I over paid them and now they want to affect my credit rating! Here is just a sample of log notes of hours wasted!
Chat ID: 737000527953851794
DATE/TIME: 2017-11-20 14:51:06
Your chat transcript:
Leigh C. : We received your information and will connect you with a Chat Specialist soon
Leigh C. : Thanks for contacting Sprint. I am happy to help you today.
You : lead # 330-554-7413 was ported to tmobile
Leigh C. : Hi!
Leigh C. : I got your message.
Leigh C. : No worries, let me check on this for you.
Leigh C. : Please give me a moment to access your account information.
You : 330-604-0574 & 330-554-0824 need to terminate today on same plan
Leigh C. : Thank you for waiting.
Leigh C. : I have accessed your account.
Leigh C. : To make sure I got your concern correctly, you want to cancel your service today?
You : yes
You : I called in earlier and they ported my line
You : they said I could send chat to make sure account was deactive & billing termintaed
Leigh C. : Thank you for the clarification.
You : the following 2 lines can be terminted: 330-604-0574 & 330-554-0824 need to terminate today on same plan
Leigh C. : I would like to set proper expectation that we do have a dedicated team who specializes this kind of concern. No worries, you can contact them at 1-888-211-4727.
Leigh C. : For your convenience, I have attached a comprehensive note on your account regarding your concern, so that the specialist who will assist you will have a point of reference so you don't have to repeat yourself if necessary and that will also save your time.
You : I was last billed 11/17, so I expect a credit for probably $50?
Leigh C. : I totally understand your point. No worries, our dedicated Account Services team can provide you the details for this.
Leigh C. : Is there anything else I can assist you with today?
You : ????
You : does that mean someone is calling me?
You : nothing was resolve
Leigh C. : I would like to set your expectation that you need to contact our dedicated Account Services team at 1-888-211-4727.
You : another reason I left sprint - terrible service
of course I went into an endless loopof pain from there...
Reason of review: Poor customer service.
Monetary Loss: $500.
I liked: Many years of cheapservice.
I didn't like: In the end i paid dearly with threats to my credit rating.