and sprint said I could not cancel the phone line I had to keep paying on it or I could put a hold on the line and pay $10.00 a month until the contract was up. We recently went in for new phones and I discovered that for 24 months after...
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I didn't like
  • Lip service but not on paper
  • Policy change without notifying me the customer
  • Lip service
#1192141
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10/25/2017 Signed up, paid $42.48 for refurb iPhone 6, phone number 913-228-7380 11/6/2017 The phone I received was defective. I called and CANCELLED contract under 14-day satisfaction guarantee. Sprint will mail me a UPS return shipping label. Refund will be given...
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1.0
I didn't like
  • Cus
  • Current issue with sprint im having
#1185794
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Turned in an old unlocked iPhone 6 back in December to upgrade to the iPhone 8, with a $300 discount promised. I specifically asked the salesperson at the store if I could have the iPhone 8 unlocked, as I spend a significant amount of time working in another country...
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Anonymous
Anonymous

Update from OP: they will not unlock the phone for an additional 50 days. I am so done with Sprint and will advise everyone I know never to use them.

#1185241
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Sprint - Impossible to deal with

After 9 years with sprint ,,Tried to cancel 1 phone line....4 days ,,,,,,,,,, 6 reps and lots of begging to please just do what i want... Not to mention I got hung up on 4 times...it got done..( MAYBE )...just Ridiculous....left and went to t- mobile
2.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1185103
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Sprint screwed my blind butt for the last time Watch & share the video I got so sick I came home to relax I am so worked up I can't even work https://m.facebook.com/story.php?story_fbid=1570050836404707&id=495204850555983 Pls watch & share I nearly had a stroke they...
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#1185026
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I spoke to a very difficult person who would not let me cancel my third line. After a death in the family she insisted that I did not want to cancel my third line and so she put me on hold for 20 minutes, then tried to up sell me again. I HATE everything about sprint...
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#1183452
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Cannot get into my online account, because of some new "security" feature. Have made multiple calls, chats, gone to store, hours and hours of wasted time with no resolution. Operators refuse to escalate to supervisor despite multiple requests. No matter who I talk to...
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2.0
I liked
  • Coverage area
I didn't like
  • No resolution
  • Terrible customer service
#1181538
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When you sign a new contract with Sprint, they offer you a Buy one Get one free deal on iPhones. This advertisement of course brought us in. After the 18 months of dealing with their terrible customer service because half the time they didn't credit us for our "free"...
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2.2
I liked
  • Pricing on plans
I didn't like
  • Customer service reps
  • Bad business practices
  • Coverage
#1179639
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Sprint - There's A WAS OUT!!

Check YouTube for unlocking blacklisted phones.. they'll have that sprint phone unlocked ASAP. sprints lies weighed n they tell you it's network locked
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1178821
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Contact Sprint

Mailing Address:
Sprint
KSOPHT0101-Z4300 6391 Sprint Parkway
Overland Park, KS 66251-4300
Phone:
(888) 211-4727
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In December 2017 I called Sprint to talk about leasing 3 phones on my account. I am on their website, and see an HTC U11 phone for $19.00 per month for 18 months , with the choice to buy the phone or upgrade to a different phone. Thinking $19.00 is still to high for a...
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1.1
I didn't like
  • Deceptive lease practices
#1177872
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