Product: Sprint Account Clear all filters (0 of 82 reviews match)
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I cancelled my sprint service in october and ive spent over 12 hours on the phone with them trying to correct the final bill. #1 they closed my account but ACCIDENTLY kept me on autopay for a closed account and charged me again. Been trying to fix that siince first...
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1.6
Product
Sprint Account
#1450224
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Nothing works! Can't access my sprint account details only sales screen. Phone still not activated or transferred. 3 days of multiple of phone calls to multiple people after being transferred to other departments and than the chat secession's. Can't understand some of...
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1.0
Product
Sprint Account
#1283442
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: Thanks for contacting Sprint. I am happy to help you today. You : lead # 330-554-7413 was ported to tmobile Leigh C. : Hi! Leigh C. : I got your message. Leigh C. : No worries, let me check on this for you. Leigh C. : Please give me a moment to access your account...
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EverlastingAkbash
EverlastingAkbash

I tried the chat line with more wasted time, but after I shared my logs of how I reported them to fcc and bbb, a supervisor called me fast to write it off...lol they claimed t...

Product
Sprint Account
I liked
  • Many years of cheapservice
I didn't like
  • In the end i paid dearly with threats to my credit rating
#1261676
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I recently switched from Verizon to Sprint and they did not honor the 650.00 Visa Card I was suppose to get for switching, due to a mistake on their part, I was still getting billed by Verizon, when I asked Sprint why Verizon was still billing me, they said it was a...
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Product
Sprint Account
#1219211
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Sprint - Unethical billing practice

Sprint is so unethical, they took Money with out my permission. And never even provided a bill for the moneybthe claim I owe.
1.0
Details
Billing Practices
Customer service
Value for money
Product
Sprint Account
#1201563
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We let Sprint store reps make the changes and when we left they said it would take 5 days and then all would be good. In the midst of those 5 days, things went from bad to OMFG worst. First I receive the email and I learn that the leases were not transferred over, the...
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1.6
Product
Sprint Account
I liked
  • Phone work
I didn't like
  • Hours spent
  • Csr and supervisor were rude
  • Lack of service in resolving problems
#1197529
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Sprint - Horrible experience

They have a horrible customer service. You can’t believe it my experience with them . I just accidentally transfer $100 to my old sprint account and called them to refund it . So after 73 minuets speak with 5 departments finally the financial department gave me a tough option and want me too much documents. Actually she indirectly told me say bye to your money and we wouldn’t refund anything to customers. I recommend just stay a way from them .
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Sprint Account
#1193128
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Some time ago we lost a phone and sprint said I could not cancel the phone line I had to keep paying on it or I could put a hold on the line and pay $10.00 a month until the contract was up. We recently went in for new phones and I discovered that for 24 months after...
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Product
Sprint Account
I didn't like
  • Policy change without notifying me the customer
  • Lip service but not on paper
  • Lip service
#1192141
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Sprint will mail me a UPS return shipping label. Refund will be given upon receipt. It has been 12 days since I signed up for service. 11/6/2017 UPS shows that Sprint created shipping label 1Z9R08859046349139 to return the defective phone. 12 DAYS 11/10/2017 I...
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ladylibra37
ladylibra37

My son had the same type of problem with Sprint and their returns department not crediting a phone return

1.0
Product
Sprint Account
I didn't like
  • Cus
  • Current issue with sprint im having
#1185794
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Sprint steals money!
This is the 2nd month I've been charged for an account I DO NOT HAVE with Sprint. About 2 months ago, I was charged $190 even though my account has BEEN closed. I had to speak with 4 reps and NONE of them cared. It took more than a week to get refunded. POOR SERVICE....
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Product
Sprint Account
I didn't like
  • Customer service and support
  • Inability to resolve problems
  • Billing
#1159850
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