Manufacturer: Sprint Category: Accounts Clear all filters (9 of 9 reviews match)
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Sprint has the worst customer service in America. They have me currently locked out of my account but the hackers were allowed to order 2 IPhone 7's. The answer to everything is "I will send you an email" and it never works. I'm switch to AT&T and it will cut my bill in half. I can afford to pay for my son's college tution if they refund all the mysterious charges. I call literally every month with regards to bill issues. .
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offconsumerpissed

offconsumerpissed Wait, so you got hacked but are mad that they locked your online account? That doesn't make sense.
Also, having Sprint for a decade now, I can honestly say I don't believe ...

1.0
#983760
I have been a customer with Sprint for 10 years. I have been having billing issues since Aug 3 and have talked to several reps and supervisors and I have even contacted corporate and was told that billing issues would be resolved and here it is Sept 21 and my account balance is still showing incorrect. At this time I am a very unhappy customer and want to know how do I escalate this issue up pass the representatives, floor support supervisors...
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1.0
#923260
SINCE AUGUST 2015 SPRINT HAS BEEN CHARGING MY ACCOUNT (2) CHARGES OF $13.00 PER MONTH = $26.00 EXTRA PER MONTH FOR INSURANCE FOR (2) PHONES BEING LEASED ON MY ACCOUNT THAT I NEVER AUTHORIZED THEM TO DO. DISPITE MULTIPLE PHONE CALLS OVER PAST MONTHS TO TRY AND RECTIFY THIS - ASKING THEM TO *** THESE ADDED CHARGES, AND CREDIT ME BACK THEY REFUSE TO DO SO TO DATE. I HAVE BEEN CHARGED FOR THIS MONTHLY INSURANCE ON TWO LINES ON MY ACCOUNT FOR A...
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Anonymous

Anonymous This has been resolved by Sprint Escalation to my satisfaction.

1.0
I didn't like
  • Anything about this company and their unauthorized fees
#823043

Sprint Account Review

#752093
1.3
I'm trying to find somebody that can tell me why I keep getting voicemail messages on a sprint phone account that has been closed for over a year.
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Sprint Account Review

#684699
2.3
I have no data at times, it like someone playing with light switch, more off then on. I've called sprint a number of times in the pass four years for solution to my problems all ways and excuse. SPRINT SUCK......
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I am so disappointed with Sprint right now. I have been trying to get a bad charge off of my account for nearly a month, talking with nearly 10 different CSR's and their supervisors. For all of the thousands I have spent with Sprint over the last 9 or so years, I am appalled that my time is only worth 15.00 and a late fee that should not have been on the bill at all in the first place! you can do better than that. My time was wasted because of...
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2.7
I didn't like
  • Not satisfied with resolution
  • After making qute a few calls
  • 15 is all you think my time is worth
#817067
Worst customer service I have ever experienced. The Supervisor hung up on me for asking what my fees would be to go with a different provider. They would not answer question on my account even though the account belonged to me and has been paid on time for 2 years. I immediately changed providers for one of the phone lines. I called back a few weeks later to cancel the full account. I told the gentleman what had happened and he immediately...
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I liked
  • Poor
I didn't like
  • Hung up on me
  • Runaround
  • Very rude
#804679
My husband's 2 year Sprint contract ended in July of this year (2015), and he received a company phone from his employer in August. We decided to cancel the Sprint account since it was no longer necessary. We called in September and the account was supposedly cancelled after we finished paying off the account balance while on the phone with the representative. She told us the phone would be active until the start of the next billing cycle and...
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#747457
Sprint must be getting up there with Xfinity for the WORST customer service. I called in to get a new phone on an already existing phone line and they just couldn't make it happen despite 3 hrs on the phone with 7 different reps. They gave me bogus information costing me two separate trips to the store. Almost cost me a third trip but I got smart and called first. Turns out, more bogus information. Guess I'll have to switch after 5 yrs of being...
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#739503