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When we rolled our account into this new one, we were guaranteed by a sales agent who promised he had notated by account, that since the original account was "grandfathered" and did not have to pay the "phone access fees" this new account would not either. When I moved...
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2.1
I didn't like
  • Deceitful sales tactics
  • Plan switch rates
  • Runaround you get when you try to contact them
#1386736
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Sprint is USELESS!!!

I’ve tried them all, Sprint is by far the Worst I’ve ever had. You name it.. signal, WIFI,customer service...all come in dead last. Horrible company!!!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1382344
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Sprint Nightmare; On 9/17/2018 I was contacted by a fast talking sales rep from Sprint. He was promoting a Lease Type Offer that Sprint was promoting (still is). Anyway I signed up for 2 phones and 2 lines and after giving him all types of info over the phone the deal...
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#1381751
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Today after reviewing my bank account, i saw 991.00 $ removed. After contacting there customer service persons i was told that my contract was not over. I told the rep, that another rep months ago told me my contract and been completed on my phone and lease . So I...
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1.0
I liked
  • Customer loyalty plans -
I didn't like
  • Not putting the customer first
  • There credibit
#1372727
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I’ve been trying to cancel 3 lines for over a week, been playing a runaround game with corporate and the store I purchased the lines in. I’ve gotten no where and finally decided to give up. When I signed up I was told I’d be able to cancel these 3 lines for free and...
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#1372253
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Sprint - A root canal might be more enjoyable

Just run. It isn't worth it
#1367413
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Sprint - I got screwed for months

After being promised 160 a month for 3 lines and never got a bill under 200 when I left I was sent a bill for 900 bucks for the lease on the phones we returned. You will get a run around from the store to calling customer support. It will never end. I now have metro pcs. And pay 70 bucks a month for 3 lines
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1366898
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After visiting Sprint no less than 6 times and getting IN WRITING what the charges would be to move our 5 lines from US Cellular to Sprint we decided to make the move. The final visit was with a district manager, whom we felt couldbe trusted. My hubby had been with US...
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#1363166
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I spent 8 hours over the phone over a period of 2 months with Sprint trying to solve problems and each time they said "we will call you back" but it never happened. So I called them back where I had to re explained the whole issue all over again and then they said...
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Anonymous
Elvanion

Without an explanation of the problems and what steps were taken to solve it, this is a meaningless screed.

#1362492
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I was a Verizon customer for the past 12 years, but recently got suckered in by Sprint's "Free Year" which turned out, for me and my son, to be anything but. I have a backup phone with Freedom Pop which runs on Sprint, so I thought (mistakenly) that Sprint would be ok,...
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h.kitchener
h.kitchener

A couple of thoughts: if you---or anyone---is that stretched, money-wise then you really cannot afford much less need a cell phone. Also, you might wish to re-consider enrolli...

1.0
I didn't like
  • Coverage
  • Billing for undisclosed fees
  • Non-disclosure about no roaming data
#1360243
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