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Update by user Oct 28, 2016

I was with Sprint for 15 years but left because of horrible customer service

Original review posted by user Oct 27, 2016

I have tried to call Sprint to have them help me with some problems with my phone and to remove service for a tablet I don't use. They switched me around from person to person three times, then hung up on me.

I called back again and was hung up on again after someone finally answered and asked if I could be placed on hold. All of a sudden I hear that "boop boop", which means they hung up again. I finally switched to another service after having to pay Sprint $400 to unlock my phone.

They made me wait for a week after I paid my ransom to unlock the phone, however. I am disappointed because I had been with them about 15 years

Product or Service Mentioned: Sprint Customer Care.

Reason of review: Poor customer service.

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