FORWARD THIS TO YOUR SUPERVISOR BEN:
Here is the return reciept from Sams Club for (832) XXX-XXXX.
Thank you for putting your customer through *** due to an error made by unprofessional and untrained SPRINT REP. and also thank you for selling REFURBISHED phone for a price of a new one without letting your customer know. We don't even know if all of the phones we are using are in fact new or REFURBISHED?
AFTER GETTING FRUSTRATED WE HAVE SEND SPRINT THE ABOVE EMAIL 3 TIMES.
JUST WOULD LIKE TO SHARE MY EXPERIENCE WITH ALL OF YOU. AFTER TALKING TO 7 SPRINT REP. FROM SPRINT INCLUDING 3 SUPERVISORS, I AM STILL AT THE SITUATION WHEN I STARTED 4 DAYS AGO. THEY NOT ONLY MADE AN ERROR PROCESSING THE RETURN IN NOVEMBER 2010, BUT ALSO SOLD US A REFURBISHED SAMSUNG EPIC FOR THE PRICE OF A NEW WITHOUT LETTING US KNOW.
SPRINT WANTS TO VERIFY THAT WE HAVE RETURNED THE SAMSUNG EPIC OR NOT. WE HAVE EMAILED THE ACTUAL RETURNED RECIEPT FROM SPRINT TO THEM 3 TIMES, BUT STILL THEY DID NOT SOLVE THE ISSUE.
Monetary Loss: $459.