Not resolved

Lied to about my monthly bill payment change.I was told by the analyst that I'd owe a pro rated bill one month and a regular bill the next month.

Lo and behold they billed me for TWO FULL MONTHS in ONE MONTH. I called to speak to a supervisor who said they'd do an investigation with the analyst I spoke to. I never heard back. I called to speak to another supervisor a week later and he said a manager would call in 72 hours and I never heard back and now I'm stuck paying a bill that I can't afford but I have to so my credit won't suffer!!!!!!!

This is not the first time they have jerked me around about billing. The last time was a year ago and it took 4 months to clear up. During that time I was also dealing with swapping out a phone that was a lemon and the one after that was a lemon too.

Sprint is the absolute WORST and I can't wait for my contract to end.It feels like a prison sentence being in a contract with them.

Review about: Customer Service And Products And Billing.

Review #987174 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Value for money
Advertised vs Delivered
Product or Service Quality
Style and Design
Customer service
Billing Practices
Discounts and Special Offers
Coverage Area
Diversity of Products or Services
Price Affordability
PRODUCT OR SERVICE Sprint Customer Care
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Not specified

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