Victor K Txx

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Verified Reviewer

Inept, inept, inept

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Serious car rollover accident back in June taking friend to Vegas...had to be airlifted to vegas hospital...lost everything including 2 sprint phones...when I was able to leave hospital, flew home ...no phone, no car, no laptop...after weeks of recovery I borrowed phone to check my sprint acct, but had to verify with text sent to my phone? Which of course I didn't have and no one at sprint knew how to get into their own phone..spent 4 hours with 3 salespeople and then 3 supervisors...got fed up...needed a phone switched TMobile and still sprint wanted my business...

t-mobile was a breeze setting up...sprint then said I owed on the other phone...so we came to agreement how much to pay and settled on an amount and account was to close since I went tmobile after being a loyal sprint customer over 10yrs...now several months later they send threatening email that I owe more than the amount before and going to collections...really? Wtf is up with this?

No communication whatsoever and a phone company that can't even get into my acct without their phone!! Inept, inept, inept

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Preferred solution: Acct closed and resolved

User's recommendation: Don't go with sprint

Jonathan O Kbp

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Verified Reviewer

Promotion denial without cause

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Updated by user Dec 21, 2020

So far they want to play phone tag and pass me off to someone else over and over. Awaiting a call from corporate possibly.

Original review Dec 21, 2020
We moved our service from a carrier over to sprint during the clean slate event. We moved over 3 lines and traded in 2 phones.

Which when we traded the phones in and switched the lines we were told we would get our reimbursement after the account was active for 90 days. Surprise surprise they denied one of the phone reimbursement without reasoning. I have been fighting with them over chat emails and phone calls. They are refusing to pay my early term fees and reimbursement plus late fees since they did not reimburse us in a timely manner.

I have talked or chatted with approximately 17 different people and gotten no where.

I will not be detoured I am not going to stop until they finally resolve this issue for me and my family. BTW if you call customer service more than likely you will be transfered to someone in the Philippines that barely speaks English.
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Loss:
$2500
Pros:
  • Purchase process was fine
Cons:
  • Customer service
  • Service
  • Lying over an over to get me under contract with lousy service

Preferred solution: Full refund

User's recommendation: Do not for any reason get sprint service

Anonymous
map-marker Carrollton, Texas

Ending service

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This is going to be quite boring because the problem was with AT&;;;;;T and not Sprint. AT&T was supposed to notify Sprint that I had canceled my service but didn't!!! I was all ready to be frustrated and irate...but couldn't because 1. The Sprint rep was SO nice and helpful 2. It wasn't Sprints fault.
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Daniel B Vss
map-marker Prairie Village, Kansas

My service

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The Sprint service representative finally forwarded me to Samsung support and after 45 min helped me fix my phone issues. Thank you, Samsung.
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Preferred solution: Thank Sprint and Samsung

Anonymous
map-marker Los Angeles, California

Broken phone never worked from the time of purchase

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Company refuses to honor there product phone should have been replaced with a new phone all the phones that was given me didn't work. And I'm paying for a new phone.. as we speak I'm waiting for a other refurbished phone that I'm paying 1300 for. I took the phone back in plenty of time for them to swap the phone for a new one. Instead I'm going from person to place with no help or concerns
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User's recommendation: Wait and purchase a used or refurbished phone. It's not worth the money

Emily P Wqx

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Verified Reviewer

Phone turned off

Updated by user Feb 19, 2021

This site so very helpfully suggested I call them. That'd be just super if I had a working phone

Original review Feb 19, 2021
I had the 2nd line on my account discontinued today. I only wanted service turned off on that phone- but you turned off both I need the correct phone turned back on
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Pros:
  • Usually fine
Cons:
  • Left without service

Preferred solution: Deliver product or service ordered

Anonymous

Supervisor is not helping me well.

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On 02/02/21 at 12:00am I spoke with the supervisor name Niecy over an hour. I told her I have problems with my account and help me with the payment issue, since Sprint promised me that my account will be fine after keep my phone.

Again I have to repeat myself several times regarding my issue. She doesn't seem like to understand my situation, I told her I have an issue under my account, but she kept saying under NY state law I can not keep the phone, which I never knew it I was able to keep my another phone.

My situation is something not on under the payment bill, I explain to her it's something you have to review under the recorded line, but seems like she just doesn't want to help me, very unsatisfied with her work. Sprint reps always nice and try to help me all the time, but not her.

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Loss:
$650
Pros:
  • Better auto phone service
Cons:
  • Added fees and costs on monthly bill

Preferred solution: Price reduction

User's recommendation: worst customer service ever,

James B Rbb
map-marker Houston, Texas

Phone number

Yes I need my old phone number which is 832-998-**** switched over to my new phone number with this phone which is 832368**** i need my old phone number taken the place of the new one please and thank u I have it all set up with the unemployment Etc and it's a hassle to try to get it updated and changed if you can help that be highly appreciated thank you and have a blessed day.
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Cons:
  • No resolution no follow through

Preferred solution: phone number switched back to my phone

User's recommendation: switch phone numbers

Anonymous
map-marker San Antonio, Texas

Need new simcard

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Was unable to get new simcard for my galaxy phone. Said it wasn't supported any more. My phone is in perfect operating condition, and I have to throw it away because of a stupid little simcard? I can't believe that there is not a bunch of those little critters available in the system. It doesn't seem possible to me!
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User's recommendation: Be prepared to not be supported and have to buy new phone if you needa $5.00 simcard!

Jean c D
map-marker Idaho Falls, Idaho

Payment

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I am trying to pay my bill using chat but at 86 years old I am having problems doing the questions I get so far and it deletes answers. This is a new card for my account and I need to pay my bill and put this new one in my account
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Preferred solution: New credit card for my account and payment for this bill

Judith F Byv

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Verified Reviewer

Sprint is a very bad company to deal with. I tell everyone to avoid SPRINT at all costs

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Had to discontinue service due to resolve issue. I was sold a 55 per month plan unlimited for two lines only to discover plan was 25 per month more then we had agreed to. Spent at least 12 hours talking to six different agents to have the original plan honored but the agents all said the service I was sold (we have the agreement in writing from original saleswoman). No one I spoke with could resolve as the only option was to honor the original agreement. If I cannot trust the honesty of the sales force, I cannot do further business with sprint. At this point given the extreme hassle and time waste of trying to be a sprint customer, I happily cancel my sprint service never to reconnect any conceivable time in the future User's recommendation: Select a carrier other than sprint or expect a good portion of the interaction to be untruthful. Definitely buyer beware. Four weeks later.... November 2, 2020. So we canceled our service. The day before cancelling, I contcted customer service for a return kit for the phones we purchased. Never arrived, called again, was told return kit was on the way - never arrived, called again was told kit was on the way - never arrived again. Called again and was now told after five times being told kit was on the way, that phones could not be returned through customer service, we had to go through the store where purchased. Went to store. Guess what - they said they could receive returned phones that that had to got through customer service. Back to customer service - they said had to go through the store. Back to store - again would not take phones back. Called customer service again - was now told yes they would send a return kit and we would have it in 16 day. 16 days have come and gone and no return kit. Now we are receiving bills (and likely late fees) from sprint for the cost of the phones. The only thing we know to do at this point is return the phones certified mail to the billing department. We assume they will take us to court for the money. So - we will have to get some resolution from the judge when we are taken to court. What an awful company.. Seemingly they did every possible thing in their power to lose me as a customer. And what a joke - now I am getting notices to please come back - here are the savings we will give you. Ain't happening in this lifetime
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Loss:
$600
Cons:
  • Lack of clear communication
  • Lack of accountablility and responsibility
  • Dishonest company

Preferred solution: Full refund

User's recommendation: Avoid sprint at all costs.

Anonymous
map-marker Utah, United States

Forgery

Ok so i have been with you guys for over a year now. When i first went into your store over a year ago i was just looking the sales lady told me that i quilified for two new phones the new stylo4 all i had to pay was $25 and she was gonna throw in two free phones and a free tablet.

So i said sure if they were free. So went home and was looking over my agreements online cause she didnt give me any paperwork. I noticed some stuff that she didnt mention. So i texted someone to have them explain what i just got myself into.

They explained to me what exactly i was paying for. So i went back and noticed that my signature was put onall these agreements but i didnt sign it. The lady in the store had forged my signature to all five agreements. I have explained this to several people.

No one seems to care. I have transcripts to prove ive said something many of times tomany people. No one cares. Ive been paying for over a year for phones i dont need or want and a tablet that dont even work.

Ive paid every month on time up untill the pandemic. I havent gotten any response from anyone regarding this matter. I dont even know if the sales lady got in trouble. I didnt want to go back to the store because if shes capable of doing that who knows what else she will do with my social.

Im struggling just like the rest of the country. Im not asking to let me out of paying what i owe either. But ive struggled to make my payments to you guys for stuff i dont want or need. Ive contacted my people and no one cates they jusy want there payments.

Like its not important to anyone that an employee that works for you forged my name to a legal and binding agreement. No one wants to give me any help with that at all. All they are concerned with is where is there money. No one can turn my service back on unless i pay them 154.00 but i dont have that right now.

My 13 year old son has. A line and that is the only way i can keep in touch with him while im at work at night and hes at home alone. That is his only connection to the outside world. I know none of this is your problem but i dont think its fair ive been paying all these months for your empolyee forging my name and no other employees caring about it when i tell them.

I need my service on especially now its christmas time and alot of crime happens this time of year. My son is at home alone till 12 at night. He needs to be able to get ahold of me.

I dont think thats to much to ask after all ive been through with your company. Thank you

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boice a

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Verified Reviewer
| map-marker Plano, Texas

Total lack of customer support

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I recently lost my phone, turned in a claim with Asurion, they sent a device that I couldn't activate, so my wife took the device to the store at 921 N Central Expressway, Plano, TX. At first, the tech (Christian) told her the SIM card was defective, so a replacement was ordered and shipped to my home. Upon arrival of the SIM card, my wife returned to the location, spent several hours, dealing with Christian and the store manager, Alex. They finally told her that the phone couldn't be activated, gave her a loaner phone and told her if I returned Friday, November 20th, the issue would be resolved. And by the way, the phone that was the loaner did not accept any of the charger cords that my wife and I had and the power cord they sent didn't fit in any of our chargers. My wife was also told to ask for Alex on that Friday. Friday, I returned to the location and asked for Alex. I was told Alex was scheduled to be off and wouldn't be in. So, I explained the situation to the tech, Leticia I think and she goes through the motions and finally says "This phone can't be activated and the only solution is to upgrade your plan" My reply was that I had no intention of upgrading my phone plan due to unsatisfactory performance on the part of Sprint/T Mobile. I returned home and contacted Asurion and am supposed to receive another replacement tomorrow. I don't see how you or anyone associated with this firm can sleep at night, knowing how pathetic your customer service is
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Cons:
  • Dishonesty

Preferred solution: Deliver product or service ordered

User's recommendation: avoid this wireless carrier

Anonymous

I need to discuss my account

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I'm over sprint I've been using them since I had a landline IM struggling to pay the bill I've been paying for 3 phones for the last 3 months because they wouldn't let me cancel 1 line till the contract was up then I was told my phones would be paid off in 18mths but no that's not the case I can upgrade LMAO what good is that when I can't pay the bill to begin with cause the rates are so high I'm 55 don't even get a break for that I'm just so unhappy with this service.
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Pros:
  • Cons you never really pay off your phone
  • I get good service

Preferred solution: Price reduction

User's recommendation: Don't use sprint t-mobile

Howard L Lax

323-309-****

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You are a company full of stupid employees! I have changed my address and my phone number over a period of 3 months and you still dont get it. You still use an address I havent lived at for 4 months - and you still use an old phone number I havent used since September! How stupid does one have to be to not get that that info is now over 3 months old and wrong and its UNACCEPTABLE! So for like the 5 or 6th time I no longer have the number 323-984-****! And for the 5th or 6th time I no longer live at 6404 11th Avenue in LA! Is this so fricking difficult for you to unstaffed???
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Cons:
  • Average

Preferred solution: Apology

User's recommendation: Don’t deal with stupid Sprint employees