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These people must read from a script. No matter who or from what department they all say the same thing in the exact same words. I am having major problems with the phone and ask them if there was a program that could run troubleshooting and they told me NO! I would need to set it back to factory settings. I just went into my account and support and if you scroll down there's a box for troubleshooting you click on that and there's a list of problems that the phone can check out for you. I'm going to pay off this *** phone get out of my lease buy a cell phone off the internet and go to a new carrier this is total BS!! I cannot believe the customer service and lack of knowledge of this company nor the ability to provide customer satisfaction!!

SO SPRINT?

CAN YOU HEAR THAT!!!!!!!!!!

Product or Service Mentioned: Sprint Customer Care.

Reason of review: Poor customer service.

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