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FORWARD THIS TO YOUR SUPERVISOR BEN:

Here is the return reciept from Sams Club for (832) XXX-XXXX.

Thank you for putting your customer through *** due to an error made by unprofessional and untrained SPRINT REP. and also thank you for selling REFURBISHED phone for a price of a new one without letting your customer know. We don't even know if all of the phones we are using are in fact new or REFURBISHED?

AFTER GETTING FRUSTRATED WE HAVE SEND SPRINT THE ABOVE EMAIL 3 TIMES.

JUST WOULD LIKE TO SHARE MY EXPERIENCE WITH ALL OF YOU. AFTER TALKING TO 7 SPRINT REP. FROM SPRINT INCLUDING 3 SUPERVISORS, I AM STILL AT THE SITUATION WHEN I STARTED 4 DAYS AGO. THEY NOT ONLY MADE AN ERROR PROCESSING THE RETURN IN NOVEMBER 2010, BUT ALSO SOLD US A REFURBISHED SAMSUNG EPIC FOR THE PRICE OF A NEW WITHOUT LETTING US KNOW.

SPRINT WANTS TO VERIFY THAT WE HAVE RETURNED THE SAMSUNG EPIC OR NOT. WE HAVE EMAILED THE ACTUAL RETURNED RECIEPT FROM SPRINT TO THEM 3 TIMES, BUT STILL THEY DID NOT SOLVE THE ISSUE.

Monetary Loss: $459.

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Anonymous
#346029

I have used Sprint for 10 years and although sometimes I have to speak to 2 or 3 people, my problem is ALWAYS resolved. One phrase gets it...once u ask to be transferred to the cancellation dept.

They will do almost anything to keep u. Think of how much $ they spend in marketing / advertising attempting to increase their market share. Be honest and be pleasant and they will make it right. Ps.

Best buy has the best insurance prom bc they give u a phone to use and there is no deductible. I got my HTC EVO replacement in 3 days.

Anonymous
#346019

@ Kat....So why do you think Sprint should replace your used phone with a brand new one? You're obviously out of your first 30 days, therefore, your phone is a month or more old - not new.

Anonymous
#324268

@Mukani, You chose to buy a phone at Sams club? Isn't that place like a discount warehouse? I wonder if that applies to all products sold in the store. I wish you would have done some researched before you complain on Sprint. The Kiosk in the Sams club IS NOT A SPRINT RETAIL sales kiosk. That's a third party vendor offering Sprint Service. Sprint doesn't train those people. That third party company does. And if that person was so UNPROFESSIONAL then you sticking around to purchase something from a UNTRAINED person is your fault.

@FAY, for your information and before you start talking about something you have not researched to the point of WHY is Sprint charging the extra $10 for data per line. AT&T and Verizon are starting to CAP their data usage and they will charge you for exceeding the cap. Sprint doesn't "cap" your data. They may throttle you but they will not "cap" you so to cover the cost of data for every customer then we all pay $10. Even if your not an intense data user you will still be charged. We all pay it. Now you can choose not to pay it and get a lesser of a phone that doesn't consume a large amount of data. But if you have a PDA it most likely stays connected to the internet almost 24 hours a day. So please I wish you would go and check AT&T's wireless pricing and data plans. Because if this makes you so outraged then maybe you shouldn't use a cell phone and just stick to 25 cent pay phones. OH wait.... they raised the prices of those too!! Guess you just won't call anyone!

@KAT Yep its true, everything after 30 days of a new purchase gets replaced with a so-called refurbished phone. Now I guessing you own an EVO? Store personal are not to use NEW phones as exchanges. They are to use recondition models for exchanges. I'd put a refurb up to your NEW phone any day. New phones most likely will not have the latest updates as they have been setting in the warehouse for weeks at a time. Refurbs have the latest software preloaded. For most customers and models the order replacement time is 24-48 hours. If you was so smart you would keep a backup phone for just this type of situations. Its more "cost" effective to warehouse the phones in a single warehouse and send them to the stores that need them. They send out phones where needed and that's the bottom line. If it was your company and you seen the cost behind things I'm sure you would do the same. If Cell phone company's would make phones that wouldn't become unsalvageable then you wouldn't be in this situation but I don't see you writing about them. Why dont you research other company's and see if they have service and repair and then see how long it takes to get a phone from them. I'm pretty sure you would be happy with 2-3 days vs 1-2 weeks.

Anonymous
#318832

Wow, nikalseyn, "non-english speaking females who have little, if any authority"...I'll stop there, or I don't know where to start, really. I bet the people who posted these responses are the same that have something to complain about with EVERY company they ever deal with. Maybe if you keep complaining you'll get what you want, or hopefully companies will get some balls to say good, go to another company, we don't have time for your constant annoyance.

Anonymous
#309108

I have been with sprint for 5 years on the family plan now my daughter broke her phone so we got another one when we call sprint i turn the phone on i was not inform that i was going to charge 10 dollars a month because they say its premium data now i pay for everything data on the family plan they said it was change in January i was not informed now so if i want to get a new phone or my other daughter its going to cost me 20 more dollars so thats 30 extra dollars on my bill thats crazy my bill was 190 this month so its just going to keep getting hire im very disappoint in sprint because i thought i was a loyal customer charging people for more data is outrages now i want out of my contract and u know what thats going to cost unbeliveable

Anonymous
#308629

I'm not so much pissed off as I am annoyed, frustrated and bewildered.

My smart phone had a software issue over the weekend and became unsalvageable according to the Sprint in-store technician. I was informed by the store manager that they didn't have my phone in stock and that they would have to order it from the warehouse and that it was currently back ordered so would take between 7-10 business days to arrive at the store. And the phone that they were ordering for me was a refurbished phone. I only know that because I asked. I don't think they would have told me if I hadn't asked. The phone that it will be replacing was brand new. How is this camparable? Does that make sense?

The store manager also told me that the corporate store had not given them the authorization to carry the replacement phones in-store. I was also told that, despite having the exact modile of my phone in the store, that it was the store's inventory and that they were unable to use one of those as my replacement. So because of that half baked policy I now have to wait for a "new" refurbished phone as a comparable replacement.

In any event, and so that I wouldn't be without a phone, I was sent to a different Sprint store to get a temporary phone. The temporary phone that I was originally going to be given didn't even have a back to protect the battery! The one I eventually received still has the contact list from one of its previous owners/users!! Talk about privacy issues!

When did the concept of customer service disclude customer convenience? How much would it take to back a phone out of a store's internal inventory and allocate it as a replacement? I used to do it when I worked retail; it's not a hard concept. You would have a happy customer and increase customer relations and satisfaction. Can anyone say, "Duh!"

nikalseyn
#260634

anyone who wants a cell phone with few customer service problems needs to know NOT to go with Sprint! Their customer service is usually staffed with non-english speaking females who have little, if any authority even if they understand what you need; and their local stores are staffed with the laziest people I have ever seen.

They are no help in anything except selling you a phone and contract. Go with Verizon or just about anyone else!

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