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5.0
Details
Update by user Jun 13, 2019

We received a call from Sprint local store on June 6, 2019, informing us that they did nit locate our phones. When speaking with Sprint corporate we were told that we to return our phones asap.

On June 9, 2019, we went to the store to return the phones. Once there, we...

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6 comments
Anonymous
#1839159

Never trade in your good working phones.

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Featured
ID
#1550594 Review #1550594 is a subjective opinion of poster.
Location
Watertown Town, Massachusetts
Service
Sprint Phone Plan
Reason of review
Not as described/ advertised
Loss
$2500
Preferred solution
Full refund
Most helpful review
I received a collections letter stating i owe SPRINT $664.56, and they are willing to settle for 1/2 the payment of $332.28. Obviously not! I dont have an account with sprint! I will file a complaint with the BBB, FTC, and the POST MASTER... There are many scams out...
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40 comments
Anonymous
#1789247

I received a letter from convergent outsourcing saying I owed $125.98 but they would take a reduce payment of $63.25 if paid buy a certain date. this so called debt was thru PayPal credit.

So I responded letting them know that I don't have a PayPal credit account. they sent me a letter back saying the debt was valid, with some charges on this letter made back in 2006 and 2012 and the letter had PayPal's logo on it.

So I called paypal and they gave me there paypal credit phone#, so I called them and talk to a automated voice saying they could not find me in there system and then it asked to try a different way and asked for my full SS# that's when I just hung up.This leads me to wonder if paypal credit might be part of this scam? what do you think?

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ID
#312853 Review #312853 is a subjective opinion of poster.
Location
Bossier City, Louisiana
Product
Sprint Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Sprint has horrible customer service.. I have been given the run around about my factory defective S20 for the last 2 weeks.. I have sent my phone to Assurion only to have it sent back with a note saying they could not fix it.. So, I am basically paying for a phone I...
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ID
#2177008 Review #2177008 is a subjective opinion of poster.
Location
Wayne, Indiana
Pros
  • Switching to att
Cons
  • Bad handling customer concern
  • Bad business practices
Preferred solution
Deliver product or service ordered

I was fooled

1.0
Details
I was thinking I had a credit with you all for a watch when I went order it said something about my data using it up this is wrong no one ever explained to me about that

User's recommendation: I will tell customers that you all are awful and scam people.

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ID
#2173748 Review #2173748 is a subjective opinion of poster.
Location
Chicago Heights, Illinois

? Poor business

1.0
Details
Don't want to pay extra fees for credit of past due payment. I have no contract
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ID
#2173730 Review #2173730 is a subjective opinion of poster.
Location
Manassas, Virginia

Fraud

1.0
Details
I am completely dissatisfied with pissed consumer. My idea of service is being helped when I present my complaint. I dont want to pay a dollar with my credit card for another service that says I can cancel it at any time. It would be nice to just receive assistance. I will never use this service forget I ever asked for assistance. What a disappointment. You actually deserve no stars.

User's recommendation: Don’t bother!!!

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ID
#2170820 Review #2170820 is a subjective opinion of poster.
Location
Pompano Beach, Florida

Lack of service

1.0
Details
I have been trying to get resolution for all kinds of issues since July. No one can explain why I have dropped calls, pictures and messages that take hours to receive. And why pictures I am trying to receive say"unsupported file"! I've been told I need a new 5G phone, new sm card, it's a tower issue, etc. They sent me a booster that changed nothing. Now they want to send another device. I have been a Sprint customer in this same home for 16yrs. I am done. This is RIDICULOUS!!!!

User's recommendation: Get a different service.

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ID
#2170043 Review #2170043 is a subjective opinion of poster.
Location
Seguin, Texas

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Sprint Complete Care is A Complete JOKE!!

2.3
Details
I signed up for Sprint Complete Care for 2 IPhone X/s on my account. The sprint tmobile locations can't repair broken screens. Cause they don't have the parts in stock. How is that possible after scheduling an appointment for the repair. They just push you off to Apple Care, Which scheduling an appointment is always a week away.... This is crazy. I've been paying $40 a month for 18 months to protect these phones. Thats $720.without a single claim... how can there service be so bad. That explains why its Tmobile.. ...

User's recommendation: Do not purchase Sprint Complete Care.

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ID
#2167636 Review #2167636 is a subjective opinion of poster.
Location
Piscataway Township, New Jersey
Pros
  • Coverage area
Cons
  • Protection plans dont protect
Loss
$1100
Preferred solution
Let the company propose a solution

Misled by Sprint employee about ownership of phone.

2.6
Details
We were told that we would own our two phone after two years. Now that we cancelled our Sprint service because of price increases, we're told we still owe $198 on each phone. What a scam. We were totally misled. If a class action suit is commenced, I would like to participate....oh wait, they're out of business. Go figure. Thieves don't survive.

User's recommendation: Don't use Sprint/T-Mobile.

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ID
#2160687 Review #2160687 is a subjective opinion of poster.
Location
Blue, Missouri

Want to reactivate phone number

it said dont recognise my number
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ID
#2160671 Review #2160671 is a subjective opinion of poster.
Location
Thessaloniki, Central Macedonia

Billing

1.8
Details
Been over charged almost 100$ for 2 months now. Have wasted over 5 hours on phone with sprint rep and still NOT fixed

User's recommendation: Get different company.

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ID
#2158291 Review #2158291 is a subjective opinion of poster.
Loss
$200
Preferred solution
Price reduction

Sprint Products and Services Reviews

Product or Service Reviews
Samsung Cell Phone Upgrade  1.7 9
Mobile Phone Service  1.5 70
Phone Plan  1.7 110
Cell Phone Leasing  1.5 13
Website  1

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Latest Question

Why is my email not working on my phone? Does it need to be reset by Sprint?

My email inbox will not update beyond September 3rd. Please check it for me and send an email notification when the problem is fixed. Thank you.

Sprint Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.5
Details
Already sent one review and requested that correspondence came to me because I am doing this on behalf of my 88 yr mother who doesn't understand how to do this stuff. Unfortunately it still went to her, and I cannot go see her and access her computer because Covid. MY...
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ID
#2157006 Review #2157006 is a subjective opinion of poster.
Location
Pleasant Hills, Pennsylvania
Preferred solution
Fix it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
After my ordeal with Sprint I transferred my two lines to AT&;;;T. Anthony and his team located on Boston Rd in Springfield, MA, are amazing. I walked in and in the course of 30 minutes he transferred my lines from Sprint. This is my review of Sprint and how...
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ID
#2156270 Review #2156270 is a subjective opinion of poster.
Pros
  • At&t helped fix my situation
Cons
  • Sprint sucks
Loss
$10000
Preferred solution
to be discussed

This is the worst service that I ever. Plus I been with you since 2004

1.1
Details
Worst service that I ever. Plus I have been with you since 2004

User's recommendation: Go some where else.

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ID
#2151071 Review #2151071 is a subjective opinion of poster.
Service
Sprint Samsung Cell Phone Upgrade
Preferred solution
Let the company propose a solution

To pay bill

1.0
Details
I have a Sprint phone obviously you have merged with Sprint but you have not made it where a person can pay their bill
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ID
#2149737 Review #2149737 is a subjective opinion of poster.
Location
Woodbridge, Ontario
Service
Sprint Mobile Phone Service
Pros
  • Phone service
Cons
  • Lack of service in resolving problems
Preferred solution
Add Sprint to your website
1.0
Details
I left a number for them to call me back. Received a voicemail but my phone did not ring. This happened a second time. 3rd call my phone rang and I established a tech support call I explained the scam shield app from T-Mobile is not working on my phone. The tech kept...
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ID
#2147239 Review #2147239 is a subjective opinion of poster.
Location
Palm Harbor, Florida

To activate a phone

Need to activate a phone my husbands phone broken I have a iPhone 6s activated
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ID
#2143555 Review #2143555 is a subjective opinion of poster.
Cons
  • Coldnt reach a human
  • Difficult to reach a person
Preferred solution
Activate a phone