Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I ordered a I phone 7+ and it was delivered on September 21 however it was only an iPhone 7 not a plush. I returned it immediately to the store that same day and still do not have a credit to my account.

Two earlier calls resulted with assurances that my account would be credited but now I'm receiving threats of cancellation and discontinuing service.

Today's phone call with Sprint result it only in them saying they never received the phone even though I have a video of me handed it to the retail store Clerk as well as a printed receipt. We're coming up on two months now

Product or Service Mentioned: Sprint Apple Cell Phone Upgrade.

Reason of review: Return, Exchange or Cancellation Policy.

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