Product: Sprint Customer Care Clear all filters (129 of 129 reviews match)
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i have been with sprint for 5 months the biggest mistake i have made in a long time. They said they could make my bill lower that did not happen but you guessed it the bill is higher and just keeps going up every month I called the lady said she would make the bill...
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2.7
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Sprint Customer Care
#1095459
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I called sprint to advise them so that they wouldn't try to collect from my American Express and the representative didn't understand what I was telling her obviously because she reversed both payments. So I was able to repay the checking payment but the American...
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1.3
Product
Sprint Customer Care
#1094765
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Do yourself a favor and never reach out to Sprint regarding a business account. They will profile you and treat you as though you are a criminal. The representatives are very lazy and are so rude to you. When you ask for a manager they tell you they have no supervisors...
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1.5
Product
Sprint Customer Care
#1093878
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Sprint - Bad service and liars

#1101754
2.1
Details
Three prepaid forward operators are rude 1-855-639-4644 operators Abel/Gracie/danny/gorge should be fired they put a block on my phone 562-440-2297/lower my bill to $30
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Sprint - Incompetent Idiots

#1082431
1.6
Details
I attempted to cancel service on my sons stolen phone which is on my acct. I don't receive bills so I don't know my account number. Something that simple was too hard for those numb skulls to figure out even with my phone number and PIN number. I tried for over 1.5 hours with zero success. They ended chat no warning.
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Advertised vs Delivered
Billing Practices
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Exchange, Refund and Cancellation Policy
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Sprint Customer Care Review

#1038262
Disappointed, agrivated, Giveing the run around talked to 25 different people and still no help. False information was given and now I'm surpose to just eat the loss not fair when I get a chance I'm leaving sprint it's the worst phone company ever I will never sign with sprint again
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Sprint Customer Care Review

#1016213
1.0
Details
Horrible customer service. I couldn't understand them at all. Not knowledgeable about anything. They say "I see" "ok thank you very much for that information " WAY TO MUCH! Horrible experience. Called to add a tablet to my account. Mostly on hold, took 50 minutes. I almost gave up. I should have. It's not worth the call, stressfull
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Customer service
Twice this week I have attempted to contact Sprint to speak about a billing issue. Both times I could not get through because Sprint has put a barrier that intercepts the phone call and forces you to a message page with multiple choices that only provide answers to...
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3.0
Product
Sprint Customer Care
I liked
  • Prompt corrective action
I didn't like
  • Slowness in issuing agreed credit to my account
#1093742
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I have been a Sprint customer for 16 years i'll start there. My dad was having issues with the new phone I bought him a month an half ago. I called sprint and tried to explain to them the whole long story about this month in half NEW phone. I was simply asking for a...
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1.8
Product
Sprint Customer Care
I liked
  • Never had a problem until that day
I didn't like
  • Rude representitives
  • Indian
  • Given different info every time i contacted them
#1087927
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Sprint website says I should have it within 10 days. Customer Care informs me there is no facility for an email to be generated after the phone is received. Why show it on the website if you can't (or won't) fulfill this. I asked for Customer Care to send it to me and...
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Product
Sprint Customer Care
#1087901
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Resolved

However, Sprint makes it their life mission to take any problems you have and add to them. If you have any problems you will be bounced around from support agent to support agent. When you request a manager you will be placed on hold for 30 + minutes. You will then...
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2.3
Product
Sprint Customer Care
#1073979
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I attempted to take advantage of a new sprint offer of bring your own device and free service for a year just pay taxes. I ordered the sim card. My device was eligible. When I called to activate they ask 3 questions from so called "Public records" 2 of the three...
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1.0
Product
Sprint Customer Care
I didn't like
  • Sprint customer service and process
#1066215
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I have been with Sprint since 2001 and currently have 6 lines on my personal account. Customer service is an absolute nightmare. Every time I make a change to my plan or devices they screw something up. Most recently I tried to upgrade my son's Galaxy S5 that he's had...
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Product
Sprint Customer Care
#1044577
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It would take a very long time to tell you my Horror story about Sprint I will tell you there service is horrible, there customer service skills (majority of employee's done have any) I have been hung up on many times never called me back only when I said I was...
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rollo2016
rollo2016

From my experience with Sprint, I find it hard to believe anyone would use them for cell phone service.

1.6
Product
Sprint Customer Care
I didn't like
  • Lack of compassion and empathy
  • Customer service representative
  • Worst expierance ever
#1042932
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