I am in shock this evening. Sprint who i,ve heard has horrible service unleashed it on me as well.
I had some billing problems back in late October and changed the way my Auto Pay with them works. I was outsourced at the time and the rep could not understand that i wanted to change the account in which my monthly bill is deducted. I thought she finally got it right, but a week later i was temp disconnected due to my payment being returned, I called, and apparently Sprint did not update it and attempted to withdraw the funds from a closed account I explained and gave them the updated info again for my November bill after making a payment over the phone to clear my account and restore service. On Dec 2,07 again i was disconnected.
I called and was more or less pissed off this time, and they shot right back with twice the power. When giving the rep my account info over the phone the previous month. The account number was off. in fact it was My SSN that was the bank routing number..
I had to pay the amount in cash at a Sprint store because of their mistakes i was now on a cash only bases. on Dec 23,07 i received a bill for 178.45 said it was due by Jan 23, 08. On Dec 24,07 i paid the entire balance in full at a Sprint store.. On Jan 23, 08 my service was disconnected because they tried to debit the old checking account from November, after telling me i was on a cash only bases.
The bill being only 57.07. I went to Sprint store today paid the 57.07, got into a heated conversation about it with the rep, who did not speak english, and was in the Phillipines. She told me my account was in review because of too many complaints by me. Finally reached a manager and was informed that they were no longer going to do business with me, and my phone would not be restored.
She told me that because of my complaints and returned payments ( not my fault) that they have the right to end my contract, however i am still responsible for the remaining 3 months on my 24 month contract. That is fricken crazy. I HOPE A LAWYER READS THIS AND CONTACTS ME.
I WANT TO FILE A SUIT ON THEM SO BAD!!
Product or Service Mentioned: Sprint Account.