Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

I switched to Sprint from T-Mobile almost two years ago. Big mistake!!!

Horrible service, dropped calls, texts not coming in, calls never received. Horrible customer service, ALWAYS overseas. I switched to ATT im October. Called Sprint 3 times and went online to get final amount owed on 3 phones lease.

I was told $395.00 everytime. ATT has offer to pay off balance, no down payment, and free HBO for life, (I have DTV). I never got final bill, one day got an e-mail for $802.00!! I called again, 5th time, escalated to overseas manager, got confirmation number, she promised to send a bill.

NEVER GOT IT!! CALLED AGAIN, NOTHING, CALLED AGAIN, GOT BILL , the trick is does not say final or itemize charges. I am filing a compliant with the BBB, of which Sprint is not approved by, the FCC, and sharing with a local news station investigative reporter to go on tv. I have never been through anything like this!!

I saw a news article calling Sprint the worst wireless provider!! They are, they lie, cheat, mislead and steal!! I am honest, and would never lie or cheat anyone. My son is epileptic, and we need service that works for emergencies, as well as his 3 children, he is a single parent.

DO NOT GET SPRINT, I AM NOT THROUGH WITH THEM YET!! REBECCA JOHNSON

I liked: Switching to att.

I didn't like: Lies, Ability to help, Hung up on me, Foreign, Hours spent, Pathetic lying company that does not care about you.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like