Sprint has very poor cellular access in my region, something that they never told about, I continuously had dropped calls.
I never had an issue paying my bills. When my 2 year contract was up, I called to pay the final bill on the phone, I was placed on hold during several calls, one call I was on hold for 1/2 hour!
Let's just say that today I got a collection letter in the mail for $45.00 more than the amount of my last bill! I called Sprint, was put on hold and transferred without being told and when the second rep asked me what I wanted, I had to repeat my whole tirade again.
Then was told I used the phone before the number was ported. Kind of funny, because the phone that was sold to me wouldn't hold a charge for longer than 15 minutes. I ported the number within days of calling them, was told that I couldn't close the account and port the number until they were notified by the new carrier. Big scam!!
I would not recommend Sprint/Nextell to my worst enemy!!
Product or Service Mentioned: Sprint Phone Service.