A while back I had a cell phone with Sprint. When my phone broke I went to the Sprint store on Chili Avenue in Rochester, NY.
The representative assisted me by telling me I could get a free phone and just suspend the broken phone until the contract came time to be renewed, since I did not have insurance on the phone. Later on they tried charging me for the phone that was broken and when I called to ask if there was anything they can do the lady said no. She told me you can only suspend a line for three months.
I then asked since the phone was destroyed already if I can take it off the account, but they wanted to charge an early termination fee. So I was then forced to cancel my contract to avoid paying over 100 dollars monthly for a cell phone and another line that did not even exist anymore.
Since then they have came after me for the money and the debt collectors were involved. They are coming after me for approx. 435 dollars for an early termination fee.
Product or Service Mentioned: Sprint Cell Phone Upgrade.