Sprint
Reviews and Complaints
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Verified ReviewerInept, inept, inept
Serious car rollover accident back in June taking friend to Vegas...had to be airlifted to vegas hospital...lost everything including 2 sprint phones...when I was able to leave hospital, flew home ...no phone, no car, no laptop...after weeks of recovery I borrowed phone to check my sprint acct, but had to verify with text sent to my phone? Which of course I didn't have and no one at sprint knew how to get into their own phone..spent 4 hours with 3 salespeople and then 3 supervisors...got fed up...needed a phone switched TMobile and still sprint wanted my business...
t-mobile was a breeze setting up...sprint then said I owed on the other phone...so we came to agreement how much to pay and settled on an amount and account was to close since I went tmobile after being a loyal sprint customer over 10yrs...now several months later they send threatening email that I owe more than the amount before and going to collections...really? Wtf is up with this?
No communication whatsoever and a phone company that can't even get into my acct without their phone!! Inept, inept, inept
Preferred solution: Acct closed and resolved
User's recommendation: Don't go with sprint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPromotion denial without cause
So far they want to play phone tag and pass me off to someone else over and over. Awaiting a call from corporate possibly.
Which when we traded the phones in and switched the lines we were told we would get our reimbursement after the account was active for 90 days. Surprise surprise they denied one of the phone reimbursement without reasoning. I have been fighting with them over chat emails and phone calls. They are refusing to pay my early term fees and reimbursement plus late fees since they did not reimburse us in a timely manner.
I have talked or chatted with approximately 17 different people and gotten no where.
I will not be detoured I am not going to stop until they finally resolve this issue for me and my family. BTW if you call customer service more than likely you will be transfered to someone in the Philippines that barely speaks English.
- Purchase process was fine
- Customer service
- Service
- Lying over an over to get me under contract with lousy service
Preferred solution: Full refund
User's recommendation: Do not for any reason get sprint service
Ending service
My service
Preferred solution: Thank Sprint and Samsung
Broken phone never worked from the time of purchase
User's recommendation: Wait and purchase a used or refurbished phone. It's not worth the money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone turned off
This site so very helpfully suggested I call them. That'd be just super if I had a working phone
- Usually fine
- Left without service
Preferred solution: Deliver product or service ordered
Supervisor is not helping me well.
On 02/02/21 at 12:00am I spoke with the supervisor name Niecy over an hour. I told her I have problems with my account and help me with the payment issue, since Sprint promised me that my account will be fine after keep my phone.
Again I have to repeat myself several times regarding my issue. She doesn't seem like to understand my situation, I told her I have an issue under my account, but she kept saying under NY state law I can not keep the phone, which I never knew it I was able to keep my another phone.
My situation is something not on under the payment bill, I explain to her it's something you have to review under the recorded line, but seems like she just doesn't want to help me, very unsatisfied with her work. Sprint reps always nice and try to help me all the time, but not her.
- Better auto phone service
- Added fees and costs on monthly bill
Preferred solution: Price reduction
User's recommendation: worst customer service ever,
Phone number
- No resolution no follow through
Preferred solution: phone number switched back to my phone
User's recommendation: switch phone numbers
Need new simcard
User's recommendation: Be prepared to not be supported and have to buy new phone if you needa $5.00 simcard!
Payment
Preferred solution: New credit card for my account and payment for this bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSprint is a very bad company to deal with. I tell everyone to avoid SPRINT at all costs
- Lack of clear communication
- Lack of accountablility and responsibility
- Dishonest company
Preferred solution: Full refund
User's recommendation: Avoid sprint at all costs.
Forgery
Ok so i have been with you guys for over a year now. When i first went into your store over a year ago i was just looking the sales lady told me that i quilified for two new phones the new stylo4 all i had to pay was $25 and she was gonna throw in two free phones and a free tablet.
So i said sure if they were free. So went home and was looking over my agreements online cause she didnt give me any paperwork. I noticed some stuff that she didnt mention. So i texted someone to have them explain what i just got myself into.
They explained to me what exactly i was paying for. So i went back and noticed that my signature was put onall these agreements but i didnt sign it. The lady in the store had forged my signature to all five agreements. I have explained this to several people.
No one seems to care. I have transcripts to prove ive said something many of times tomany people. No one cares. Ive been paying for over a year for phones i dont need or want and a tablet that dont even work.
Ive paid every month on time up untill the pandemic. I havent gotten any response from anyone regarding this matter. I dont even know if the sales lady got in trouble. I didnt want to go back to the store because if shes capable of doing that who knows what else she will do with my social.
Im struggling just like the rest of the country. Im not asking to let me out of paying what i owe either. But ive struggled to make my payments to you guys for stuff i dont want or need. Ive contacted my people and no one cates they jusy want there payments.
Like its not important to anyone that an employee that works for you forged my name to a legal and binding agreement. No one wants to give me any help with that at all. All they are concerned with is where is there money. No one can turn my service back on unless i pay them 154.00 but i dont have that right now.
My 13 year old son has. A line and that is the only way i can keep in touch with him while im at work at night and hes at home alone. That is his only connection to the outside world. I know none of this is your problem but i dont think its fair ive been paying all these months for your empolyee forging my name and no other employees caring about it when i tell them.
I need my service on especially now its christmas time and alot of crime happens this time of year. My son is at home alone till 12 at night. He needs to be able to get ahold of me.
I dont think thats to much to ask after all ive been through with your company. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plano, TexasTotal lack of customer support
- Dishonesty
Preferred solution: Deliver product or service ordered
User's recommendation: avoid this wireless carrier
I need to discuss my account
- Cons you never really pay off your phone
- I get good service
Preferred solution: Price reduction
User's recommendation: Don't use sprint t-mobile
323-309-****
- Average
Preferred solution: Apology
User's recommendation: Don’t deal with stupid Sprint employees
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