Product: Sprint Customer Care Clear all filters (0 of 199 reviews match)
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Oct 23, 2018, I changed ownership for 4 cell phones lines to my account with Sprint. My new wife, her mother, her daughter and husband. After going through the change of ownership I called into Customer Care with a few questions. 1 question states were the 4 lines...
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1.8
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Sprint Customer Care
I didn't like
  • Incredible bad customer service
#1448852
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This company has the worst customer service! Hung up on 3 times tonight after being placed on hold for over 30 minutes each time. I dont believe that was an accident and even worse this company could care less. I hate Sprint...poor customer service, employees in store...
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Anonymous
Anonymous

Forget the class action suit. Just dump the provider. You have no grounds for a class action.

1.3
Product
Sprint Customer Care
#1445158
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Sprint is horrible!!!

Plain and simple sprint only cares about putting money in there pockets!! They will put you in plans without even asking! To cancel anything you have to speak to 2-3 different employees! Worst customer service ever!! Sprint is so expensive and you can’t even be on a phone call and use internet! They are so behind on technology!!
1.2
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Sprint Customer Care
#1439149
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Sprint - Existing customers are treated like ugly step children

Sprint will do anything to reel in new customers but when it comes to existing customers they act like they're the only company offering their service. Its like once youre in they don't care. Weve been with them for 20 or so years. But theres nothing to show for it. They dont value their loyal customers whatsoever!
2.0
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Sprint Customer Care
#1430877
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Sprint - Horrible Customer Service Experience

Sprint - Horrible Customer Service Experience
I spent over an hour on the phone with Sprint on 12/16/18 trying to get a signal booster. No one was able to help me or as I should say, willing to help me. I recently moved to a new residence and because my service is t great there that is what prompted my call. I still have no resolution, I asked twice to speak with a supervisor but instead was told I had no valid reason to speak with a supervisor and then The second time I was transferred back into the customer service queue. Either Sprint allows me to cancel without penalty or send me a signal booster as promised.
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Sprint Customer Care
#1425694
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Cancel your Sprint service NOW

I have been a loyal Sprint customer for over three years and recently we moved our voice lines to another carrier. Sprint has bungled everything and still refuses to cancel our last line of service. Our devices and bill are paid in full but they dance around and give excuses at every turn on why they cannot cancel the line. I have spent over 4 hours on the phone and chat and have gotten nowhere. Sprint IS NOT the lowest price for voice and when you try to port your number to another provider they hold you hostage and make excuses on why they can't. The reps are rude and most are not fluent in english which makes communication even harder. My recommendation is that everyone SHOULD AVOID SPRINT.
1.0
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Sprint Customer Care
I didn't like
  • Overbilling
  • Customer service
#1424546
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I did not even try to get Sprint service

I get this letter from Sprint. I do not like Sprint and there is no way I try to change my service to them. So it said I was approved for 5 lines blah blah. I called customer service and they could not help me at all. I do want to know where this app was put in at. The lady told me not to worry. I am worrying. That's a bunch of ***
2.7
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Sprint Customer Care
#1421066
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I put up with the extraordinarily slow progress of Sprint as it's network was built up -- apparently an inch of wiring at a time -- over almost 2 decades. When i moved to the South, i began ten years of horrible service. Finally, several years ago. I began getting...
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OceanicHimalayan416
OceanicHimalayan416

They are sooo far in the dark ages it’s ridiculous

1.1
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Sprint Customer Care
#1417954
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Sprint - 18 Year Customer and it's time for a change

This company used to be the best, they took care of all my issues in a timely manner, that has all changed since the T-mobile deal began. They place new accounts way ahead of any customer loyalty, wish they would care about long time relationships, but they don't.
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Sprint Customer Care
#1416217
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In October of this year, 2018 I went into the Sprint store located at 1300 Boston rd. Springfield Ma. to inquire about an upgrade from my iPhone 6plus. I was having storage problems so I wanted to check my options. After spending about an hour with the consultant and...
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Sprint Customer Care
#1405480
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