I moved from Denver, Colorado to the New Haven area in Connecticut. In Denver the service was great, in CT it was practically non-existent. After a few months of putting up with dropped GPS signal, dropped calls, you name it... I went into a couple of Sprint stores and they had no suggestions or solutions. I finally switched to Verizon out of necessity.
Needless to say, I was raging mad at having to pay a $280 early termination fee for what was at best intermittent service. I wrote to "Sprint Cares" on Twitter and was put in touch with a technical person in my area. He said he had to keep my account open to look into the problem, but I wouldn't be billed for any service that I didn't use. LIES, LIES, LIES!
I sent him a photo of my phone in various locations near my home getting no signal, even though I was getting our bars in Hartford. He said the service checked out fine in my area. NOT possible! But anyway I told him to close the account and work with management the best he could to reduce my termination fee. Then hurricane Sandy hit and he never really did anything for me ever again. I kept getting billed.
I finally settled with a collections agency for over $200 and then I kept getting more bills. I tried again resolving the issue by phone, "Sprint Cares", and the technical person. I have now been told they cancelled my account for NON-PAYMENT and are sending me NEW bills from the collections agency also in excess of $200.
So I have been lied to in the following ways:
1. The quality of the service I supposedly had
2. I kept getting billed for service I wasn't using
3. Their statement that I was cancelled for non-payment
Monetary Loss: $800.