Not resolved
Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

First the cell phone service, it is the worst when it comes to dropped calls, service maps are a lie, and customer service is in the Philippines. It is hard for me to understand what they are saying and they too have a hard time understanding me, which makes the phone support horrible. When you dial * 3 you get a web page then you must click on speak to a representative, ***. I spend $350 for 3 phone lines, they try to get you based the phone, you pick a phone and they tell you they will lease it or sell it to you for about $20 per phone per month. Now the service is 3 phone lines for $140. If you calculate the charges that I just described - $60 (phones) + $140 (cell service) comes up to = $200! but my last bill was $342, that other $140, not really sure where it's at. This is my reason for leaving Sprint.

I will be getting rid of my Sprint service in the next few months, going back to T-Mobile!

Product or Service Mentioned: Sprint Mobile Phone Service.

Reason of review: Poor customer service.

Monetary Loss: $140.

Preferred solution: Let the company propose a solution.

I liked: Having cell service.

I didn't like: Customer service.

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