I contacted Sprint PCS via their Click to Chat option to find out when my contract was complete. I was told, very clearly, that my contract was ended and I would not be charged an early termination fee.
Four days later, I again did Click to Chat and tried to end my service. I was told, no, I had a line that wouldn't be done until November, and I would be charged an early termination fee. After 20 minutes I finally got a supervisor, who told me I couldn't get HER supervisor because "this issue is not eligible for escalation."
Excuse me?! Because of _Sprint's_ incompetency, I am going to have to pay this fee?
After 8 years with them, this is the treatment I get. I will _never_ use or recommend Sprint PCS to anyone.
Does anyone have any suggestions for me on how to get this resolved equitably?
Monetary Loss: $200.