Manufacturer: Sprint Category: Cell Phone Upgrade Clear all filters (8 of 8 reviews match)
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I purchased my Note 7 online so that I could avoid the lines and hassle of driving to a Sprint store. As there is a recall, I went to return the phone last night (10/12/16). I went at 6:00 pm after I picked up my two year old daughter. I didn't realize that I should have packed her baby bag for a prolonged stay. The first person came to me about how the process will work. He was then corrected by another representative who brought me over to his...
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2.2
I didn't like
  • Being treated like i dont matter
  • Given the runaround
#936297
I went to the store and spoke with a manager and was told that I signed an agreement to pay for the headset. I had her send me the contract and it did not have my signature on it. It was a forgery. I played the voicemail from her salesman and she said she didn't know that person and she couldn't do anything for me. They also added the protection plan to my phone after I told them not to. They get paid commission for adding the fees. I am done with sprint...
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I am trying to upgrade my phone since September 2nd, 2016 which is 26 days ago since I started dealing with the most useless bunch of idiots.Today, I decided to just change to another carrier. Phones sent to wrong address, different phone than ordered, book plan, website doesn't work, each donkey of a rep has a different price, website doesn't work so forced to call those bunch of ***. I don't know where they get them from. There is no way you...
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Sprint Cell Phone Upgrade Review

#977675
1.0
Do not upgrade or buy a new contract with sprint even if your a loyal customer of more than 5 years and your device does not work in your area you'll still be forced to pay for your device if not they will charge you $250 and still make you pay your phone which is a ripoff and nobody will be able to help you and they will give you the run around. Which has been more than a year for us.
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SPRINT SERVICE IS A JOKE!!!! We tried Sprint from AT&T and it was so bad, we switched back. But the kicker here is that Sprint did not return my actual phones to me. They gave me refurbished phones that were Broken!!! I complained immediately, and Sprint kept saying they would look into it. Well, after several weeks of no solution from Sprint I upgraded all but one phone when I returned to AT&T but can't do the last one as it was NEW and...
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Anonymous

Anonymous I agree with you because I am having the same problems.

I been dealing with sprint problems for over a year when i decide to upgrade my phone they lie to me promise a billing of 80 dollars plus taxes which i agree but since then i sign my death sentence cuz every single month i have and issue with them hiding charges customer services are useless and they send u in ur way without solving ur issues or worst telling u everything its solve but when the new billing cicle come again i cant count the hrs i...
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Anonymous

Anonymous Same thing happened to me after 3 months a plan I signed up for somehow changed in amounts and they were charging me 30 more a month. I complained and they admitted they were ...

1.2
I liked
  • Proximity of the store to my home
I didn't like
  • Given different info every time i contacted them
#893178
00 per month for a phone I have already paid for just because I want to upgrade the phone that is NOT under contract. I am very disappointed with Sprint as I have been a customer for 12 years +. I am currently looking for another carrier. I would rather pay the $100 for getting out of the contract and have some satisfaction of being able to upgrade the phone without any "extra" charges for 4 months. Seems like Sprint would be trying to...
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3.6
I didn't like
  • False information provided
#859957
I upgraded my iPhone to 6plus & was told that if I did it that day (at the store) that I was at, I can get the LG tablet for free & it comes with data connection. I bought a few other things that day that was also worked into my contract that I didn't read every single paperwork. Which is I know my fault but I took her word for it. She was the asst manager for goodness sake!!! I have been a loyal sprint customer for many years!!! My husband...
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Anonymous

Anonymous I had very unsatisfactory service In Sept,15 so bought battery the Oct 15 was still not right so was talked into upgrade. Rep told me 2yr contracts were not option due to All ...