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Excellent experience

5.0
Details
I've been a sprint customer for 20 yrs. My name is Joe Rauso and just dealt with the most helpful dedicated sprint employee ive ever had. Her name is Jasmine located in Pillapeans. What a top notch person. Returned my call after 3 weeks. She made that commitment to me and followed through. She should be commended.

User's recommendation: 10.

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ID
#2091613 Review #2091613 is a subjective opinion of poster.
Service
Sprint Customer Care
Preferred solution
Reward a employee
1.0
Details
I am very disappointed with Sprint and the way they take advantage of the customers. Over a year ago, I went to the store in 11401 PINES BLVD STE 522 PEMBROKE PINES, Florida inside the Pembroke Lakes Mall. I wanted to add my daughter phone into my account; the...
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ID
#2090813 Review #2090813 is a subjective opinion of poster.
Loss
$92
Preferred solution
Full refund

Wouldn't activate my phone without protection plan

1.0
Details
I was switching from Verizon and the poor sales rep was telling me what the other person on the phone was telling them to say and he kept asking me to add the protection plan until I finally said if you ask me again I'll talk to your supervisor, I had been on the phone an hour at that point and I finally asked for the supervisor and when I went through to them they said sorry and hung up. Sad, disrespectful, and i hope that sales rep finds a respectable supervisor, not to mention I'm still not switched over now.

User's recommendation: Go to an in person store?

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ID
#2087971 Review #2087971 is a subjective opinion of poster.
Location
Greensburg, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False advertisement with intent to defraud customer

1.2
Details
BACK IN APRIL 2020, DURING THE COVID 19 PANDEMIC, A PROMOTIONAL OFFER WAS ADVERTISED THAT IF I ADD AN EXTRA LINE TO MY ACCOUNT, A $100 PROMOTIONAL VISA CARD WOULD ACCOMPANY THE NEW LINE ACCOUNT. OF COURSE, I CHECKED AT THE BEGINNING OF JULY &;;;;;;;;;;; I WAS ADVISED TO CALL BACK AT THE END OF JULY. WHEN I SPOKE TO SOMEONE LAST WEEK THE CUSTOMER REPRESENTATIVE SAID, A $100 WOULD BE APPLIED TO MY ACCOUNT WITHIN 24-48 HRS...IT'S NOW 70 HRS PLUS. I FEEL LIKE I WAS DEFRAUDED & ITS ILLEGAL TO INTENTIONALLY TREAT A LONG TIME CUSTOMER WITH DISHONEST ANSWERS TO PACIFY A LEGIT CONCERN. IT WAS NEGLIGENCE & POOR CUSTOMER SERVICE ALONG WITH IMPROPER, UNPROFESSIONAL PUBLIC RELATIONS ETIQUETTE SKILLS
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ID
#2087576 Review #2087576 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False advertisement with intent to defraud customer

1.3
Details
BACK IN APRIL 2020, DURING THE COVID 19 PANDEMIC, A PROMOTIONAL OFFER WAS ADVERTISED THAT IF I ADD AN EXTRA LINE TO MY ACCOUNT, A $100 PROMOTIONAL VISA CARD WOULD ACCOMPANY THE NEW LINE ACCOUNT. OF COURSE, I CHECKED AT THE BEGINNING OF JULY &;;;;;;;;;; I WAS ADVISED TO CALL BACK AT THE END OF JULY. WHEN I SPOKE TO SOMEONE LAST WEEK THE CUSTOMER REPRESENTATIVE SAID, A $100 WOULD BE APPLIED TO MY ACCOUNT WITHIN 24-48 HRS...IT'S NOW 70 HRS PLUS. I FEEL LIKE I WAS DEFRAUDED & ITS ILLEGAL TO INTENTIONALLY TREAT A LONG TIME CUSTOMER WITH DISHONEST ANSWERS TO PACIFY A LEGIT CONCERN. IT WAS NEGLIGENCE & POOR CUSTOMER SERVICE ALONG WITH IMPROPER, UNPROFESSIONAL PUBLIC RELATIONS ETIQUETTE SKILLS
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ID
#2087557 Review #2087557 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Cons
  • Current issue with sprint im having
  • Billing
Loss
$100
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Can’t access sprint website. App. Or any customer Service phone Does not answer. Think it’s time to sue

Cant access sprint website. App. Or any customer Service phone Does not answer. Think its time to sue
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1 comment
Dalayna
#1918935

Sprint is a corporate band of thieves.

ID
#2084249 Review #2084249 is a subjective opinion of poster.
Product
Sprint Website
Cons
  • Bad handling customer concern
  • Customer service was horrible
  • No one cares
Loss
$150
Preferred solution
Can’t access anything. Illeagal. Contact me before I sue you.

Misinformation billing

5.0
Details
I was misinformed about the cost of services. Therefore, my bill was $100 over what it should have been. Al fixed the problem and provided professional and outstanding service. Issue was resolved that day.

User's recommendation: This is an awesome service.

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ID
#2068425 Review #2068425 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Sprint Customer Care

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Verified Reviewer

Poor customer service

3.0
Details
I ordered an LG 8x online from sprints website because it had a $200 prepaid card and a free dual screen listed with the phone. I got screwed out of both and it is a crap phone. I only got the phone because of that deal and Sprint to me to contact LG......didn't buy the POS from LG, got it from Sprint. There are a bunch of reviews on Sprint's website for this phone that complain they were also ripped off. Guess I'm stuck with this junk for 18 mths.

User's recommendation: Don't trust Sprint.

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ID
#2064966 Review #2064966 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Many companies have lowered bill, why not sprint

1.7
Details
Cell bill is too high.
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ID
#2062853 Review #2062853 is a subjective opinion of poster.
Preferred solution
Price reduction

Payment

1.3
Details
Trying to pay sprint bill. But t-mobile service will not allow me too. This merger is really frustrating.
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ID
#2061136 Review #2061136 is a subjective opinion of poster.

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Verified Reviewer

Online account screwed up for three years

1.0
Details
Sprint - Online account screwed up for three years
Update by user Jul 17

7/17/2020called the indicated customer service number and asked to speak with supervisor. after waiting spoke to supervisor and after explaining several times the fact that I could not use my online account because of the error message i was receiving.she stated that they needed to update my account and that it would take 24 to 48 hours to take effect.

she stated she would call me herself an a half hour to advise that the update occurred.

6 hours later still waiting for call.currently paying $189.00 dollars for 4 lines. AT&T will give me 4 lines same plan for $105.00, verizon also $130.00.plus new phones to switch sounds like sprint is losing.

Original review posted by user Jul 17
ordered a device over phone 3 years ago. since then cant even look at new phones or check plans online error message sys i am not authorized. apparently the the Mr. Peabody's at sprint cant fix itgo to verizon

User's recommendation: go to verizon even a cup and string would be better than sprint.

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ID
#2061057 Review #2061057 is a subjective opinion of poster.
Product
Sprint Account
Cons
  • Being transferred to departments with no actual help
Preferred solution
fix it

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Verified Reviewer

Phone was smoking on my table this morning..

1.0
Details
I filed insurance claim..assurion sent me refurbished galaxy note 10...this phone never even worked...i turn onback gets extremely hot..this morning i turned on to see bbn if it would work and aftwr 1 minute it started smoking...ive called from my boyfriends phone and sprint has hung up or not returned my call over 6 times...u can reach me 8137302677
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ID
#2054911 Review #2054911 is a subjective opinion of poster.
Location
Hiram, Georgia
Preferred solution
Full refund

Misinformation billing

4.6
Details
Al was WONDERFUL!!! He explained exactly what happened and then he FIXED it to my satisfaction.

User's recommendation: Just call Al.

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ID
#2053000 Review #2053000 is a subjective opinion of poster.
Location
Rockwall, Texas
Service
Sprint Customer Care

I have no internet

1.0
Details
I paid my bill for clearwire but yet no one as contact me for devices for the internet. The device I had didn't work and throw it in the trash. No more will you get me out of $149. Ayear

User's recommendation: Don't use these services it's been three months no one contacted me yet.

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ID
#2049308 Review #2049308 is a subjective opinion of poster.
Service
Sprint Internet Service
Cons
  • Got me for my money
Loss
$149
Preferred solution
Deliver product or service ordered

Phone needs to be serviced to update cellular service

Phone has no cellular service. I cant place a call and I dont have another phone to call from.
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ID
#2048521 Review #2048521 is a subjective opinion of poster.
Location
League City, Texas