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So many thing happens. We were promised one thing after the other and none of the promises wew true. In 3 monthe we habe paid over $700 on bills because of the broken promises and lies. The supervisor at customer service didn't do anything to help and basically said it...
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1.0
#1013721
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I am a loyal customer of Sprint since 2003 and after several attempt to switch to freedom plan which is $90.00 for up to 3-5 lines they refused to honer my request instead they keep coming with a different excuses to put me in a different and more expensive plan. Is...
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#1011358
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My Customer Service experience was absolutely horrible. I was on the phone with a Philippines CSR, then her supervisor for 58 minutes about my company discount being processed. Asked to speak to a manager, that never happened. I kept being told that the manager was...
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2.4
#1011113
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Short Review for January 31, 2017, Other

#1000455
Why does it take so long doing business in a sprint why
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Sprint Mobile Phone Service Review

#996393
1.0
I went to pay a phone bill at sprint store and and noticed that there were 2 counts of fraud on it and spint hasn't done anything about it but tell me that I still owe them money and it was proven to them that someone else signed the contract
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Sprint Customer Care Review

#981380
1.0
Horrible customer service both at the store and by phone. Do not, I repeat do not purchase or lease anything from Sprint! I've been here at the store, waiting for over an hour, for something that should have been resolved three weeks ago!
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Sprint Cell Phone Upgrade Review

#977675
1.0
Do not upgrade or buy a new contract with sprint even if your a loyal customer of more than 5 years and your device does not work in your area you'll still be forced to pay for your device if not they will charge you $250 and still make you pay your phone which is a ripoff and nobody will be able to help you and they will give you the run around. Which has been more than a year for us.
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I can't ever remember a company that is so completely void of customer service. I was with sprint for nearly 15 years and hadn't had any major issues until 5 months ago. Since then I haven't had a single bill that was correct. Everyone month I would call get told a new...
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2.3
I liked
  • Unlimited plan
I didn't like
  • Rude representitives
  • All the lies they told
  • Customer service
#1010693
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I liked sprint but today i thought they were helping me get another phone but i called this other number fore my phone. They told me to get on line fore the claims form i did. Then they told me i had to pay $200 to get another phone. I have insurance on my phone. But...
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#1010478
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Yes I agree a class action lawsuit is definitely in order. Sprint has the worse customer service , their own internal people cant get a hold of someone when they need them. I have only been with them for 4 months & it has been a complete disaster. I am cancelling 45 of...
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1.0
I didn't like
  • Any of it
#1007582
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I think everyone who has been ripped off by sprint should contact their state attorney general and not only file a complaint but also look into a class action lawsuit. I had ntelos in West Virginia and sprint bought them out. Nothing that was promised to the customers...
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1.0
#1006884
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Sprint is the absolute worst decision you can make when choosing a provider. I have spent time around California and now South Florida over the last year and have had terrible service in almost all areas. I bought an iPhone 7 in November hoping that would solve my...
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#1006612
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Every time I called Sprint they give me a customer service rep that doesn't understand almost anything I say. Or they don't give me the right answers. When I called today the rep was telling me that I was breaking up and I was going in and out. So I asked him where...
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Today I went to T-Mobile to switch from Sprint! I called Sprint to get my account number and Pin to cancel my service. The retention department ask why was I switching after being with the company for such a long time and is it anyway they can help to keep retain me....
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1.0
#1002907
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