Sprint
Reviews and Complaints

I am trying to pay my bill using chat but at 86 years old I am having problems doing the questions I get so far and it deletes answers. This is a new card for my account and I need to pay my bill and put this new one in my account

I recently lost my phone, turned in a claim with Asurion, they sent a device that I couldn't activate, so my wife took the device to the store at 921 N Central Expressway, Plano, TX.

At first, the tech (Christian) told her the SIM card was defective, so a replacement was ordered and shipped to my home.

Upon arrival of the SIM card, my wife returned to the location, spent several hours, dealing with Christian and the store manager, Alex. They finally told her that the phone couldn't be activated, gave her a loaner phone and told her if I returned Friday, November 20th, the issue would be resolved.

And by the way, the phone that was the loaner did not accept any of the charger cords that my wife and I had and the power cord they sent didn't fit in any of our chargers.

My wife was also told to ask for Alex on that Friday.

Friday, I returned to the location and asked for Alex. I was told Alex was scheduled to be off and wouldn't be in.

So, I explained the situation to the tech, Leticia I think and she goes through the motions and finally says "This phone can't be activated and the only solution is to upgrade your plan"

My reply was that I had no intention of upgrading my phone plan due to unsatisfactory performance on the part of Sprint/T Mobile.

I returned home and contacted Asurion and am supposed to receive another replacement tomorrow.

I don't see how you or anyone associated with this firm can sleep at night, knowing how pathetic your customer service is

You are a company full of stupid employees! I have changed my address and my phone number over a period of 3 months and you still dont get it.

You still use an address I havent lived at for 4 months - and you still use an old phone number I havent used since September! How stupid does one have to be to not get that that info is now over 3 months old and wrong and its UNACCEPTABLE!

So for like the 5 or 6th time I no longer have the number 323-984-****!

And for the 5th or 6th time I no longer live at 6404 11th Avenue in LA! Is this so fricking difficult for you to unstaffed???

I'm over sprint I've been using them since I had a landline IM struggling to pay the bill I've been paying for 3 phones for the last 3 months because they wouldn't let me cancel 1 line till the contract was up then I was told my phones would be paid off in 18mths but no that's not the case I can upgrade LMAO what good is that when I can't pay the bill to begin with cause the rates are so high I'm 55 don't even get a break for that I'm just so unhappy with this service.

To whom it may concern,

I have contacted Sprint so many times regarding my account, or lack thereof. I had sprint for a little over two years, maybe two and a half.

I was happy with my service and the pricing, except I knew when I was FORCED to accept three additional Free phones and lines it would come back to haunt me. I begged the sales rep in my kitchen to not give them to me that I didn't want them, and he basically made me take them as part of the deal. Then after my Promotional Period was up, my bill jumped from $177.00+/- to somewhere close to $300 per month. Unsatisfied, I called to cancel and couldn't get a better rate or anything, so I decided to go to another Currier.

I did not get to go through the cancellation process since I wanted to shop around first and make sure that is what I wanted to do. I went with AT&T, and had my numbers transferred from Sprint to AT& T (361-779-**** & 956-607-****). Thinking this would close my account and sever ties with Sprint, I was sadly mistaken. I have been receiving automatic bill pays for $136.80 for the last six months or so, since June.

I have called a couple of times the last month trying to get this cleaned up. I have had your representatives look over my data and ABSOLUTELY NO DATA HAD BEEN USED FOR THOSE THREE LINES! I didn't know I needed to call and cancel something that was NEVER activated, NEVER used, and as far as I was concerned NONEXISTANT. I begged for some money back and to get this cleaned up, and low and behold I couldn't get a dime, and my accounts weren't canceled.

Yall skipped out on call back times and I have had to sit on hold for probably six hours since I have begun calling. Every time I call I am ensured that everything is taken care of and yet here we go again, I received an automatic payment last Thursday/Friday for another payment of the above-mentioned amount. I understand there was a cancelation policy that I probably didn't know to the full extent. I understand that you guys have pushed me in a wrong direction time and time again, but I do know Sprint should have some sort of "Ethics" that it stands behind in making things right with the customer.

I only wish that someone that can do SOMETHING about this reads this and chooses to do something to ease this painful experience as much as possible. My account is still not canceled as far as I am concerned, notes are NEVER put into my account since I must explain myself each and every time I call. I can't call any more. It is painful to repeat myself, and even more painful to be lied to.

I do not even know my account number, but it should be able to be pulled up given the information such as phone numbers given throughout this e-mail. Please reimburse me my money that I deservingly worked for and need back.

Please understand that I haven't used Sprint since the middle/early part of the year. Please do what is right, if you care at all.

Thank you,

Kyle Mahar

361-779-****

kyle.mahar83@***.com

Its saying I am not a new sprint user and I just paid my bill. I can't text make phone calls. It's like having junk

This was absolutely the worst customer service experience I have had with sprint up to date. I will be seeking a different carrier.

I cant believe you give new customers preference over a long term loyal customer.

I have had the worst phone service ever!! I should have never left Verizon

During activation she totally deactivated my phone and now I cant contact anyone

I get five lines 2 iphone xr bc one is gonna be free and i get give them my inf to get my credit reward i got 500 dollar they supouse to discount from my phones and now i check my bill bc get higher they still charge me for all my phone all even the iphone i supouse to get free and never discount my 500 now sprint owe me money. I want all my phone paid off bc thats already paid off and i want my bill get the way supouse to be.

Oh and the same day i get my phones i when back to the stores bc when i get home i dont get service no signal at all.

They do something on my phone but not work. They told me they cant do nothing they will put more tower soon i still waiting my service still really poor now one line.

I took advantage of the Sprint promotion to buy an Apple Watch SE and get one free. The watches currently retail at $329.99 to receive the watches I paid $162.10.

($10.00 for shipping and $48.00 down payment plus taxes for each watch) then when the bill came I had 2 service agreements on the watches showing a monthly fee of $11.75 for the equipment and each watch to pay off (23 more payments) would be $281.99 to add those together it would be $329.99 for each watch; exactly how was this a BOGO on hold now where I've been transferred to a supervisor to attempt to sort this out.

I read the fine print before entering into this contract and these folks are full of it! They are yet to honor their agreement, praying for resolution, I don't like dishonest sales tactics.

all calls were going directly to voicemail then voicemail disappeared. Purchased a new phone but that didnt solve the problem.

Spent 3 hours on chat Friday, 3 hrs Monday, 3 hours tuesday, told to go to the store but watched staff sitting around doing nothing then told I needed an appointment,5 hours Wednesday on chat. Each time transferred around but not getting the problem solved.

Each time the same thing. Missing call after call without anything being solved.

Since I signed a contract with sprint I ben dealing with several over charges and so many ways, they make mistakes mishandling any changes they make, which I paying for them. Sprint is a terrible company I have been calling for hours every time I call explaining my situation which, is for THEIR mistakes and still I am not getting any solutions. but I gone do whatever it takes to get solutions to my situation, and stop their abuse.

Well apparently Shawn Judy said she could not get a rep to help or maybe she just said whatever to say it

Had to discontinue service due to resolve issue. I was sold a 55 per month plan unlimited for two lines only to discover plan was 25 per month more then we had agreed to.

Spent at least 12 hours talking to six different agents to have the original plan honored but the agents all said the service I was sold (we have the agreement in writing from original saleswoman).

No one I spoke with could resolve as the only option was to honor the original agreement.

If I cannot trust the honesty of the sales force, I cannot do further business with sprint. At this point given the extreme hassle and time waste of trying to be a sprint customer, I happily cancel my sprint service never to reconnect now is r any conceivable time in the future