Product: Sprint Cell Phone Replacement Clear all filters (0 of 4 reviews match)
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So my mom and I got a new contract with Sprint. The problems started once we recieved our phones, horrible service. And when you call they never fix the problem. Anyways the real problem started once my mom crackes her screen and the phone didnt power on. She went into...
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Anonymous
Anonymous

Why didn't you just return the phone and cancel the line the very next day if the account is in your name. Why does your mom have access to add new services to your account in...

Anonymous
Durpa

Actually yes you will. You foolishly put your mother as a person who can make changes to the account. So it will hit you both in your credit score. Take it up with your mother...

1.0
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Sprint Cell Phone Replacement
#1209085
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I have been with Sprint since their inception in Miami, FL. We had to buy our phone thru Radio Shack and have been mainly happy for the past 25+ years. I have had issues but they always were resolved. Today they are totally business and the customer no longer means...
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3.9
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Sprint Cell Phone Replacement
I liked
  • Customer loyalty plans -
I didn't like
  • Changed the rules of the plan -
#1080217
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Sprint CS agreed the speaker phone was defective. They would not exchange the phone after I called in 6 times. CS placed me on hold for ~ 2 hours to pass me around to different departments who each indicated the phone would be replaced. they then sent me to the...
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1.0
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Sprint Cell Phone Replacement
I didn't like
  • Disloyal to long time customers
  • Lack of accountability and responsibility
  • Poor customer care
#1017201
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Sprint - Review in Telecommunications category

What horrible service! Sprint's automatic forced update bricked my phone. 4 weeks and 5 promises later, they "found" a tiny crack in a corner, and charged me $250 for a replacement. No phone in the meantime. No record of any of those promises. Buy out on 1 phone is late in coming--no service to that phone, but DESPITE arrangements, continual shut off of 2nd line, upwards of 20 hours spent with cs. Total bs!!!
2.0
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Sprint Cell Phone Replacement
#963129
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