Manufacturer: Sprint Category: Customer Care Clear all filters (71 of 71 reviews match)
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Every time I called Sprint they give me a customer service rep that doesn't understand almost anything I say. Or they don't give me the right answers. When I called today the rep was telling me that I was breaking up and I was going in and out. So I asked him where exactly are you and he told me Malaysia. I just don't want Sprint anymore and don't know how to get out my contract they are the worst in customer service and a waste of time!.
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Sprint Stinks!!! Especially Andrew Colon on Tremont Ave in Throggs Neck in The Bronx I was told 4 months ago that I would have my break -up fee paid and it was not, Andrew Colon basically sucks. He continues to tell Sprint customers that thay have no right to get upset and that he is not responsible for ANYTHING that Sprint does wrong. He takes no blame for any wrong -doing and he claims he cannot contact Sprint Corporate for any readon....
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2.3
#1001872
I left Sprint because when I signed up a contract I ordered the I phone 7 plus and waited forever to get it, I had to call the local store they told me it was still not in.I called again they told me someone cancelled the order for my phone, also I called customer service support they told me they don't have any order for the phone so I waited almost 2 months and never got the phone finally I thought about signing a contract with t-mobile and I...
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3.1
#996854

Sprint Customer Care Review

#981380
1.0
Horrible customer service both at the store and by phone. Do not, I repeat do not purchase or lease anything from Sprint! I've been here at the store, waiting for over an hour, for something that should have been resolved three weeks ago!
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Sprint Customer Care Review

#926140
1.0
The merritt island florida store is staffed by the absolute most obnoxious, rude people i have ever encountered. Sprint should send a secret shopper into that location. From the manager on down they are all horrible. I recently moved to merritt island and Ive been in the store 3 times and thats it. I will be swithcing to at&t tomorrow.
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Sprint Customer Care Review

#914404
1.0
What the heck has happened to Sprint customer care. It takes 5 minutes to get to a live person then I get someone from another country who cannot understand me! NO iI don't need help paying my bill...I have questions about my plan. SMH So frustrating
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Sprint Customer Care Review

#907180
1.0
Been on hold now for 45 minutes! I'm so done with sprint . Been with them for 6 years, now leaving goodbye!! Rude csr that can't speak English!!sprint store their computers are dinosaurs!! Slow as *** . Forget calling them!
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I am so sorry I made the switch from Verizon to Sprint. Sometimes it is true you get what you pay for. First of all they never took care of the credit to transfer service. and when I brought it to their attention they wanted to do half. They were suppose to take possession of the numbers immediately, instead they did nothing causing me to be charged for an additional month of service from Verizon. Then I had a defective phone, Went back to the...
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I didn't like
  • Worst experience ever
  • Worst customer service ever
#996117
I called to speak to another supervisor a week later and he said a manager would call in 72 hours and I never heard back and now I'm stuck paying a bill that I can't afford but I have to so my credit won't suffer!!!!!!! This is not the first time they have jerked me around about billing. The last time was a year ago and it took 4 months to clear up. During that time I was also dealing with swapping out a phone that was a lemon and the one after that was a lemon too. Sprint...
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I am being a customer for the company for almost 10 years and I never have such a bad experience that I have today I really consider to cancel my service is very scary I order internen routine to get Internet and a half an hour after that I decide to cancel I call the number I wait for almost half an hour to get a process down I get a confirmation number that was cancel 3 days later I get the box with the equipment that I cancel I never...
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#984438
I have two Sprint phones and two Sprint tablets and a home phone for $20.00 a month. I have always head insurance on all devices. I pay $250.00 a month which is ridiculous for these devices to find out that one of the phone and one of the tablets don't have insurance. I don't know who or when they removed the insurance off my account. I am having major issues with my Note 4 device that constantly cuts off and don't come back on for days at a...
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#983922
sale staff miss leading ,pretty much flat out lie ,including manager I dont think sprint will survive warning stay away from Pembroke Lakes Mall kiosk I be leave they work on commission and will tell you anything to make a sale then you have a problem returning products and restoring your service and at the end you get hit with restocking fees and rudeness I expected more from Sprint but at the end your dealing with a questionable Representative...
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1.9
I didn't like
  • Arch telecom tattics
  • Being febbed to
#983380
Being billed for phone I returned within 30 days. Tried Sprint and did not like the customer service so i returned the phone. That was about 2 months ago and since then I've received 4 past due notices in the amount of $650.00. I call each time and each time I'm told to ignore the notice as I have returned the device. Tonight I spent 1.5 hours on the phone and all they told me was to go back to the store to fix the issue. Too much time already...
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2.1
#982153
Sprint has been the worst experience of any business I have ever delt with. Hours on hold. Over charge for returned equipment. Will hang up or transfer when you attempt to resolve. Lies and false promises. Customer service is out of United States and cannot understand their English. They will hang up on you anyway when you ask them to break down your bill and explain it. Still charging me for a iPad I returned to a Corporate store. Which they...
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1.0
#982055