Manufacturer: Sprint Category: Customer Care Clear all filters (66 of 66 reviews match)
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I called to speak to another supervisor a week later and he said a manager would call in 72 hours and I never heard back and now I'm stuck paying a bill that I can't afford but I have to so my credit won't suffer!!!!!!! This is not the first time they have jerked me around about billing. The last time was a year ago and it took 4 months to clear up. During that time I was also dealing with swapping out a phone that was a lemon and the one after that was a lemon too. Sprint...
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I am being a customer for the company for almost 10 years and I never have such a bad experience that I have today I really consider to cancel my service is very scary I order internen routine to get Internet and a half an hour after that I decide to cancel I call the number I wait for almost half an hour to get a process down I get a confirmation number that was cancel 3 days later I get the box with the equipment that I cancel I never...
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#984438
I have two Sprint phones and two Sprint tablets and a home phone for $20.00 a month. I have always head insurance on all devices. I pay $250.00 a month which is ridiculous for these devices to find out that one of the phone and one of the tablets don't have insurance. I don't know who or when they removed the insurance off my account. I am having major issues with my Note 4 device that constantly cuts off and don't come back on for days at a...
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#983922

Sprint Customer Care Review

#981380
1.0
Horrible customer service both at the store and by phone. Do not, I repeat do not purchase or lease anything from Sprint! I've been here at the store, waiting for over an hour, for something that should have been resolved three weeks ago!
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Sprint Customer Care Review

#926140
1.0
The merritt island florida store is staffed by the absolute most obnoxious, rude people i have ever encountered. Sprint should send a secret shopper into that location. From the manager on down they are all horrible. I recently moved to merritt island and Ive been in the store 3 times and thats it. I will be swithcing to at&t tomorrow.
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Sprint Customer Care Review

#914404
1.0
What the heck has happened to Sprint customer care. It takes 5 minutes to get to a live person then I get someone from another country who cannot understand me! NO iI don't need help paying my bill...I have questions about my plan. SMH So frustrating
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Sprint Customer Care Review

#907180
1.0
Been on hold now for 45 minutes! I'm so done with sprint . Been with them for 6 years, now leaving goodbye!! Rude csr that can't speak English!!sprint store their computers are dinosaurs!! Slow as *** . Forget calling them!
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sale staff miss leading ,pretty much flat out lie ,including manager I dont think sprint will survive warning stay away from Pembroke Lakes Mall kiosk I be leave they work on commission and will tell you anything to make a sale then you have a problem returning products and restoring your service and at the end you get hit with restocking fees and rudeness I expected more from Sprint but at the end your dealing with a questionable Representative...
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1.9
I didn't like
  • Being febbed to
  • Arch telecom tattics
#983380
Being billed for phone I returned within 30 days. Tried Sprint and did not like the customer service so i returned the phone. That was about 2 months ago and since then I've received 4 past due notices in the amount of $650.00. I call each time and each time I'm told to ignore the notice as I have returned the device. Tonight I spent 1.5 hours on the phone and all they told me was to go back to the store to fix the issue. Too much time already...
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2.1
#982153
Sprint has been the worst experience of any business I have ever delt with. Hours on hold. Over charge for returned equipment. Will hang up or transfer when you attempt to resolve. Lies and false promises. Customer service is out of United States and cannot understand their English. They will hang up on you anyway when you ask them to break down your bill and explain it. Still charging me for a iPad I returned to a Corporate store. Which they...
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1.0
#982055
After saving a bunch of money by switching to Cricket wireless, we cancelled our phone service with Sprint and were required to send back our Airwave device (it helped with service out in the country). We were instructed where to send it, to a warehouse in Illinois, and we assumed (silly us) that we would forever be rid of Sprint's terrible customer service. I'm starting to think the only time that we will actually be rid of Sprint is when we...
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1.0
#981012
1) Customer Service?What customer service? They are there somewhere first you have to find the @#$$%#!! worm hole, then you finally get to speak to somebody . 2) That somebody does not know a freaking thing. A couple cans short of a six pack!! English? Oh they speak some, but understanding English is and entirely different matter! 3) Hey but I give them brownie points they knew they were located in the Philippines. 4) A loyal customer for 16...
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Samsung does not pay sprint. Sprint adds 850 to my account since Samsung won't pay them. Billing department manager says get money from Samsung if I can't pay Sprint. Sprint cuts my phone off because I refuse to pay. Sprint holds my phone service hostage till dispute is reviewed in 7 days. Try to call Sprint to resolve issue. When I finally reach a human voice they put me on hold for two hours. Then they transfer me to another department. And...
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#972844
The response was cold, and rude and after being customer of Sprints for over 14 years I DO NOT FEEL LIKE A VALUED CUSTOMER! I was asking for a 3 days extension. Just 3 days, to avoid disconnection. I explained that I used the phone as house and work and to communicate with my children. None of that mattered. It was simply, this is the answer anymore questions? If not, the call is over. Very unacceptable, and I am now looking to leave...
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1.0
I didn't like
  • Lack of compassion and empathy
#954705