My husband made specific payment arrangements for his mobile service with this company. After making his payment, he got multiple e-mails threatening to shut off his service unless he paid more than the company agreed to take.
Multiple calls to customer service explaining the arrangement did no good. Without returning his payment, they dishonored the plan and shut off his service. Now my servicemember husband is pretty much chained to the house after hours because he has to be somewhere his work can get hold of him in case he's needed. Not to mention when he's out doing his job in a dangerous area, he has no way of letting his family know he's okay.
I would highly encourage all to seek service with a company capable of honoring it's agreements and conducting business in an honest, upstanding manner.
Product or Service Mentioned: Sprint Cell Phone Upgrade.