Product: Sprint Cell Phone Upgrade Clear all filters (53 of 53 reviews match)
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I am very disappointed in Sprint customer care and the Sprint store (2181 Snelling Ave N Roseville, MN). I called customer care (*2) to ask how I can order my phone online and pick it up in stores (to avoid the activation fee). The guy I talked to in customer care told...
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1.0
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Sprint Cell Phone Upgrade
#1137891
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Was happy with sprint on the exchange of the note issues but recently paid off my phone thinking i could save some momey just on the monthly bill. When i did the bogo offer i was told theres no penalty for paying it off early but apparently if you pay the one that you...
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1.0
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Sprint Cell Phone Upgrade
#1132920
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Promotion by sprint. Contract entitled up grade on both phones. Upgraded one phone as per contract and verification of sprint store manager stating contract remained the same. Next bill incorrect charging for two phones. Called sprint and after finally getting someone...
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Sprint Cell Phone Upgrade
#1068269
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Sprint - Trying to upgrade my phone

No one is in the u.s., whag is going on? I have been told three different prices about the same thing. I have been a customer for almost 20yrs.and I have never seen anything like this going on with this company before .
2.1
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Advertised vs Delivered
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Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Sprint Cell Phone Upgrade
#1053143
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I have been advised by Sprint and several other entities to summarize and document communications from this point forward. First off I would like to acknowledge that I have been a faithful Nextel/ Sprint customer for over 12 years and have always held Sprint in high...
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1.4
Product
Sprint Cell Phone Upgrade
I didn't like
  • Rude associates
  • Non existant customer service
  • Every department asking for a payment
#1031829
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Sprint has the worse customer service , their own internal people cant get a hold of someone when they need them. I have only been with them for 4 months & it has been a complete disaster. I am cancelling 45 of my company phones this week. They are billing me for 55...
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1.0
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Sprint Cell Phone Upgrade
I didn't like
  • Any of it
#1007582
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Sprint Cell Phone Upgrade Review

Do not upgrade or buy a new contract with sprint even if your a loyal customer of more than 5 years and your device does not work in your area you'll still be forced to pay for your device if not they will charge you $250 and still make you pay your phone which is a ripoff and nobody will be able to help you and they will give you the run around. Which has been more than a year for us.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Sprint Cell Phone Upgrade
#977675
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I purchased my Note 7 online so that I could avoid the lines and hassle of driving to a Sprint store. As there is a recall, I went to return the phone last night (10/12/16). I went at 6:00 pm after I picked up my two year old daughter. I didn't realize that I should...
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2.2
Product
Sprint Cell Phone Upgrade
I didn't like
  • Given the runaround
  • Being treated like i dont matter
#936297
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I played the voicemail from her salesman and she said she didn't know that person and she couldn't do anything for me. They also added the protection plan to my phone after I told them not to. They get paid commission for adding the fees. I am done with sprint and am...
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Dayton, Tennessee
Product
Sprint Cell Phone Upgrade
#933054
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I am trying to upgrade my phone since September 2nd, 2016 which is 26 days ago since I started dealing with the most useless bunch of idiots.Today, I decided to just change to another carrier. Phones sent to wrong address, different phone than ordered, book plan,...
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1.1
Product
Sprint Cell Phone Upgrade
#927410
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