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I put up with the extraordinarily slow progress of Sprint as it's network was built up -- apparently an inch of wiring at a time -- over almost 2 decades. When i moved to the South, i began ten years of horrible service. Finally, several years ago. I began getting...
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OceanicHimalayan416
OceanicHimalayan416

They are sooo far in the dark ages it’s ridiculous

1.1
#1417954
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Sprint - 18 Year Customer and it's time for a change

This company used to be the best, they took care of all my issues in a timely manner, that has all changed since the T-mobile deal began. They place new accounts way ahead of any customer loyalty, wish they would care about long time relationships, but they don't.
#1416217
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Sprint lied to me and told me I had a buy one get one if I turned in my and my wife’s phone, it turned out I never owned the phone no matter how long I paid on them, they put me in a lease deal without my knowledge, contacted them for help and they did nothing. Beware...
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Anonymous
Anonymous

yes, I experienced similar issue. Sales person slick. The quote was way off from the actual bill. I was able to correct the next morning.

1.4
#1413407
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In October of this year, 2018 I went into the Sprint store located at 1300 Boston rd. Springfield Ma. to inquire about an upgrade from my iPhone 6plus. I was having storage problems so I wanted to check my options. After spending about an hour with the consultant and...
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#1405480
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I upgrade an Apple iPhone 6S to an iPhone 7 on 11/26/16 at the sprint store on north central expressway in Plano Texas. I was advised by the store associate that they did not needed the iPhone 6S returned and I completed the transactions. In 2017, I received a monthly...
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1.1
I didn't like
  • Added fees and costs on monthly bill
  • Service selection of phones incompetent help
  • Fraudulent practices
#1404721
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Leased a brand new I phone 10 from Sprint in Austin.It is defective and they would not return it after 3 weeks. Instead the Sprint store and Sprint customer service told me I need take their defective I phone to the Apple store and have it repaired. I'm now locked into...
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h.kitchener
h.kitchener

Apple makes and provides warranty service for their phones. Contact Apple and they can advise you. Sprint won't touch the phone. Hopefully, you can get it repaired via Apple s...

1.4
I liked
  • Purchase process was fine
  • This was my third phone i had purchased through sprint
  • Proximity of the store to my home
I didn't like
  • Selling defective phone
  • Customer service
  • No resolution no follow through
#1402911
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Sprint in Pittsburgh, Pennsylvania - Don’t ever sign up with them

We signed up with sprint and then canceled within 24 hours. We were refunded half our money (2 lines of service) within a week. Four additional days have since past and the other half has yet to be refunded. My wife called sprint customer service. She has been transferred several times to different parties. So far she has been on the phone one hour and fifty minutes. The last fourty minutes have been spent on hold. Sorry, but this is absolutely ridiculous.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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Website
#1397779
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I know how you feel. I signed up with Spring 04/18 and it has been one lie after another. Told me I would get great service at my home address...lie...got no service at home. Went back to the Sprint store and they wouldn't let me out of my contract unless I paid $365...
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Anonymous
Sharon

Lucky you; mine was $1500

#1397393
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Sprint Wireless is an absolute joke of a company. In March 2018, We were lied to multiple times by customer service about the price of our phones and my military discount as a combat veteran. They preach about their dedication to veterans and their families, yet the...
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1.0
I didn't like
  • Poor customer service
  • Being lied to by customer service
  • Lack of knowledge by staff
#1397326
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Sprint in Thornton, Colorado - THEY SUCK

THIS IS THE WORST COMPANY I HAVE EVER HAD SERVICE WITH! I THINK ITS TIME TO INVOLVE MY ATTORNEY!
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1395762
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