Scotch Plains,New Jersey
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Beside the fact that my area of reception in NJ is weak and calls drop and web use is highly unreliable. The issue that bothers me most is charging for going over my allotment of 10 Gb which is a lie.

This has happened twice over the last two months. What's remarkable is I track this daily and last month I used 9.4 and the prior month was 9.2 Gb on the last day. When you call customer service you fall in love n deaf ears. Needless to say I'm going back to Verizon.

My switch was to save money, but I'm spending $228 per month. It's outrageous.

I'd love to start a class action suit. We're all not ***.

Product or Service Mentioned: Sprint Internet Service.

Reason of review: Problems with payment.

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