Sprint company renewed my contract with out my authorization for two years, after I specifically told them not to. The customer service personnel gave me a discount for one month and told me that I do not owe a full amount, the next month I receive a bill for the full amount, after I called them, they informed me that no discount was ever given or any of that conversation took place. The customer service gave me a plan and a free phone, after I was transferred to the Sales department, the sales representative told me that the Customer Service was wrong and they can not offer me the free phone or that specific service.
Also false advertisement, when they advertise buy one get one free phone, that Free phone has to have a line that is eligible for $150 upgrade, so it's not actually free since I have to pay $150.
When I spoke to the manager He informed me that He is not responsible for what the customer service or the sales personnel tell the customers.
Product or Service Mentioned: Sprint Phone Plan.
Monetary Loss: $116.