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Sprint - Billing Errors NEVER RESOLVED
I have made countless calls to Sprint regarding an error in my billing. I am two months into the process and have countless "INTERACTION CODES" , the date of the call, the name of the customer service agent and/or escalation supervisor that I spoke with, and yes they...
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1.4
I liked
  • Unlimited plan
  • Switching to att
  • Proximity of store to house
I didn't like
  • I was lied to
#1331222
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I had made a payment arrangement with Sprint to charge my card on August 11th. However, I do not have enough to make even half the payment until August 16th. I contacted them, hoping to push it back to that date because I will for sure have the funds. I spoke to an...
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#1326851
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First thing is the automated phone recording it seems like no matter what buttons you push for the reason for your call such as sales or tech support you get to customer service and then have to spend time with them repeating what you did in the automated system before...
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1.0
#1326689
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12 calls. 10 hours. One month of no incomming calls/calls dropped/circuits busy. No one has answers- tower noted as 60% dropped calls- no tickets to repair. Tickets issued, I have to call in to speak again and again to someone, be put on hold to no avail. No internal...
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Anonymous
Anonymous

It's me again. Still no resolve. They instant message me about a time to call (which is hilarious since I have no incomming calls), then they blow me off, refer me to a toll f...

#1326398
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Sprint has the worst network service to much bills and plus there agggreements are tricky I have paid full for my devices and they are still not unlocking it after paying for all my devices in full they still want me to stay with them for 50 days that was my worst...
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1.0
#1325941
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I have been a Sprint customer for 15 years. We have 8 lines (1 air rave and 1 line set up by a manager, part of the complain). Since March of 2017 we have been dealing with charges and issues with Sprint. Went into a sprint store to upgrade (my sons) iphone in March...
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1.1
#1324651
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I am also considering paying off my BOGO phones early and was told I loose the discount on the second phone. This is rediculous. I get the credit if I make 24 installments but not if I pay it off. My contract does not specify that and it is not fair. Someone suggested...
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2.3
I liked
  • Purchase process was fine
  • Phone worked
#1323612
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Because At&t can't seem to provides service in my area and a 73 year old husband with congestive heart failure and a list of other health issues. I was forced to find a wireless service that had a decent signal at my home. And sprint showed to have excellent service ....
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Product
I liked
  • Signal at my house
I didn't like
  • Customer service misled about everthing
#1323138
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I've been with Sprint for over 14 years. In November, I decided to upgrade my phones as early Christmas presents. The Sprint location that I went to added an additional 2 lines to my plan, at $20 each. I have spoken with reps on 4 different occasions, wasting hours...
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2.3
#1322497
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Sprint dont care about its customers

Today i called yo upgrade my phone.Now mind you i set up a payment plan and going to pay my bill in one week.They would not let me upgrade even though i have has no problems doing this in the past.They are very rude.I have been having problems with spring for a while no.They switched me to so many people.They are about to lose a good customer.They have no respect and only about money.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1321910
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