Product: Sprint Customer Care Clear all filters (135 of 135 reviews match)
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On one occasion I actually did get the company to understand and confirmed the order was returned, however it was only a couple of months later to reappear on my credit report. I returned the phones with Sprint's label that was sent to me and they are saying that...
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1.9
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Sprint Customer Care
#1146040
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I have been a sprint customer since FEB 2015. It wasn't till JULY 2015 I noticed they gave a discount out a 10% for AAA members. I signed up for the discount online to see if I qualified and I did. On 07/17/15 I spoke with a gentleman at the customer service...
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2.9
Product
Sprint Customer Care
#1145368
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I have been a customer with Sprint since March 2017! The customer service is horrible. The last time I called, I had to ask the same question about four times to get the agent to help me. She just asking if I was calling to make a payment. Also, it seems that every...
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Anonymous
Shawn J

Sprint is horrible they are rude to their customers over charge on everything, throws is in so many "hidden fees" on ur bill its ridiculous I regretted ever going to them af...

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Sprint Customer Care
#1140469
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Sprint - Bad service and liars

#1101754
2.1
Details
Three prepaid forward operators are rude 1-855-639-4644 operators Abel/Gracie/danny/gorge should be fired they put a block on my phone 562-440-2297/lower my bill to $30
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Sprint - Incompetent Idiots

#1082431
1.6
Details
I attempted to cancel service on my sons stolen phone which is on my acct. I don't receive bills so I don't know my account number. Something that simple was too hard for those numb skulls to figure out even with my phone number and PIN number. I tried for over 1.5 hours with zero success. They ended chat no warning.
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Sprint Customer Care Review

#1038262
Disappointed, agrivated, Giveing the run around talked to 25 different people and still no help. False information was given and now I'm surpose to just eat the loss not fair when I get a chance I'm leaving sprint it's the worst phone company ever I will never sign with sprint again
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Sprint Customer Care Review

#1016213
1.0
Details
Horrible customer service. I couldn't understand them at all. Not knowledgeable about anything. They say "I see" "ok thank you very much for that information " WAY TO MUCH! Horrible experience. Called to add a tablet to my account. Mostly on hold, took 50 minutes. I almost gave up. I should have. It's not worth the call, stressfull
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Customer service
I have contacted Sprint once or twice a month for One Year. Nothing is ever resolved. I am told by the Customer Service Reps they see the error but it is never corrected. I am told it will be corrected & I will see a credit on my next bill. Never happens. I was told by...
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1.0
Product
Sprint Customer Care
I didn't like
  • Being overcharged regularly
#1132131
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Yes went to store,the operator said the LG 20 could talk to me got told nope,no accessories at store, response,go to Walmart,put wrong number on phone,told they could transfer all to new phone,guess what nope,who knows anything,guess not the people I talked today at 2...
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1.7
Product
Sprint Customer Care
#1114695
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i have been with sprint for 5 months the biggest mistake i have made in a long time. They said they could make my bill lower that did not happen but you guessed it the bill is higher and just keeps going up every month I called the lady said she would make the bill...
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Anonymous
kris08890

I would love to know how things turned out, after talking to a lawyer, cause im in the same exact boat & im considering lawyering up too

2.7
Product
Sprint Customer Care
#1095459
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I called sprint to advise them so that they wouldn't try to collect from my American Express and the representative didn't understand what I was telling her obviously because she reversed both payments. So I was able to repay the checking payment but the American...
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1.3
Product
Sprint Customer Care
#1094765
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Do yourself a favor and never reach out to Sprint regarding a business account. They will profile you and treat you as though you are a criminal. The representatives are very lazy and are so rude to you. When you ask for a manager they tell you they have no supervisors...
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1.5
Product
Sprint Customer Care
#1093878
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Twice this week I have attempted to contact Sprint to speak about a billing issue. Both times I could not get through because Sprint has put a barrier that intercepts the phone call and forces you to a message page with multiple choices that only provide answers to...
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3.0
Product
Sprint Customer Care
I liked
  • Prompt corrective action
I didn't like
  • Slowness in issuing agreed credit to my account
#1093742
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I have been a Sprint customer for 16 years i'll start there. My dad was having issues with the new phone I bought him a month an half ago. I called sprint and tried to explain to them the whole long story about this month in half NEW phone. I was simply asking for a...
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1.8
Product
Sprint Customer Care
I liked
  • Never had a problem until that day
I didn't like
  • Rude representitives
  • Given different info every time i contacted them
  • Customer service
#1087927
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