Manufacturer: Sprint Category: Accounts Clear all filters (64 of 64 reviews match)
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Sprint contacted me to tell me it was time to "migrate" my account from nTelos to them. Six days after they put me on their FINE Sprint service they suspended my account.......for "non-use". Never called or texted me about not using the phone enough. Just cut off...
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Product
Sprint Account
I liked
  • Ntelos
I didn't like
  • Sprint no customer service
#1034813
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I got fed up and wrote on Facebook mid-December and Sprint said "oh noes, give us your information and we'll get right on that" and then then they said "no worries, we'll have that fixed by 12/31/2016". But January 2nd they said, "we're still working on it, we'll be...
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3.7
Product
Sprint Account
#998812
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Sprint Mobil has charged me false late fees after account was closed and account paid in full. I have all credit card receipts and cancelled checks stating all payments have been paid in full and on time. Now after cancelling their service after 17 years because of bad...
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Product
Sprint Account
#994002
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Sprint Account Review

#780516
1.0
Awful, stay away. Misleading both in store and on the phone when it comes to customer service. Literally had me on hold for 57 minutes. Lied to me about plan changing and fees. Took hours and effort, that I will never get back to fix account changes. Worst financial decision I ever made.
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Sprint Account Review

#778958
1.0
Had account closed and settled with sprint in 2010 and no bills received after 2010. Directly received a letter from collection agency That I need to pay sprint. Called customer service so many times and they can't even tell me what the charges are for
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Sprint Account Review

#752093
1.3
I'm trying to find somebody that can tell me why I keep getting voicemail messages on a sprint phone account that has been closed for over a year.
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Sprint Account Review

#684699
2.3
I have no data at times, it like someone playing with light switch, more off then on. I've called sprint a number of times in the pass four years for solution to my problems all ways and excuse. SPRINT SUCK......
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Sprint has the worst customer service in America. They have me currently locked out of my account but the hackers were allowed to order 2 IPhone 7's. The answer to everything is "I will send you an email" and it never works. I'm switch to AT&T and it will cut my bill...
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offconsumerpissed
offconsumerpissed

Wait, so you got hacked but are mad that they locked your online account? That doesn't make sense.Also, having Sprint for a decade now, I can honestly say I don't believe I've...

1.0
Product
Sprint Account
#983760
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I have been a customer with Sprint for 10 years. I have been having billing issues since Aug 3 and have talked to several reps and supervisors and I have even contacted corporate and was told that billing issues would be resolved and here it is Sept 21 and my account...
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1.0
Product
Sprint Account
#923260
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SINCE AUGUST 2015 SPRINT HAS BEEN CHARGING MY ACCOUNT (2) CHARGES OF $13.00 PER MONTH = $26.00 EXTRA PER MONTH FOR INSURANCE FOR (2) PHONES BEING LEASED ON MY ACCOUNT THAT I NEVER AUTHORIZED THEM TO DO. DISPITE MULTIPLE PHONE CALLS OVER PAST MONTHS TO TRY AND RECTIFY...
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Anonymous
Anonymous

This has been resolved by Sprint Escalation to my satisfaction.

1.0
Product
Sprint Account
I didn't like
  • Anything about this company and their unauthorized fees
#823043
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I am so disappointed with Sprint right now.I have been trying to get a bad charge off of my account for nearly a month, talking with nearly 10 different CSR's and their supervisors. For all of the thousands I have spent with Sprint over the last 9 or so years, I am...
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2.7
Product
Sprint Account
I didn't like
  • Online chat
  • Not satisfied with resolution
  • I will not use it again
#817067
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Worst customer service I have ever experienced.The Supervisor hung up on me for asking what my fees would be to go with a different provider. They would not answer question on my account even though the account belonged to me and has been paid on time for 2 years....
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Product
Sprint Account
I liked
  • Poor
I didn't like
  • Very rude
  • Customer service
  • Hung up on me
#804679
Reply to reviews
PUBLICpublished review 2/29/16 I have been with sprint since the beginning of cells phones. I call their customer service center and get put on hold for unreasonable lengths of time, speak with supervisors who transfer my call back through the phone automated system...
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Product
Sprint Account
I didn't like
  • Csr and supervisor were rude
#799636
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They have been charging the Total Equipment Protection without my consent for the past 6 months on 2 lines and I never noticed it. I have my bill on auto pay so I barely look at it. I know for a fact I would never use TEP because a year earlier I had it on one of my...
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1.7
Product
Sprint Account
I didn't like
  • People are ignorant
  • Csr and supervisor were rude
#791559
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