Manufacturer: Sprint Category: Cell Phone Upgrade Clear all filters (15 of 15 reviews match)
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Sprint has the worse customer service , their own internal people cant get a hold of someone when they need them. I have only been with them for 4 months & it has been a complete disaster. I am cancelling 45 of my company phones this week. They are billing me for 55...
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1.0
I didn't like
  • Any of it
#1007582
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I purchased my Note 7 online so that I could avoid the lines and hassle of driving to a Sprint store. As there is a recall, I went to return the phone last night (10/12/16). I went at 6:00 pm after I picked up my two year old daughter. I didn't realize that I should...
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2.2
I didn't like
  • Being treated like i dont matter
  • Given the runaround
#936297
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I played the voicemail from her salesman and she said she didn't know that person and she couldn't do anything for me. They also added the protection plan to my phone after I told them not to. They get paid commission for adding the fees. I am done with sprint and am...
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Sprint Cell Phone Upgrade Review

#977675
1.0
Do not upgrade or buy a new contract with sprint even if your a loyal customer of more than 5 years and your device does not work in your area you'll still be forced to pay for your device if not they will charge you $250 and still make you pay your phone which is a ripoff and nobody will be able to help you and they will give you the run around. Which has been more than a year for us.
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I am trying to upgrade my phone since September 2nd, 2016 which is 26 days ago since I started dealing with the most useless bunch of idiots.Today, I decided to just change to another carrier. Phones sent to wrong address, different phone than ordered, book plan,...
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SPRINT SERVICE IS A JOKE!!!! We tried Sprint from AT&T and it was so bad, we switched back. But the kicker here is that Sprint did not return my actual phones to me. They gave me refurbished phones that were Broken!!! I complained immediately, and Sprint kept...
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Anonymous

Anonymous I agree with you because I am having the same problems.

I been dealing with sprint problems for over a year when i decide to upgrade my phone they lie to me promise a billing of 80 dollars plus taxes which i agree but since then i sign my death sentence cuz every single month i have and issue with them hiding charges...
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Anonymous

Anonymous Same thing happened to me after 3 months a plan I signed up for somehow changed in amounts and they were charging me 30 more a month. I complained and they admitted they were ...

1.2
I liked
  • Proximity of the store to my home
I didn't like
  • Given different info every time i contacted them
#893178
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I am very disappointed with Sprint as I have been a customer for 12 years +. I am currently looking for another carrier. I would rather pay the $100 for getting out of the contract and have some satisfaction of being able to upgrade the phone without any "extra"...
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3.6
I didn't like
  • False information provided
#859957
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Horrible customer service in Sprint store and customer service line. Wanted to upgrade keep getting the run around was put on hold more than 20 minutes just hung up I had no more time to wait. When you call for answers no one knows what there doing they just say...
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I upgraded my iPhone to 6plus & was told that if I did it that day (at the store) that I was at, I can get the LG tablet for free & it comes with data connection.I bought a few other things that day that was also worked into my contract that I didn't read every single...
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Anonymous

Dyan I had very unsatisfactory service In Sept,15 so bought battery the Oct 15 was still not right so was talked into upgrade. Rep told me 2yr contracts were not option due to All ...

Sprint send me an email about a holiday promotion, where you can update your phone up to 7 months into your contract. I immediately called in the representative transferred me to a sales rep. He took all my info and insure me that I was due for an update, however I...
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1.7
I liked
  • Good old years
I didn't like
  • Unprofessionalism
  • Hold time
  • Run arounds
#749673
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