Manufacturer: Sprint Category: Cell Phone Upgrade Clear all filters (4 of 4 reviews match)
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Sprint - Refund from returned IPhone 7
I upgraded my phone from I phone 6 to i phone 7 January 18, 2017. unfortunately, before 15 days I changed my mind to get I phone 7 plus instead of I phone 7 regular. They told me that i will get refund for iPhone 7 regular after i mail it back to sprint. i mailed I...
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I didn't like
  • Promises not kept
#1025999
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Existing customer for 4 years, responded to Sprint email promotion that would give us new phones "free". They took our old phones, charged us for the new ones, and now refuse to issue the promised credit. Have spent hours on the phone with customer service, and am...
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Anonymous

Ray If you still have the email call your state attorney general and file a complaint. Their office should contact sprint and force them to make it right.

2.5
I liked
  • Unlimited plan
I didn't like
  • Lack of follow through
  • Poor customer care
  • Unfair billing
#994930
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My initial phone call to upgrade to the iphone 7 was a horrible experience. The representative was difficult to understand, the line was filled with static (I was told it was due to so many incoming calls) the background was filled with voices & regular distracting...
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2.5
I liked
  • Family plan in my budget
I didn't like
  • Each representative told us something different
#956054
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Went to a sprint store. An employee was training a new employee. An attractive young woman came in so he proceed to help her and left us with trainee, I was there to upgrade two phones. I was told I would have to pay current balance which I did in the store. He...
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2.9
I didn't like
  • 8 hours on the phone and not one resolution
  • Unprofessional manager
  • Employees and sales tatics
#944733
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