Product: Sprint Account Clear all filters (79 of 79 reviews match)
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SINCE AUGUST 2015 SPRINT HAS BEEN CHARGING MY ACCOUNT (2) CHARGES OF $13.00 PER MONTH = $26.00 EXTRA PER MONTH FOR INSURANCE FOR (2) PHONES BEING LEASED ON MY ACCOUNT THAT I NEVER AUTHORIZED THEM TO DO. DISPITE MULTIPLE PHONE CALLS OVER PAST MONTHS TO TRY AND RECTIFY...
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Anonymous
Anonymous

This has been resolved by Sprint Escalation to my satisfaction.

1.0
Product
Sprint Account
#823043
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I am so disappointed with Sprint right now.I have been trying to get a bad charge off of my account for nearly a month, talking with nearly 10 different CSR's and their supervisors. For all of the thousands I have spent with Sprint over the last 9 or so years, I am...
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2.7
Product
Sprint Account
I didn't like
  • After making qute a few calls
  • Not satisfied with resolution
  • 15 is all you think my time is worth
#817067
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Worst customer service I have ever experienced.The Supervisor hung up on me for asking what my fees would be to go with a different provider. They would not answer question on my account even though the account belonged to me and has been paid on time for 2 years....
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Product
Sprint Account
I didn't like
  • Hung up on me
  • Customer service
  • Runaround
#804679
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PUBLICpublished review 2/29/16 I have been with sprint since the beginning of cells phones. I call their customer service center and get put on hold for unreasonable lengths of time, speak with supervisors who transfer my call back through the phone automated system...
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Product
Sprint Account
I didn't like
  • Csr and supervisor were rude
#799636
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They have been charging the Total Equipment Protection without my consent for the past 6 months on 2 lines and I never noticed it. I have my bill on auto pay so I barely look at it. I know for a fact I would never use TEP because a year earlier I had it on one of my...
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1.7
Product
Sprint Account
I didn't like
  • People are ignorant
  • Csr and supervisor were rude
#791559
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After being with sprint for five years I decided that I am completely done with Sprint. I had made a payment arrangement for last Friday I have been helping my mom out with the bills because she's sick so when Friday came sprint try to take out the money but things...
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1.0
Product
Sprint Account
#786890
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Sprint Account Review

Awful, stay away. Misleading both in store and on the phone when it comes to customer service. Literally had me on hold for 57 minutes. Lied to me about plan changing and fees. Took hours and effort, that I will never get back to fix account changes. Worst financial decision I ever made.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
Product
Sprint Account
#780516
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Sprint Account Review

Had account closed and settled with sprint in 2010 and no bills received after 2010. Directly received a letter from collection agency That I need to pay sprint. Called customer service so many times and they can't even tell me what the charges are for
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
Product
Sprint Account
#778958
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I called to get an explanation about my bill that is never the same but the lady who reported that she was in the Philippines could not help me. When I tried to explain to her what I was seeing as far as my policy online she replied, " I guess". Really is this how we...
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Product
Sprint Account
#766206
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So, prior to christmas I knew I would be running low on money. In the past, using T-mobile, and sprint, ive been able to delay and postpone payments for at least up to a month at a time. So I called Sprint and told them I was running low on funds and they were like "No...
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1.7
Product
Sprint Account
I didn't like
  • Foreign
  • Indian
  • Customer service
#765985
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