Manufacturer: Sprint Category: Customer Care Clear all filters (94 of 94 reviews match)
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I switched from Verizon to Sprint what a terrible mistake . Customer service is the worst I have ever seen and nothing is ever accomplished . What a waste of time ! Information was given to me at the time of purchase and then different information was given to me when...
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Anonymous

Amy Same here,today. New messageWhen calling plainly says "you have called us too many times,deal w issues yourself online. This call will cost 7$." 1 1/2 on hold. Rude,yelled at,...

I have been with sprint since day one. however the last several months have been about a rip off scam. I thought highly of sprint but man what a turn around....and it about billing. they have padded my bill about $40 per month. I stopped by once and it was oops, we...
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#1020809
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Definitely leaving sprint as many thousands of people have done so in recent months because of lies about the monthly billing and foreigners that don't comprehend the English language, and us not being able to understand them as well. They will keep you on hold for one...
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#1020693
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Sprint Customer Care Review

#1016213
1.0
Horrible customer service. I couldn't understand them at all. Not knowledgeable about anything. They say "I see" "ok thank you very much for that information " WAY TO MUCH! Horrible experience. Called to add a tablet to my account. Mostly on hold, took 50 minutes. I almost gave up. I should have. It's not worth the call, stressfull
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Sprint Customer Care Review

#981380
1.0
Horrible customer service both at the store and by phone. Do not, I repeat do not purchase or lease anything from Sprint! I've been here at the store, waiting for over an hour, for something that should have been resolved three weeks ago!
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Sprint Customer Care Review

#926140
1.0
The merritt island florida store is staffed by the absolute most obnoxious, rude people i have ever encountered. Sprint should send a secret shopper into that location. From the manager on down they are all horrible. I recently moved to merritt island and Ive been in the store 3 times and thats it. I will be swithcing to at&t tomorrow.
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Sprint Customer Care Review

#914404
1.0
What the heck has happened to Sprint customer care. It takes 5 minutes to get to a live person then I get someone from another country who cannot understand me! NO iI don't need help paying my bill...I have questions about my plan. SMH So frustrating
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This is what I emailed sprint just now: "I do NOT have an account with sprint. I never opened an account, I never received the phone, UPS never delivered the phone and I must assume they returned it to sprint. I have spoken to a dozen sprint reps and everyone has...
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LadyDocVT

LadyDocVT I understand your frustration 100%! I AM a former Sprint customer. Getting to Customer Service is never an easy thing. After leaving Sprint, I received several bogus bills. It...

1.0
I didn't like
  • Sprint threatening to ruin my credit score
#1017353
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I am a loyal customer of Sprint since 2003 and after several attempt to switch to freedom plan which is $90.00 for up to 3-5 lines they refused to honer my request instead they keep coming with a different excuses to put me in a different and more expensive plan. Is...
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#1011358
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I took a letter from Sprint about my discount being approved into the store where I purchased my phone. The manager called Customer Care and talked to someone named "Honey". "Honey" said I qualified for a 15% discount and should see it on my next bill. Also I would...
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2.4
#1011113
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I was with sprint for nearly 15 years and hadn't had any major issues until 5 months ago. Since then I haven't had a single bill that was correct. Everyone month I would call get told a new round of lies and then wait to see if next months bill would be correct. While...
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2.3
I liked
  • Unlimited plan
I didn't like
  • Rude representitives
  • All the lies they told
  • Customer service
#1010693
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I think everyone who has been ripped off by sprint should contact their state attorney general and not only file a complaint but also look into a class action lawsuit. I had ntelos in West Virginia and sprint bought them out. Nothing that was promised to the customers...
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1.0
#1006884
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Sprint is the absolute worst decision you can make when choosing a provider. I have spent time around California and now South Florida over the last year and have had terrible service in almost all areas. I bought an iPhone 7 in November hoping that would solve my...
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#1006612
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Every time I called Sprint they give me a customer service rep that doesn't understand almost anything I say. Or they don't give me the right answers. When I called today the rep was telling me that I was breaking up and I was going in and out. So I asked him where...
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