I have been with Sprint since Dec of 07. The customer service from that company has been crappy since day 1.
First they tricked me into paying about $200 a month for the 2 phones my husband and I had when all we asked for was a family plan. We had no idea that what they fooled us into was everything that we didn't ask for. No one explains anything the way it should be. Its all a scheme to get more customers and to get them to pay more out of their pockets.
My bill was never right I always had to call and figure out what was going on this month. Not to mention the "brand new" phones we bought (motorola Krzr k1m) did not work right off the bat. Its as if I paid out the butt for a phone that has been used before and refurbished... So I call them to get a new phone for my husband and I.
And everytime I call I speak with someone who does not live in the U.S. but in the Philippines. Not only can I not understand anything coming out of their mouth but they don't understand me at all either so its frustrating on both sides. So I finally recieved the phone replacement I was asking for.
I set up the phones which was chaos b/c I could not understand the foreign person on the other end of the phone. After finally getting them set up I come to find out they gave me another piece of junk phone that was cutting off whenever if decided to. So I call back trying to figure out how to resolve this. Again the foreign person does not understand anything I am saying and keeps asking the same *** question over again about what is wrong with my phone.
At this point I just want to speak with a supervisor b/c I have been hung up on 3 times when they transfer me and quite frankley I am pissed. So I never speak to a supervisor and they want me to file a replacement phone with the insurance company who tells me I must fork over 50 dollars to have this order completed. I am furious b/c I should not be paying anything for a phone they shipped me that does not work and I called about right away. Its not like I held onto for 2 or 3 weeks and then it broke.
It was broke as soon as I had it off the charger... So to wrap this up I don't know who is running this company but just like dish network and just like target and probably many other companies. They need to quit hiring people over seas b/c the customer service from them is horrible and all for what? So they can pay them less so they can pocket more money.
Its a sad situation all around. I am sick to death of having to call them about anything. I wish I could just cancel my whole contract but who are we kidding what company now a days doesn't do that.
I wish they would quit b/c I have no clue what those people are saying on the other end of the phone and that *** me off!
Monetary Loss: $350.